A couple questions about support desk

mjcarpe · 2nd Oct 2008, 10:22 AM

Hi everyone,
I have a couple questions, perhaps you could shed some light.

1. I am having a problem with my site, I have made a support ticket and when I try to check it, it tells me no ticket found. This has been the case with 2 tickets I have created, and I have had no response from either.I don't want to keep making these tickets, so can you tell me is this normal.

2. Is there a separate help desk for PIPS, or is it all just the warrior forum help desk?
Thanks for listening
Mike

Patrician · 2nd Oct 2008, 10:31 AM

Hi Mike.

Our helpdesk, as it states in the training, is http://www.pluginprofitsite.com/helpdesk

This is for all site problems and PlugInProfitSite issues.

The helpdesk in the forum is for forum issues only.

If you are referring to a ticket you put in the PIPS helpdesk, you should receive an email in response (just to say we got it) but if your email client blocks it, we can't help it.

You can go to the helpdesk and put in the ticket number to get the answer in 24 hours (48 if Sunday)

Be careful about the difference between number ZERO '0' and LETTER 'O' which you can see look different.

Look forward to hearing from you on the helpdesk.

mjcarpe · 2nd Oct 2008, 10:47 AM

Patrician,
Thank you for the quick reply, I have recieved mail from pips helpdesk before so my mail shouldn't be a problem. I will continue to look for the e-mails, however, the first of those ticket#'s I copied to a text simply to avoid the O,0 situation. Unfortunatly if both tickets did create,the help desk will have two for the same issue, for this I appologize.

I have redirected my main page to the sales page, so what visitors I do get won't have to see the white page that says this is the future home of etc.
Thanks again, I'll keep watching the mail
Mike

Patrician · 2nd Oct 2008, 12:41 PM

You are all set now Michael which I think you know!

Doug Gorman · 2nd Oct 2008, 10:49 PM

Pat rocks!

mjcarpe · 2nd Oct 2008, 11:01 PM

She most certainly does.

YYYYYYYYYYAAAAHHHHHHH Pat

vorales · 5th Oct 2008, 07:04 AM

Originally Posted by mjcarpe

Hi everyone,
I have a couple questions, perhaps you could shed some light.

1. I am having a problem with my site, I have made a support ticket and when I try to check it, it tells me no ticket found. This has been the case with 2 tickets I have created, and I have had no response from either.I don't want to keep making these tickets, so can you tell me is this normal.

2. Is there a separate help desk for PIPS, or is it all just the warrior forum help desk?
Thanks for listening
Mike

I use to send many questions to PIPS Helpdesk. Pat has always do her job by giving me the answer that I asked for. She has done a good job. But usually the answer will come after 1 or 2 days. That is ok, but she never fail to deliver the answer.

Allen Lundy · 5th Oct 2008, 12:38 PM

Pat is one of the TOP help desk personnel you will find on ANY site on the Internet.

A response in 24 hours or less if unbelievable anymore. Try that on some of your major Guru sites.... 36-48 hours seems to be the norm anymore.

I have actually waited up to 4 days on some sites to get a response. Just to be told I need more "specific" information. Then it's another 2 days before they get back to me.

With the amount of "Help" asked for by so many new members, a 24 hour response is going above and beyond.

Pat, FANTASTIC job, Stone really should give you a raise for all you do for the newbies as well as some of the "entrenched" that are still working out bugs!

Allen

Patrician · 6th Oct 2008, 11:35 AM

Thanks Allen and everyone for the vote of confidence. I do try!

Man, I am a sucker for a compliment. I will gloat all day!

Bless your hearts.

My turn around is 24 hours or less, except Sundays. I turn the helpdesk off about 9pm Saturday night, so it may be close to 48 by Monday. Same goes for new order desk.

All requests are handled on a first-come-first-served basis.

If someone harasses me by writing to me every single day, yet does not want to take my advice to refer to the training and/or the forum, it makes me wonder if I shouldn't use Empowerism's model that if the question is already answered in the FAQ or training, they will just not respond at all.

