Lead gen for a local bad credit car lot and financier

16 replies
I found someone local who wants lead generation for his car lot. He's an agent in one of those national chains "where everybody get's approved" type of thing. Basically they got decent used cars with a 3 year warranty and cheap labor for repairs, oil changes etc.. They can use tax refunds for down payments which I think can be powerful. And other than that they only promotion they do is something like a free oil change which is stupid IMO.

I'm doing a google PPC ad but I'm worried it's not going to be worth the money. I get $150 per sale, and $10 per lead who makes it to the lot for the first 20 people. He has offered to front me some money if necessary to speed things up and is quite anxious to get things going as he's probably not selling much these days.

He says he as a 1/3 closing rate on those he gets to pitch on the lot. So I'm trying to determine the Cost per lead and how much I need to spend per click. I thought about sending the calls straight to him using call tracking through Adwords so I know how many he got, but he has an out of town area code which may give people qualms. I may ask if he has a local office number, which he should, or get him to open a google voice account.

Is it better to just get him to pay me per lead/call instead of sale? The payment is made directly from the company so it is legitimate. If PPC with Adwords isn't going to work, do you have any other suggestions? Facebook? I wouldn't know what to do in terms of a lead capture page.. I think it's a bit corny for this use as it's a pretty basic selling point...

You need a car
You have bad credit
We have cars and financing
Get you driving for $299 down or Tax Refund

Perhaps a facebook promotional page? With coupon? I also have have access to Lime Cellular's mobile platform so I could do a SMS contest which could capture cell phone numbers... if they would only give away something good like a free car.


Anyone with experience with lead gen please give me some tips, this dude is getting pissed that I haven't come up with anything yet.

Thanks!
#bad #car #credit #financier #gen #lead #local #lot
  • Profile picture of the author thenumberswork
    Bump?

    Any tips on local leads for car lot with bad credit help?
    {{ DiscussionBoard.errors[9033666].message }}
  • Profile picture of the author joe ferdinando
    You need to create a Local business website with lead generation. You need to place ads in local papers and online with links going to lead gen page on website. You also need lead gen videos to post on facebook, youtube and website! Make the website mobile ready. Doesn't matter if he has a website already. once the site is working well sell him the site! Before you sell him the site sell him the leads generated!
    Signature
    {{ DiscussionBoard.errors[9033933].message }}
    • Profile picture of the author midasman09
      Banned
      Get a Promo Video from Nick Mann (OfflinePLRVideos) He has a 1 min promo video for Used Car Lots. Nick has many WSOs and I forgot which one his Used Car one is in.

      Then get Ryan McKinney's (DareDevil Mareting) WSO called "Offline Legion" where he explains how to get a video ranked for certain keywords (Used Cars in "Town")....hooks up a CallFire phone number (in YOUR Area Code) and has the Lead Calls go to the lot owners phone, wherever it is.

      Oh....make sure to use CallFire's "Whisper" effect that announces the Lead Call is coming from YOU.

      And....if your prospect turns it down, there's MANY Used Car Lots in your area that WILL pay for these leads.

      Don Alm
      {{ DiscussionBoard.errors[9034434].message }}
  • Profile picture of the author Andrew S
    $10 for a walk-in, capped at 20 is pretty low for a car lot.
    Signature
    Marketer's Center is creating free tools for the SEO community!
    Sick Analytics: Find and fix your worst pages. Entity Explorer: Make your content better with related entities.
    {{ DiscussionBoard.errors[9034417].message }}
  • Profile picture of the author zoro
    I would never go for commission per sale. He wants leads and you got em, he pays per lead, that's all there is to it.
    You need to find out what is the value of a lead is to him. So if he closes 1 in 3 and the average car sale is say $10,000. Then the average value of a lead for the business = $3000. So I would charge him just 5% = $150 per lead.
    {{ DiscussionBoard.errors[9034866].message }}
  • Profile picture of the author Aaron Doud
    I think one thing that most replying are missing is the fact that he appears to be working for a salesman not a dealership in this regard. At least that is how I read it.

    So the commissions this guy is getting are smaller. So that is why the numbers look smaller.

