[goleza]

I am experiencing a problem of inability to log in to my SFI Affiliate Center and TripleClick Store, it's now 2 days. Each time I try to log in I receive messages like "There was an error you SFI or passoword", Invalid log in, please try again later" and "You are not logged in. Your account has been disabled by the administrator for some reason".

I would like to find out why my account has been disabled and how I can contact the SFI Administrator to sort out this problem. I have tried to find a way of communicating to them in vain. All the channels of communication are impossible as you have to first log in first.

[Tek Scavenger]

Can you get to http://www.sfisupportline.com/ ?

Other options on the support page are Live Chat

and the Phone Number:
+1 (402) 434-8480
(Mon-Thurs, 9 a.m. to 1 p.m. CST)

Finally there's the ye olde postal service:

SFI Marketing Group
5945 Cornhusker Hwy, Suite A
Lincoln, NE USA 68507

Hopefully something here works for you, preferably sooner than later!

[Patrician]

Or still more options:



SFI Helpdesk: https://www.sfimg.com/
Email: support(at)sfimg.com or support(at)carsonsi.com

[goleza]

Originally Posted by Tek Scavenger

Can you get to http://www.sfisupportline.com/ ?

Other options on the support page are Live Chat

and the Phone Number:
+1 (402) 434-8480
(Mon-Thurs, 9 a.m. to 1 p.m. CST)

Finally there's the ye olde postal service:

SFI Marketing Group
5945 Cornhusker Hwy, Suite A
Lincoln, NE USA 68507

Hopefully something here works for you, preferably sooner than later!

Dear Tek,

I have really been disappointed by SFI by their allegations over 17 people using my very computer to sign up. I use my computer alone and I do not have anybody else that has ever used my computer to join my team. How they come up with that conclusion despite my genuine explanation, I really cannot understand. Having labored so much to promote the business, it's like I am being rewarded by having my account cancelled at a time I was even earning some income. Is that what happens in SFI? Can someone else really tell us their experiences? I am really disappointed and I feel so bad. Read the chat I had with one of the staff on the same issue.

Natalie: Welcome to our live chat support. My name is Natalie. How may I help you today?
Charles Kiyimba: I have spent over 3 days without accessing my SFI Affiliate Center and TripleClick Store. Each time I log in I receive error messages. What can I do?
Natalie: What is your ID number?
Charles Kiyimba: 11422739
Natalie: Due to ever increasing fraud, we recently instituted new measures to detect fraudulent activity and the monitoring has shown that you have logged into several different accounts in the last few days. Obviously this is prohibited and your account was suspended. You are not allowed to have another account with SFI. In the SFI Agreement, which you agreed to, we state the following:

9. Affiliate agrees that registering new affiliates through automated machine entry, manual entry, or advancing your affiliates' ranks without their approval is strictly forbidden and is grounds for suspension or termination of your account.

