3 replies
  • PPC/SEM
  • |
HELLO WARRIORS,
so I've been trying to remove my hold in bing account actually my account was on hold due to my payment declines but when i try to add a new payment method the message shows that.... we can't authorize the payment method. Please make sure the information is correct or use another payment method and immediately after that my account has been blocked

i even contact the support and email them... But no response

I'd really appreciate some help... Any ideas?
#account #bing #blocked
  • Profile picture of the author wifiboos
    I had an issue with them when my account seemed to be compromised with unusual access. I resolved it by using their live chat. It is much quicker to get results and you can react accordingly to their answers. Be friendly and curtious and you should get a favourable outcome
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  • Profile picture of the author AmitSadana
    Sometime they not give you authorization but your direct chat or call on customer help line . They give you solution and support to change your account payment method . I hope this helps you ...
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  • Here's a few things I learned some years ago working in a call center for a well-known consumer electronics store.

    1. When buying something using your credit card, the information you provide must match exactly what your credit card company has. You 'd be surprised how many times someone mistypes their address (1243 instead of 1234) or the street name or postal code (I myself have a hard time remembering mine). It all has to match exactly or it will be rejected. If you move, change the CC information to match.

    2. Your phone number must also match. Many online buyers do so at work and enter their work phone number. That doesn't match what the CC has and the purchase is rejected. If you change numbers, advise the CC company.

    3. Whenever someone calls due to a declined card, we were instructed not to tell the caller why for some of the issues. It even was color-coded: green is OK (ie: need correct phone number, red not OK and don't tell). This even though our computer system told us what the problem was. It usually is a mismatch of information or a spot check by the CC company. Our response was to contact the CC company, get the issue resolved with them and then call us back.

    4. The CC company would ask to spot check some buyers. This happened about 2% of the time, yellow code as I recall. Totally random. The buyer needed to call from the phone number they provided. If the number on our call display did not match, we did not approve the purchase. This made some people mad as they had to call after work once they get home (OK, since we were open 24 hours) but once they did, the purchase was approved.

    5. If the card was issued in certain countries, there was more checks to be done, as asked by the CC companies. I remember one caller with a well-known card company that was issued in Germany while he was there for a few years and had just come back. His purchase was on hold until the company said it was OK. I figure they thought it unlikely that someone living in Germany would buy a big screen TV and computer in Canada. A pain for him to call them and us back again but this is for everyone's protection.
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