    If I am correct that brings a host of problems that I don't think others will touch on.
    1. What Happens if a lead comes in and speaks to another sales person?
    2. What happens if he sells the car but his minimum commission isn't $150?
    3. How do you get people to call and track them? Send to his cell?
    There are a number of reasons I would never be willing to take a per sale pay when getting leads to a sales person vs. a dealership beyond the normal. Hell I'm not sure I would work on a per lead basis. You may make less but I think it is better to get paid for your work.

    Driving leads to a specific sales person is different than driving leads to a dealership. There needs to be a lot more personal branding and you have to be careful about how you drive the leads. Remember he wants leads for himself not his fellow sales people.


    In other posts I have talked about how people shop for cars. The same rules apply here. Given the low price if the dealership isn't doing craigslist you want to be.


    But beyond that and targeting a few keywords on google there is not a lot you can do in the classic sense of buying a car and how people search when ready to buy.

    Now let's talk about how you brand him.
    1. Social: He needs to be on Facebook, Twitter, Instagram, and Pinterest at least and each will be used in different ways.
    2. Facebook: The key here is to post pictures of those he sold to and tag them whenever possible. There is debate here rather to make it a page or make it another profile. I'd say page personally. Also consider him offering a giftcard for posting a picture of their new car, liking his page, and tagging his page in the post of the new car. He can also prospect, link to cars/articles/etc, and talk on local car pages/groups (as page and as himself).
    3. Twitter: This is be about prospecting and interacting. If someone is asking a question about a car or about how to buy a car with bad credit locally he needs to get into that conversation (same on facebook).
    4. Instagram: This will be where you post cars and finacing info aimed at the younger crowd. Think first time or second time buyers, especially lower income.
    5. Pinterest: This where you post cars and financing info aimed at women and moms. Minivans and small sedans/coupes. If it appeals to women it needs to be here. As do pictures related to articles he writes about women/moms/families and cars. (How to buy a car after a divorce. 10 things every woman should carry in her car to protect herself and her family, The shocking reason women pay more when buying/repairing a car)
    6. Articles/Blog: The Sales Lion Blog explains this better then I ever could but he needs to be seen as the authority on buying a car with bad credit (buying a car period?).
    7. PR/Interviews: This guy needs to get his name out there however he can. Look at what Grant Cardone does and tune that to his local area and his niche (bad credit buyers).
    This can all be done and honestly you can do most of it for him but he needs to pay you for this not for leads. Also it's clear to me he works at JD which means he is up against his own dealership's massive advertising. That isn't to say he shouldn't try to bring in his own leads.


    But and this is a big but his best bet would be focusing on his current clients and referrals vs. hunting for new. That would be my advice to him if he asked. But since you asked focus on the above. But realize if he is doing things right with his current customers sooner or later he won't have times for leads so he won't be interested in paying you for lead generation or branding.

    That is why you should do these things for a dealership vs. a single sales people. if you get a dealership too many leads they simply hire more sales people. If you get too many leads for a single sales person they can't handle them.

    So while being successful with a dealership means a long term relationship being successful with a sales person means a short term relationship.
    {{ DiscussionBoard.errors[9036038].message }}
  • Profile picture of the author acw
    Doing PPC would be expensive on Google. You need at least $150 per lead.

    Figure out how much per lead---it would cost you to get "1 lead." Then work from there.
    {{ DiscussionBoard.errors[9036262].message }}
  • Profile picture of the author shockwave
    You want some real advice on how to get leads for this car lot?

    Disclaimer: I realize the technique I'm about to suggest is likely going to come across (in somebody's head) as a bit "unsavory" for any number of reasons. Nevertheless, it will be effective for you

    1. Head down to your local welfare office and/or neighborhood health clinics.
    2. Hand out flyers in the parking lot or better yet, post a few up on a bulletin board inside the office/clinic, advertising the "everybody gets approved" and make sure you have a LOCAL call tracking number on the flyer that goes directly to the salesman's phone you're working with.
    3. Also, make sure the flyer states they have to call first to begin the "special approval" process.
    4. Set back and collect your $$$ when the leads come in.

    The majority of people who use these types of social services are the perfect candidates for sub-prime car lots. They don't sit at home behind a desktop or tablet either, but they do have access to cell phones (and many even have smart phones - so if you're thinking about PPC , keep it focused on mobile devices).

    I would charge the car salesman at least $25-50 per call. Even though some others here think you might be selling yourself short selling a lead for that price, trust me, you'll make some easy $$$ - and the Salesman would be an idiot not to take you up on this deal.