https://www.sfimg.com/Reference/AffiliateAgreement.sfi
Charles Kiyimba: Really? I have not been doing that. May be there are other fraudulent people doing that on my behalf, which I did not know. What can be done now to bail me out?
Natalie: Where do you log in from?
Is your computer at home?
Charles Kiyimba: Yes, it's the same computer I am using now to communicate to you.
Natalie: In your home?
Charles Kiyimba: Yes please
Natalie: Do you have 17 other people living with you who have signed up?
Charles Kiyimba: I have of course made many campaigns on my other websites to market SFI. I have actually one website and 2 blogs (www.golezadesigners.com, www.cashwithgoleza.com and http://goleza-designers.blogspot.com) I write articles and it's possible to have people signing up. Does that mean it's fraudulent?
Natalie: No, it means it's fraud, when they are all logging in from the same computer.
Yours.
Charles Kiyimba: It's not possible because I use this laptop alone and each time I move with it. I have not had anyone else using my computer. Probably, it's something fish I cannot also explain how it comes about.
Natalie: Unfortunately, we can't allow things like this. I'm sorry, but your accounts are closed.
Charles Kiyimba: How can I be helped. I have told you the truth. If such problems happen, then I would want to know how actually it comes about to safeguard myself against that kind of happening.
Natalie: Someone with access to your computer is doing it.
Charles Kiyimba: I did not know that kind of thing. I have an office, where I work full time. Many times I leave it in the office when, say, I am going for lunch and I did not know that there is anybody who uses my computer. I always sign out and this is something at first I thought that maybe it came as a result of changing the homepage.
Natalie: Well, regardless I'm sorry but we can't allow it to happen. The accounts have been cancelled from the system. I don't know why anyone would want to join the program that many times anyways. There really isn't any reason to do so. So it doesn't make sense that someone would coincidentally join the program from your computer that many times.
Charles Kiyimba: What can I do then? I have invested a lot to promote my business and it would actually be bad for me to undergo such an experience, even when it's not my own making. As far I know I not party to that kind of thing. I am just surprised to hear it now from you.
Natalie: There isn't anything that can be done unless you can prove to us that someone else was doing this to you.
Charles Kiyimba: How else can I prove? I have told you the truth. I am really suprised, very surprised. I can believe it anyway. What I have told you is that I have a website, 2 blogs. I joined through Plug-In Profit Site. By the time I lost access, I had only 3 people directly sponsored by me using my marketing campaigns (writing articles, forum marketing and others) I cannot even get to know how those 17 people came about because I have not seen them since I lost access. I have since I joined been among the Top 300 Affiliates, which has earned me over 150 co-sponsors. I cannot actually believe that someone else used my computer to sign up 17 people. It's completely outrageous unless something fishy is happening now. I completely do not know that and it's really hard form me to believe that.
Have actually established that it's this very computer i am using that those very people used to sign up? Is it really the case?
Natalie: Yes, we have established that.
Charles Kiyimba: Finally, what can be done? May I know the final word? It's like you are bent on your stand and I am not getting to know what's the way forward
Natalie: I've been telling you that the final word is that we are not reinstating the account, but you continue to argue with me.
I've said this several times.
Charles Kiyimba: What's is your advice then?
Natalie: My advice is to accept it and move on. We've cancelled your account.
Charles Kiyimba: It means I can never join SFI again. I would love to get it clearly and with justification. It would serve me best
Natalie: Yes, that is what it means. Your account has been cancelled.
Charles Kiyimba: Ok thanks Natalie. I have been actually been judged wrong. In the first case, I did not get any communication. I tried in vain to get into contact with you. I went to Warrior Forum and that's where i was advised to use LiveChat to contact you. I have to bring it out in the same forum for I am completely NOT AGREEABLE WITH THAT ALLEGATION. There is something I cannot understand. I cannot know how else to prove but i am a man of integrity, I have tried to build my credibility all along and I cannot in any way have told you lies. I am very credible, very outright and it's really unfair for the SFI team to judge unfairly and on a wrong side.Very unfair, very unfair.
Natalie: I'm sorry that it's unfair. We can only go by what we see in the information that we track.
Charles Kiyimba: Ok please, may I kindly share this same information with Warrior members, if you really don't mind?
Natalie: I don't know anything about the warrior forum.
Charles Kiyimba: ok bye bye for now. wish well
Natalie: Welcome to our live chat support. My name is Natalie. How may I help you today?
Charles Kiyimba: I have spent over 3 days without accessing my SFI Affiliate Center and TripleClick Store. Each time I log in I receive error messages. What can I do?
Natalie: What is your ID number?
Charles Kiyimba: 11422739
Natalie: Due to ever increasing fraud, we recently instituted new measures to detect fraudulent activity and the monitoring has shown that you have logged into several different accounts in the last few days. Obviously this is prohibited and your account was suspended. You are not allowed to have another account with SFI. In the SFI Agreement, which you agreed to, we state the following:

9. Affiliate agrees that registering new affiliates through automated machine entry, manual entry, or advancing your affiliates' ranks without their approval is strictly forbidden and is grounds for suspension or termination of your account.

