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So I decided To Try Some Bing Adertising, And...

by PhilCarson
21 replies
  • PPC/SEM
    • |
...this happens:
As a security precaution, this account has been disabled. To continue using Bing Ads, please contact Support.

Mind you, this was less than 10 minutes after I opened the account. Has this happened to anyone else?
#adertising #bing #decided
  • Profile picture of the author egoldzone
    My bing account also get same problem but after around 1 month not activate my ads
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    • Profile picture of the author Steve B
      Rather than speculate on what the problem might be, I would suggest reading their terms of service carefully then contacting support as they have suggested. It's the only way you're really going to know what the hangup is all about.

      Steve
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      Steve Browne, online business strategies, tips, guidance, and resources
      SteveBrowneDirect

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      • Profile picture of the author PhilCarson
        The "Specialist" couldn't (wouldn't?) tell me what the problems is, so he's sending it up the ladder to someone else who can help.
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  • Profile picture of the author solarwarrior
    The support whom you are in contact with are generally personnel on the lower rungs where they make a report and fix any minor issues for you.

    If your situation are serious, they will generally call for an account specialist to review your account.

    As long as you are not breaking any rules, you should be fine.

    I am not sure if I could tell you what kind of violations call for it, but I can say their support are generally responsive and helpful if you are not trying to game their system.
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  • Profile picture of the author CpvTrafficPro
    hmm ... I've noticed this happens when

    A: You buy a fake advertising coupon
    B: You keep creating new accounts and taking advantage of new sign up coupon

    Not saying you did, but ....
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  • Profile picture of the author PhilCarson
    Yeah, I used the $100 credit that has been in my Godaddy account for a while. That's probably it.
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  • Profile picture of the author the_icon
    I had this very problem and its due to an editorial review.

    I ran a couple of campaigns, including my "lucky" one lol, and no prob then all of a sudden I got the disabled message.

    I emailed support via the Bing online form. Got a response within 24 hours saying it was disabled so they could do an editorial review. They said they found no issues and immediately reopened it.

    I wouldnt be too worried about it tbh, just standard checks I guess and I welcome them. Weeds out the guys trying to cut corners and do thinks slightly "blackhattedly" lol
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    • Profile picture of the author PhilCarson
      Here's the response I got:

      Originally Posted by The Idiots At Bing


      Re: Service Request [deleted]

      Dear Phil,

      Thank you for providing additional information.
      Based on our review, your account [deleted] has been closed. For privacy and security reasons, we cannot provide details around your specific account closure, but the most common reasons that require us to close Bing Ads accounts include:
      • The payment method on file was not authorized by the account owner.
      • The account was accessed without authorization.
      • The account is related to an account that was previously closed.
      • The account was determined to be high-risk to other customers or advertisers, as stated in our Editorial Guidelines.
      As described in the Bing Ads Terms and Conditions, we do not need to state a specific reason for account closure. Please know that we have taken this matter seriously and have thoroughly investigated the issue. This decision is final and we consider the issue closed.
      The only thing I can think of is the line I highlighted in red really means that they preferred I didn't use the $100 coupon I had. Yes, it was a legitimate coupon from my GoDaddy account. Oh well, screw 'em.
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      • Profile picture of the author solarwarrior
        Originally Posted by PhilCarson View Post

        Here's the response I got:



        The only thing I can think of is the line I highlighted in red really means that they preferred I didn't use the $100 coupon I had. Yes, it was a legitimate coupon from my GoDaddy account. Oh well, screw 'em.
        I don't really think coupon is an issue if it is legitimate.

        I have 100+ customers using the coupon in my wso and no one has raise this issue yet.
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  • Profile picture of the author PhilCarson
    Huh. Then I have no idea why they closed my account. Everything is 100% legit.
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  • Profile picture of the author the_icon
    Bit frustrating but they will have reasons for closing it, whatever they are, they don't close accounts for the sake of it.

    Onwards and upwards, on to the next traffic source
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  • Profile picture of the author Royalrevenue
    may be there is payment problem with your account. Some time it happen if they found suspicious payment accounts
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  • Profile picture of the author netty2
    I have never experienced problems with Bing Ads. I am using them since 2 years.
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  • Profile picture of the author MikeTX
    Never had the same issue. Was your account new? What kind of primary payment method did you setup before using the coupon?

    BTW you can use up to $500 worth of coupons for the same account. I have tested this.
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  • Profile picture of the author eaw44f
    I have had this happen also What I did was call support and they will usually send it to a account specialist to review your account. I got reopened in under 12 hours. I also recommend you include a privacy policy on the page you put into the destination url when creating your ad
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    • Profile picture of the author shaunybb
      hey i had the same problem but what I got told is that bing does random spot and security on all there accounts to make sure nothing is going on. there support is excellent and I got my account re instated in a couple hours
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  • Profile picture of the author solarwarrior
    It is the only PPC platform (ok, out of the big 3) who offer real time chat and support.

    You can't go wrong with it.
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  • Profile picture of the author srp007
    Same happened with me.
    But in my case my account was inactive for a month.
    Try to contact them and read their policy to prevent your account from being banned again.
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  • Profile picture of the author cchauhanamit
    i am also facing this problem give me solution ?
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    • Profile picture of the author JC Web
      Originally Posted by cchauhanamit View Post

      i am also facing this problem give me solution ?
      You've already been given the solution if you read this thread you posted in. Call them or live chat. If that doesn't help, no one here can resolve your issue anyway.
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  • Profile picture of the author martworld
    Once account is disabled, its very difficult to enable it. Still contact support and see what they have to say. If you don't get success, then simply go for new account. It's that easy.
    I hope this helps.
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