    * If I were you, I would make him PRE-PAY....some small amount like $150 (that's 3 leads at $50 each). Once his balance runs out, he needs to pre-pay again - or the calls stop!....except now, he'll be hooked and likely want to put a larger pre-paid deposit down.
    {{ DiscussionBoard.errors[9041085].message }}
    • Profile picture of the author Ron Lafuddy
      Shockwave,

      Interesting approach.

      Research shows if you go this route, you'll reach some college age adults, who are working the system.

      I know of someone who "coated" an area around a local campus with a business card offer pertaining to used cars. The results were heartwarming.
      {{ DiscussionBoard.errors[9041454].message }}
    • Profile picture of the author Aaron Doud
      Originally Posted by shockwave View Post

      You want some real advice on how to get leads for this car lot?

      Disclaimer: I realize the technique I'm about to suggest is likely going to come across (in somebody's head) as a bit "unsavory" for any number of reasons. Nevertheless, it will be effective for you

      1. Head down to your local welfare office and/or neighborhood health clinics.
      2. Hand out flyers in the parking lot or better yet, post a few up on a bulletin board inside the office/clinic, advertising the "everybody gets approved" and make sure you have a LOCAL call tracking number on the flyer that goes directly to the salesman's phone you're working with.
      3. Also, make sure the flyer states they have to call first to begin the "special approval" process.
      4. Set back and collect your $$$ when the leads come in.

      The majority of people who use these types of social services are the perfect candidates for sub-prime car lots. They don't sit at home behind a desktop or tablet either, but they do have access to cell phones (and many even have smart phones - so if you're thinking about PPC , keep it focused on mobile devices).

      I would charge the car salesman at least $25-50 per call. Even though some others here think you might be selling yourself short selling a lead for that price, trust me, you'll make some easy $$$ - and the Salesman would be an idiot not to take you up on this deal.

      * If I were you, I would make him PRE-PAY....some small amount like $150 (that's 3 leads at $50 each). Once his balance runs out, he needs to pre-pay again - or the calls stop!....except now, he'll be hooked and likely want to put a larger pre-paid deposit down.
      This right here is someone who understands how the bad credit car buying market works. These guys are not searching online for the most part.
      {{ DiscussionBoard.errors[9042046].message }}
      • Profile picture of the author MRomeo09
        No, actually that's not how the bad credit people find you. Most of the people on social services aren't really going to qualify even for a buy-here-pay-here ride. You want people with jobs, no jobs no car.

        I've been in the car business off and on since 1994. It's all about getting feet on the lot. We're having pretty good success with facebook ads right now with the right demographics.

        Honestly no one cares about your ad about getting them in a car, what they care about it the monthly/weekly price and is it what they are looking for. Loss leaders are important. You have to get out there and entice people to call/visit, and you can never let up, someone only needs a car when they need a car RIGHT NOW. You have to understand how big the margins are in BHPH. For the most part we buy cars between $5-12k and sell it on average of about $3500 above costs, plus collect another $700 in fees. So we're making $4200 in gross. When you take into account interest rates, and selling notes and all the ways you can make money it's really closer to $5k per vehicle in gross. Much greater if you're holding onto the notes long term.

        Now keep in mind this is gross profit, not net. So that's not accounting for salaries, commissions, repairs, detailing, servicing, rent, utilities, insurance, etc, etc. The numbers can vary greatly from location to location. About anyway you cut it it's a lucrative business. Of course it's not all roses, depending on your collections procedures and your underwriting you can get repossession rates in the 20% range. But with GPS tracking that is a lot easier than in the 90's.


        There are a number of different ways you can make money. You can do the per call ratio, on whatever number you agree to. You can do a fixed amount per sale. If it's a good lot, they are closing 40-50% of the people who step foot on the lot. When you know your numbers it's easier to ask for what you're worth. The problem is the auto business isn't like a lot of businesses. It can in many ways be a cash business. It can be a little rough to get in there to talk to them. But if you know the business, man they love you and will talk to you all day. Car guys like to talk, it's a good old boy network at least down here in the Deep south. It's not that hard to get on the phone and "interview" 20 or so BHPH dealers, carve yourself out a niche.
        Signature
        We do not have to become heroes overnight. Just a step at a time, meeting each thing that comes up ... discovering we have the strength to stare it down. - Eleanor Roosevelt

        Your opinion of yourself becomes your reality. If you have all these doubts, then no one will believe in you and everything will go wrong. If you think the opposite, the opposite will happen. It’s that simple.-Curtis Jackson- 50 Cent
        {{ DiscussionBoard.errors[9042181].message }}
        • Profile picture of the author shockwave
          [QUOTE=MRomeo09;9042181]No, actually that's not how the bad credit people find you. Most of the people on social services aren't really going to qualify even for a buy-here-pay-here ride. You want people with jobs, no jobs no car.