https://www.sfimg.com/Reference/AffiliateAgreement.sfi

Charles Kiyimba: Really? I have not been doing that. May be there are other fraudulent people doing that on my behalf, which I did not know. What can be done now to bail me out?
Natalie: Where do you log in from?
Is your computer at home?
Charles Kiyimba: Yes, it's the same computer I am using now to communicate to you.
Natalie: In your home?
Charles Kiyimba: Yes please
Natalie: Do you have 17 other people living with you who have signed up?
Charles Kiyimba: I have of course made many campaigns on my other websites to market SFI. I have actually one website and 2 blogs (www.golezadesigners.com, www.cashwithgoleza.com and http://goleza-designers.blogspot.com) I write articles and it's possible to have people signing up. Does that mean it's fraudulent?
Natalie: No, it means it's fraud, when they are all logging in from the same computer.
Yours.
Charles Kiyimba: It's not possible because I use this laptop alone and each time I move with it. I have not had anyone else using my computer. Probably, it's something fish I cannot also explain how it comes about.
Natalie: Unfortunately, we can't allow things like this. I'm sorry, but your accounts are closed.
Charles Kiyimba: How can I be helped. I have told you the truth. If such problems happen, then I would want to know how actually it comes about to safeguard myself against that kind of happening.
Natalie: Someone with access to your computer is doing it.
Charles Kiyimba: I did not know that kind of thing. I have an office, where I work full time. Many times I leave it in the office when, say, I am going for lunch and I did not know that there is anybody who uses my computer. I always sign out and this is something at first I thought that maybe it came as a result of changing the homepage.
Natalie: Well, regardless I'm sorry but we can't allow it to happen. The accounts have been cancelled from the system. I don't know why anyone would want to join the program that many times anyways. There really isn't any reason to do so. So it doesn't make sense that someone would coincidentally join the program from your computer that many times.
Charles Kiyimba: What can I do then? I have invested a lot to promote my business and it would actually be bad for me to undergo such an experience, even when it's not my own making. As far I know I not party to that kind of thing. I am just surprised to hear it now from you.
Natalie: There isn't anything that can be done unless you can prove to us that someone else was doing this to you.
Charles Kiyimba: How else can I prove? I have told you the truth. I am really suprised, very surprised. I can believe it anyway. What I have told you is that I have a website, 2 blogs. I joined through Plug-In Profit Site. By the time I lost access, I had only 3 people directly sponsored by me using my marketing campaigns (writing articles, forum marketing and others) I cannot even get to know how those 17 people came about because I have not seen them since I lost access. I have since I joined been among the Top 300 Affiliates, which has earned me over 150 co-sponsors. I cannot actually believe that someone else used my computer to sign up 17 people. It's completely outrageous unless something fishy is happening now. I completely do not know that and it's really hard form me to believe that.
Have actually established that it's this very computer i am using that those very people used to sign up? Is it really the case?
Natalie: Yes, we have established that.
Charles Kiyimba: Finally, what can be done? May I know the final word? It's like you are bent on your stand and I am not getting to know what's the way forward
Natalie: I've been telling you that the final word is that we are not reinstating the account, but you continue to argue with me.
I've said this several times.
Charles Kiyimba: What's is your advice then?
Natalie: My advice is to accept it and move on. We've cancelled your account.
Charles Kiyimba: It means I can never join SFI again. I would love to get it clearly and with justification. It would serve me best
Natalie: Yes, that is what it means. Your account has been cancelled.
Charles Kiyimba: Ok thanks Natalie. I have been actually been judged wrong. In the first case, I did not get any communication. I tried in vain to get into contact with you. I went to Warrior Forum and that's where i was advised to use LiveChat to contact you. I have to bring it out in the same forum for I am completely NOT AGREEABLE WITH THAT ALLEGATION. There is something I cannot understand. I cannot know how else to prove but i am a man of integrity, I have tried to build my credibility all along and I cannot in any way have told you lies. I am very credible, very outright and it's really unfair for the SFI team to judge unfairly and on a wrong side.Very unfair, very unfair.
Natalie: I'm sorry that it's unfair. We can only go by what we see in the information that we track.
Charles Kiyimba: Ok please, may I kindly share this same information with Warrior members, if you really don't mind?
Natalie: I don't know anything about the warrior forum.
Charles Kiyimba: ok bye bye for now. wish well

14386

duration 50:41
End Chat

[goleza]

What surprises me again is the allegation that I logged in several accounts in the last few days. I actually have one account and there is no essence to run several accounts as it is costly in terms of money and time for one person to have more than one account. Besides, I have several other programs I promote in Plug-In Profit Site.

I made a post on the New SFI Affiliate Homepage in appreciation of the new changes. But when I was perusing through the pages, I also noticed that my SFI Class Rank read that I joined on 11th November 2011 instead of 9th June 2011. I communicated it through the SFI forum and it was rejected by the moderator and the response I got is here below. But after sometime, it was rectified.

Hello Charles 11422739,You are receiving this notification because your post "Re: New SFIAffiliate Center Homepage!" at "sfimg.com" was disapproved by a moderatoror administrator.The following reason was given for the disapproval:The reported post does not fit into any other category, please use thefurther information field.Charles,use the submit bug form to submit bugs to SFI corporate.https://www.sfimg.com/Input/ShowBugReport.sfiNatalia Norman.-- SFI Forum Admin

That was on Thursday last week. The person who responded is the same person I communicated to in the LiveChat. On Friday, I had a long journey to travel, 360km, and I didn't log in until evening at around 10.00am our local time. But I was disappointed to receive error messages and having no other communication channel. Is that how SFI business is conducted? You spend money, time to promote the program but they disappoint you by that kind of treatment. No communication to give a reason. Is that how things are done? I'm totally disagreeable with the responses the staff gave me. If there is anyone else who automatically played with my account, then I wouldn't reserve to be tagged to be fraudulent. I want to clear my name that it's not the way I work on my businesses. I am a respectable person in my dealings, 100% credible.