Sometimes you have to play hardball. Everybody needs to have limits.

Kym Robinson · 6th Oct 2008, 04:36 PM

and just something else to mention that I learned the hardway............

when you copy and paste these long strings of numbers, its easy to copy a space at the end and then it wont work anyway! be careful!

We love the job you do Pat - thank you!
Kym

mlipson · 19th Oct 2008, 09:50 PM

Hello Everyone,

I know this is late,but I could not let everyone praise Pat for all her kindness and I not put my appreciation of her in. Pat have been a wonderful help to me on many occasions and I really appreciate all that she do.

Thanks Pat,
Martha

Patrician · 19th Oct 2008, 10:17 PM

You are welcome my dears.

2nd Oct 2008, 10:22 AM	#1
mjcarpe Active Warrior Join Date: 2008 Posts: 77 Thanks: 73 Thanked 7 Times in 7 Posts	A couple questions about support desk Share on: Hi everyone, I have a couple questions, perhaps you could shed some light. 1. I am having a problem with my site, I have made a support ticket and when I try to check it, it tells me no ticket found. This has been the case with 2 tickets I have created, and I have had no response from either.I don't want to keep making these tickets, so can you tell me is this normal. 2. Is there a separate help desk for PIPS, or is it all just the warrior forum help desk? Thanks for listening Mike
	Michael Carpenter http://www.m-and-c-solutions.com/ http://www.m-and-c-solutions.com/wpblog http://twitter.com/mjcarpe

2nd Oct 2008, 10:31 AM	#2
Patrician OffTheWallflowerChild War Room Member Join Date: 2004 Location: USA Posts: 2,776 Thanks: 6,161 Thanked 2,625 Times in 1,763 Posts	Re: A couple questions about support desk Share on: Hi Mike. Our helpdesk, as it states in the training, is http://www.pluginprofitsite.com/helpdesk This is for all site problems and PlugInProfitSite issues. The helpdesk in the forum is for forum issues only. If you are referring to a ticket you put in the PIPS helpdesk, you should receive an email in response (just to say we got it) but if your email client blocks it, we can't help it. You can go to the helpdesk and put in the ticket number to get the answer in 24 hours (48 if Sunday) Be careful about the difference between number ZERO '0' and LETTER 'O' which you can see look different. Look forward to hearing from you on the helpdesk.
	Patricia Brucoli Plug-In Profit Site Helpdesk

2nd Oct 2008, 10:47 AM	#3
mjcarpe Active Warrior Join Date: 2008 Posts: 77 Thanks: 73 Thanked 7 Times in 7 Posts	Re: A couple questions about support desk Share on: Patrician, Thank you for the quick reply, I have recieved mail from pips helpdesk before so my mail shouldn't be a problem. I will continue to look for the e-mails, however, the first of those ticket#'s I copied to a text simply to avoid the O,0 situation. Unfortunatly if both tickets did create,the help desk will have two for the same issue, for this I appologize. I have redirected my main page to the sales page, so what visitors I do get won't have to see the white page that says this is the future home of etc. Thanks again, I'll keep watching the mail Mike
	Michael Carpenter http://www.m-and-c-solutions.com/ http://www.m-and-c-solutions.com/wpblog http://twitter.com/mjcarpe

2nd Oct 2008, 12:41 PM	#4
Patrician OffTheWallflowerChild War Room Member Join Date: 2004 Location: USA Posts: 2,776 Thanks: 6,161 Thanked 2,625 Times in 1,763 Posts	Re: A couple questions about support desk Share on: You are all set now Michael which I think you know!
	Patricia Brucoli Plug-In Profit Site Helpdesk

2nd Oct 2008, 10:49 PM	#5
Doug Gorman Doug Gorman Join Date: 2007 Location: Indiana, USA Posts: 140 Thanks: 25 Thanked 23 Times in 11 Posts	Re: A couple questions about support desk Share on: Pat rocks!
	Poems For Christ Plug-In Profit Site News Best Weight Loss Diet Programs