          I've been in the car business off and on since 1994. It's all about getting feet on the lot. We're having pretty good success with facebook ads right now with the right demographics.

          Honestly no one cares about your ad about getting them in a car, what they care about it the monthly/weekly price and is it what they are looking for. [QUOTE]

          Are you only envisioning people who have to take the RTA?

          I don't know the exact numbers of people on social services who have no job and who would otherwise not qualify, but surely some of them do. I've seen people who are:
          * Are on disability - getting checks every month and still needing social services. And their disability income does qualify them for a buy here/pay here car.
          * Working Poor - They have a job, but still need social services to supplement (some only need food stamps, some need more)

          So, I'm going to have to partially disagree with you on this point.

          However, I 100% agree with you that monthly/weekly payment is what they are looking for.
          {{ DiscussionBoard.errors[9043197].message }}
        • Profile picture of the author Aaron Doud
          Originally Posted by MRomeo09 View Post

          No, actually that's not how the bad credit people find you. Most of the people on social services aren't really going to qualify even for a buy-here-pay-here ride. You want people with jobs, no jobs no car.
          You are wrongly assuming that most people there do not have jobs. Many many of them do. I know lot's of people on welfare and the vast majority have jobs. Hell to maximize your benefits you have to have a job.

          Now maybe the welfare office/local clinic might not be the only specific places you would go. The key is to go where people with low income are likely to be like a Plasma "Donation" Center (few of my friends paid their BHPH cars using Plasma money). Because people looking for buy here pay here are not looking online for the most part. They are driving by, being referred by friends, seeing your TV spot, and etc.

          I've been in the car business off and on since 1994. It's all about getting feet on the lot. We're having pretty good success with facebook ads right now with the right demographics.
          I would be curious to know how Facebook ads would work (and have worked for you) in the Buy Here Pay Here market and how you would select the demographics.

          Honestly no one cares about your ad about getting them in a car, what they care about it the monthly/weekly price and is it what they are looking for. Loss leaders are important. You have to get out there and entice people to call/visit, and you can never let up, someone only needs a car when they need a car RIGHT NOW. You have to understand how big the margins are in BHPH. For the most part we buy cars between $5-12k and sell it on average of about $3500 above costs, plus collect another $700 in fees. So we're making $4200 in gross. When you take into account interest rates, and selling notes and all the ways you can make money it's really closer to $5k per vehicle in gross. Much greater if you're holding onto the notes long term.

          Now keep in mind this is gross profit, not net. So that's not accounting for salaries, commissions, repairs, detailing, servicing, rent, utilities, insurance, etc, etc. The numbers can vary greatly from location to location. About anyway you cut it it's a lucrative business. Of course it's not all roses, depending on your collections procedures and your underwriting you can get repossession rates in the 20% range. But with GPS tracking that is a lot easier than in the 90's.
          There are some people who 100% care about you getting them in the car vs. the payments. And those are the buyers locally who buy from the Buy Here Pay Here places in my experience. There are two reasons that most buy here pay here places use weekly vs. monthly payments.
          1. Leads to a faster repo when payments go south
          2. Shows a lower payment number (some of these buy here pay here deals are costing these people over $500/mo for a car that on craigslist would sell for $3k)
          In my opinion the average Buy Here Pay Here customer cares little for the price of the car or the payment at least that is my experience from seeing both sides (buyer and seller) second hand (I have not bought or sold BHPH). Very very different from the normal car buyer who normally cares about one of the big 3 (payment, price, or trade value).



          Clearly you have worked in Buy Here Pay Here. Though your buy price is far higher than the local dealers I know but your numbers otherwise sound the same. The places around here buy much lower because that $5k to $10k price is what they need to sell them for. Though the selling prices are thousands above the true market price of the cars because the customers need a car and only care about getting financed for a car they like.