[Patrician]

Goleza,

I am very sorry for you that this happened and really understand why you would be upset about this untrue allegation.

However I am not sure why you are bringing it here to be further humiliated by this situation.

What is it that you hope to gain? If it is sympathy you have mine for sure. I do believe you that there is some sort of a technical error - but understand I don't even belong to SFI anymore and I have no power to intercede on your behalf or I would. Stone is just an affiliate himself and although a 'leader' based on his performance/sales, I am sure he would not get involved in their politics even if he had proof that what you say is true.

There is one person you might appeal to - she is or was the customer support supervisor -- bonnie(at)carsonsi.com - just politely explain to her that you do not understand how or why this could have happened and that you are very certain that there is some mistake because there is no way you did this.

That is all you can do except move on if there is no response (try two or three times every 48 hours to get a response).

I would like to remove this thread from our forum but didn't want to be too cold about it because I can appreciate what you must be feeling now and I want you to know we do believe you here.

In the future for conflicts like this you should contact our helpdesk rather than to bring it to the forum.

ok?

[Tek Scavenger]

Charles, what is your IP address at home (you can PM me this)? I suspect you are caught in a technology trap with your ISP or possibly even country where several (maybe hundreds of) people are using the same GATEWAY to get to the "classic" Internet we run on over here. If I'm right, it would appear by their logs like several people logging in from the same computer (or at least same household) when they're actually just being routed through the same gateway server.

[Patrician]

Thank you Tek Scavenger.

If you can document this I WILL call SFI for Charles.

I had a feeling too that it could be an issue with a shared IP address.

Please keep me in the loop - if you can't send a PM then please click my signature for the PIPS helpdesk and I will run with it.

[Tek Scavenger]

I have already made an "Ask Gery" post, apparently as I suspected several presumably innocent people have been shut down by this over the last few days in the "fraud" crackdown, so I simply tacked on to an existing thread. Amazingly, the mods accepted my post.

[goleza]

Originally Posted by Tek Scavenger

Charles, what is your IP address at home (you can PM me this)? I suspect you are caught in a technology trap with your ISP or possibly even country where several (maybe hundreds of) people are using the same GATEWAY to get to the "classic" Internet we run on over here. If I'm right, it would appear by their logs like several people logging in from the same computer (or at least same household) when they're actually just being routed through the same gateway server.

Hi Tek,

I really appreciate your intervention in this matter. I strongly believe that the issue is most likely caused by a technological error otherwise I do not even have the time to keep logging in several accounts. There is no benefit on my side.

My IP address is 174.120.201.220 and I will be grateful for your assistance.

[goleza]

Originally Posted by Patrician

Goleza,

I am very sorry for you that this happened and really understand why you would be upset about this untrue allegation.

However I am not sure why you are bringing it here to be further humiliated by this situation.

What is it that you hope to gain? If it is sympathy you have mine for sure. I do believe you that there is some sort of a technical error - but understand I don't even belong to SFI anymore and I have no power to intercede on your behalf or I would. Stone is just an affiliate himself and although a 'leader' based on his performance/sales, I am sure he would not get involved in their politics even if he had proof that what you say is true.

There is one person you might appeal to - she is or was the customer support supervisor -- bonnie(at)carsonsi.com - just politely explain to her that you do not understand how or why this could have happened and that you are very certain that there is some mistake because there is no way you did this.

That is all you can do except move on if there is no response (try two or three times every 48 hours to get a response).

I would like to remove this thread from our forum but didn't want to be too cold about it because I can appreciate what you must be feeling now and I want you to know we do believe you here.

In the future for conflicts like this you should contact our helpdesk rather than to bring it to the forum.

ok?

Thanks Patrician,

I sincerely appreciate your concern and thank you for your support. I opted to bring this issue in this forum after having tried all other avenues to reach SFI in vain. My intention was to get some kind of solution to it and also to help others, who could have fallen prey to that adverse experience. But as you have clarified, it should actually have been addressed to the SFI team. Thanks once again, I am appreciative. But I am also happy to see that there is some good effort to help me resolve the matter.

[Tek Scavenger]

This is interesting, and continues to be plausible if a certain service is taken advantage of (which I didn't even consider). Where do you live and how do you connect to the Internet?