2nd Oct 2008, 11:01 PM	#6
mjcarpe Active Warrior Join Date: 2008 Posts: 77 Thanks: 73 Thanked 7 Times in 7 Posts	Re: A couple questions about support desk Share on: She most certainly does. YYYYYYYYYYAAAAHHHHHHH Pat
	Michael Carpenter http://www.m-and-c-solutions.com/ http://www.m-and-c-solutions.com/wpblog http://twitter.com/mjcarpe

5th Oct 2008, 12:38 PM	#8
Allen Lundy Article Marketer War Room Member Join Date: 2005 Location: Orange, Ca. , USA. Posts: 558 Thanks: 151 Thanked 270 Times in 184 Posts	Re: A couple questions about support desk Share on: Pat is one of the TOP help desk personnel you will find on ANY site on the Internet. A response in 24 hours or less if unbelievable anymore. Try that on some of your major Guru sites.... 36-48 hours seems to be the norm anymore. I have actually waited up to 4 days on some sites to get a response. Just to be told I need more "specific" information. Then it's another 2 days before they get back to me. With the amount of "Help" asked for by so many new members, a 24 hour response is going above and beyond. Pat, FANTASTIC job, Stone really should give you a raise for all you do for the newbies as well as some of the "entrenched" that are still working out bugs! Allen
	Amazing Deals On Mens and Womens Jewelry - - Gies Jewelry Shop Watches for all occasions -Gies Watch Shop The latest in Cameras and Photography - Good Tyme Photography Need a new phone or upgrade? - Gies Mobile Phones Number 1 Source For Kids Toys & Games - Shop For Toys & Games

6th Oct 2008, 11:35 AM	#9
Patrician OffTheWallflowerChild War Room Member Join Date: 2004 Location: USA Posts: 2,776 Thanks: 6,161 Thanked 2,625 Times in 1,763 Posts	Re: A couple questions about support desk Share on: Thanks Allen and everyone for the vote of confidence. I do try! Man, I am a sucker for a compliment. I will gloat all day! Bless your hearts. My turn around is 24 hours or less, except Sundays. I turn the helpdesk off about 9pm Saturday night, so it may be close to 48 by Monday. Same goes for new order desk. All requests are handled on a first-come-first-served basis. If someone harasses me by writing to me every single day, yet does not want to take my advice to refer to the training and/or the forum, it makes me wonder if I shouldn't use Empowerism's model that if the question is already answered in the FAQ or training, they will just not respond at all. Sometimes you have to play hardball. Everybody needs to have limits.
	Patricia Brucoli Plug-In Profit Site Helpdesk

6th Oct 2008, 04:36 PM	#10
Kym Robinson Think It, See It - Do It! War Room Member Join Date: 2008 Location: Outside Perth in Western Australia. Posts: 933 Thanks: 25 Thanked 90 Times in 60 Posts	Re: A couple questions about support desk Share on: and just something else to mention that I learned the hardway............ when you copy and paste these long strings of numbers, its easy to copy a space at the end and then it wont work anyway! be careful! We love the job you do Pat - thank you! Kym

19th Oct 2008, 09:50 PM	#11
mlipson Active Warrior Join Date: 2008 Location: , , USA. Posts: 71 Thanks: 1 Thanked 7 Times in 7 Posts	Re: A couple questions about support desk Share on: Hello Everyone, I know this is late,but I could not let everyone praise Pat for all her kindness and I not put my appreciation of her in. Pat have been a wonderful help to me on many occasions and I really appreciate all that she do. Thanks Pat, Martha
	Working From Home Business

19th Oct 2008, 10:17 PM	#12
Patrician OffTheWallflowerChild War Room Member Join Date: 2004 Location: USA Posts: 2,776 Thanks: 6,161 Thanked 2,625 Times in 1,763 Posts	Re: A couple questions about support desk Share on: You are welcome my dears.
	Patricia Brucoli Plug-In Profit Site Helpdesk