Work with Any Auto Dealers? Are you talking about this?

Care to show an example site/vid?

Thanks

Amen to this - I have been told over the phone or by return email how impressed people are when I follow up with them as soon as I read their email, research what they are inquiring about and reply accordingly.

I can also say that as a consumer it really ticks me off when businesses have a very nice website but when you send them an email asking about a specific product, they never respond? Whether by phone or email.

One instance I recall was when my 80+ year old Father was looking for a specific type of recliner - he always liked dealing with a store about 20 miles away - he had some questions about one in particular, I sent the questions via their site form, 3-4 days went by and I happened to see a sales flyer from a store about 3 miles away, looked like they had the same chair, I took him in, and he paid cash for it that day, actually ended up being to his benefit as they gave him $50 off the price.

NEVER heard anything from the other store. I have had 'many' instances like this so the bottom line is, you may have the greatest looking website in the world but if you are not going to take your inquiries seriously and follow up quickly, why bother?

We have not in our dealership implemented a Sunday policy but we do respond to some emails on Sunday. The key in most states with a Sunday law is to not sell the car, do a test drive, or have the store open on those days.

Most Sunday laws in the car world serve two purposes. First they are a hold over from the old Sunday laws which were based around having time for family and religion. Second they were kept in place to give people time to "window shop" without being bothered by sales people.

Depending on the exact wording of the law in each state it should be legal to help customers via email or phone who have requested help as long as no sale is made (has to be sold Monday if they want it) and as long as the dealership is not open. Which IMO is why there were paying the staff to work from home on this.

There is a reason the businesses are struggling, and the non-response is probably the customers first clue. Would they be struggling as much if they responded to customer inquiries immediately? Food for thought. I worked at a company that had a beautiful website designed by a team that was then not contracted for maintenance because the company wanted to 'save money' and manage it internally. The contact form that was being forwarded to a certain email address was handled by a position that went vacant and no one checked the email anymore. I would get phone calls by pissed off customers who had done business with the company in the past, they had waited for a response and then picked up the phone when they couldn't wait anymore. No one in management seemed to care. I would say the business was struggling!