Call Tracking, What Are You Using?

by 12 replies
I'm looking for a reliable white-label call tracking provider that supports call recording, and of course tracking via javascript.

A portal for my clients to log into and view calls, and listen to calls.

Easy to use interface.

Loads of local phone numbers, even for smaller markets.

I have just started using Call Rail, and so far, so good, but they do have problems getting local numbers in one specific market that I have a number of local clients in (pop 300k).

I know a lot of people use Mongoose Metrics.

What else would you recommend?
#offline marketing #call #tracking
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  • Profile picture of the author TheCG
    I used CallFire for the first several clients I was doing lead generation for but have recently started using ACT, Analytic Call Tracking.
    • Profile picture of the author sodomojo
      Originally Posted by TheCG View Post

      I used CallFire for the first several clients I was doing lead generation for but have recently started using ACT, Analytic Call Tracking.
      Thanks I'll check into it.

      What made you leave call fire?
  • Profile picture of the author vndnbrgj
    Analytic Call Tracking - ACT by Joe Troyer... it uses Twillio
  • Profile picture of the author xlfutur1
    ACT is good and will do what you are looking for.

    If you don't want to spend $200 bucks for it, you can set up a password protected reporting page easily for clients to view their Twilio calls and listen to them. Twilio documentation is excellent and easy to follow. You could also set it up so that clients are emailed an mp3 recording of the call immediately afterwards. for bells and whistles, ACT is your best bet though.
  • Profile picture of the author azhar
    It’s a nice discussion, no doubt ACT is the best option, but if you want white label call tracking application to record and track the calls you can contact me. I have lots of experience to develop such applications. You can see my portfolio here Portfolio | The Rank Solutions | Web Services
  • Profile picture of the author NicholasCage
    I am using Callfire, it is great..
    • Profile picture of the author Kelvin AIP
      While it doesn't tally calls, you can use ringcentral for virtual #s... $5/line/mo i believe it is...
  • Profile picture of the author econnors
    I use CallRail. They go through Twilio as well. Their feature list is extensive. Initial plan costs $30/month and gives you 500 minutes and up to 10 phone numbers with call recording, dynamic number insertion, Google Analytics integration, etc.
  • Profile picture of the author brookeharper08
    You may also want to take a look at Tenfold. Unlike ACT, Tenfold (1) integrates natively to your existing phone system and is compatible with over 150 phone systems in the market, (2) doesn't require 3rd party services like Twilio or Plivo, (3) no additional usage fees, (4) calls you make and receive won't experience any type of latency and decrease in quality.

    I'm looking for a reliable white-label call tracking provider that supports call recording, and of course tracking via javascript.

    A portal for my clients to log into and view calls, and listen to calls.

    Easy to use interface.

    Loads of local phone numbers, even for smaller markets.
    It's a reliable call analysis and tracking solution, which logs and records every call you make and receive. It's also got a pretty neat floating UI so you can access everything all in one place.

    The best part of Tenfold is, it ranks your agents based on their expertise so calls are routed and handled properly. You can schedule a demo for free online at https://www.tenfold.com/request-a-demo.
    • Profile picture of the author BillyParadise
      Originally Posted by brookeharper08 View Post

      The best part of Tenfold is[/url].
      Any conflict of interest disclaimers you want to provide?

      Considering your service starts at $500/mo, and doesn't seem to be remotely related to call forwarding, splitting, and tracking.... this smells to me.

      ACT starts at $99/mo, and per the owner, they DONT markup Twilio pricing. If I hadn't built my own, I'd probably be using it.
  • Profile picture of the author Greg Green
    I would keep using call rail to be honest. Never really had much of a problem with them

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