          The cars going for $5 to $12k at auction around normally get ate up by the small used car dealers who finance normal credit. It's the high mileage stuff that looks good but goes for less that the buy here pay heres eat up. The customers want to look good and pay for it. Otherwise they would use their tax money to buy a beater on craigslist and save thousands.


          And yes the margins are huge. They have to be since such a risk is being taken.

          And of course there is profit for the finance side of the deal as well. There is lots of money to be made on these deals. Though I am not sure how much the sales person (what the OP seemed to be talking about) at a place like JD makes off the deal. My understanding was that most of these places paid their people set fees per car vs. a percentage of gross. Also places like JD put a warranty on the car which is part of the price. Of course the warranty is just there to keep the car working for when they have to repo it.

          I have a lot of friends who have bought from JD (and etc) and put me down as a reference. The calls for them not paying got to be very annoying. Which is the exact reason they ask for the references. That way they can annoy your friends who will in turn annoy you if you don't pay.

          The cash advance places are the same and often the same customers. I know that because I get calls about once a week still due to one friend who stop paying on her cash advance.


          There are a number of different ways you can make money. You can do the per call ratio, on whatever number you agree to. You can do a fixed amount per sale. If it's a good lot, they are closing 40-50% of the people who step foot on the lot. When you know your numbers it's easier to ask for what you're worth. The problem is the auto business isn't like a lot of businesses. It can in many ways be a cash business. It can be a little rough to get in there to talk to them. But if you know the business, man they love you and will talk to you all day. Car guys like to talk, it's a good old boy network at least down here in the Deep south. It's not that hard to get on the phone and "interview" 20 or so BHPH dealers, carve yourself out a niche.
          I've always found the owners at the small dealers (BHPH or normal) are very open and talkative as long as they are not busy at the time. Not sure rather I would call it a good old boys network but here in the midwest I agree that the dealers are easy to talk to.

          I'd like to learn more about how you are targeting Buy Here Pay Here customers online with Facebook and such. Around here the Buy Here Pay Here dealers have very minimal websites (if they have one) because their clients come from drive-bys, referrals, and traditional media (in the case of the bigger ones like JD).

          So if you see this please reply. I would love to see if it is a difference in the markets (deep south vs midwest) or if it is simply and untapped lead stream that local dealers have ignored. The BHPH buyers I know use social media but minus checking out a specific dealer's inventory online they have not used the internet in their buying.

          Locally at least, I disagree with you and Shockwave. They are not payment buyers (minus affording it) they are buying based on looks and what/where they can get approved. The approval is what matters to the BHPH customers locally. I've know dozens of BHPH buyers over the years. They were desperate to get approved for a car because they needed it. And they time and time again bought over priced cars with payments they deep down knew they could not afford.
          {{ DiscussionBoard.errors[9043567].message }}
          • Profile picture of the author shockwave
            Originally Posted by Aaron Doud View Post

            Locally at least, I disagree with you and Shockwave. They are not payment buyers (minus affording it) they are buying based on looks and what/where they can get approved. The approval is what matters to the BHPH customers locally. I've know dozens of BHPH buyers over the years. They were desperate to get approved for a car because they needed it. And they time and time again bought over priced cars with payments they deep down knew they could not afford.
            Aaron - this one I actually agree with you on. As a whole, BHPH buyers want approved for the best looking ride they can get approved for - even if it's not the least expensive.
            {{ DiscussionBoard.errors[9043862].message }}
            • Profile picture of the author Aaron Doud
              Originally Posted by shockwave View Post

              Aaron - this one I actually agree with you on. As a whole, BHPH buyers want approved for the best looking ride they can get approved for - even if it's not the least expensive.
              Yeah I think the dealership cares more about the payments than the buyers do. I've known people who get their taxes back and use that to have a nice ride for 3 to 4 months and than let it get repo'd.

              Strange market and nothing like the vast majority of car sales.
              {{ DiscussionBoard.errors[9043939].message }}
  • Profile picture of the author naturalstamina
    how about having access to a fund that you could approve almost anyone with income for the last 6 months no credit check, no loans, and no dealer fees, not sure if that is already what you are referring to but just a thought,
    {{ DiscussionBoard.errors[10069270].message }}

Trending Topics