[goleza]

Originally Posted by Tek Scavenger

This is interesting, and continues to be plausible if a certain service is taken advantage of (which I didn't even consider). Where do you live and how do you connect to the Internet?

I live currently in Uganda and I always connet to the internet through using a 3G modem. I many times use internet explorer. I use my laptop mostly although I have two desktops, one in my office and another one at home. Nobody uses my laptop apart from me. That's why I reject Natalie's allegations completely. It should have been a problem with their system. But she seems to trust their system so much that it makes her be complacent, even when I after explaining to her.

This problem happened soon after changing their homepage and I strongly feel that it's a problem emanating from the system. I don't know how technical the person I consulted is. Probably, if it was a technical person she would easily understand other than standing firm to her decision without looking at the other side of the coin.

Logically, it does not bear any benefit for me to have 17 SFI accounts in which I log in using my computer. I see no benefit. Besides, there are several other programs I promote and I actually spend more time on marketing campaigns and other businesses other than wasting time on one program. I was only spending like 10 to 20 minutes on SFI each day.

[Patrician]

Let's hope that their forum is more helpful than their Live Chat.

Let's see how long it takes them to respond for one thing.

Let's see if Gery actually answers at 'Ask Gery' within 24-48 hours.

If I just had some kind of technical documentation to back up our contention about the shared IP, I would call or try to contact the customer service supervisor.

[Tek Scavenger]

Well, I was more interested in
a) who is your ISP?
b) how did you determine your IP address?

The reason is that IP address belongs to a hosting service in Texas. I want to trace and verify a partnership along with they type of service used that would fully explain this issue.

[Patrician]

That is strange - I see the same thing at

http://www.ip-adress.com/whois/174.120.201.220

Well it is nothing odd that hosting accounts have shared servers and IP addresses.

I think SFI needs to get a clue if they are going to play detective and take punitive action without verifying anything. Even murderers get a trial?!?

But this is strange and maybe not the right IP Address.

Charles - try this site to check your IP:

http://www.ip-adress.com/

[Tek Scavenger]

With one of the services they offer, it makes perfect sense. I just want to know what service provider he's using and how he came up with that IP number so I can validate my suspicion.

There's no way his actual computer should have had that IP address, but there is a way that would appear to be his IP to web pages, and your link would reveal that.


---

Edit: I had another breakthrough in thought, I think I know what's going on. If I'm right, it's the same thing that plagued Facebook a few months back. Charles, please let me know.

[goleza]

Originally Posted by Tek Scavenger

With one of the services they offer, it makes perfect sense. I just want to know what service provider he's using and how he came up with that IP number so I can validate my suspicion.

There's no way his actual computer should have had that IP address, but there is a way that would appear to be his IP to web pages, and your link would reveal that.


---

Edit: I had another breakthrough in thought, I think I know what's going on. If I'm right, it's the same thing that plagued Facebook a few months back. Charles, please let me know.

I am using Hostigator for my personal website www.golezadesigners.com. But the one for the plug-in profit site is a different IP address. I need to check first so that I can give it to you.

[goleza]

Originally Posted by Patrician

That is strange - I see the same thing at

http://www.ip-adress.com/whois/174.120.201.220

Well it is nothing odd that hosting accounts have shared servers and IP addresses.

I think SFI needs to get a clue if they are going to play detective and take punitive action without verifying anything. Even murderers get a trial?!?

But this is strange and maybe not the right IP Address.

Charles - try this site to check your IP:

http://www.ip-adress.com/

Yes I have logged into my Hostigator account and I am seeing
41.202.225.153 but I am also seeing 174.120.201.220. I have uploaded files using either of the two. Well I am so much clear about which is which. Probably you will be helpful to assist here and what it really implies.

[Tek Scavenger]

Now that makes more sense.

% This is the AfriNIC Whois server.

% Note: this output has been filtered.

% Information related to '41.202.225.0 - 41.202.225.255'

inetnum: 41.202.225.0 - 41.202.225.255
netname: HT1-20071116
descr: OUL 3G
country: UG
admin-c: SK6-AFRINIC
admin-c: OUL1-AFRINIC
tech-c: SK6-AFRINIC
tech-c: OUL1-AFRINIC
status: ASSIGNED PA
mnt-by: OrangeUG-MNT
remarks: Range used in the OUL 3G Network
source: AFRINIC # Filtered
parent: 41.202.224.0 - 41.202.255.255

person: Orange Uganda Registry
nic-hdl: OUL1-AFRINIC
address: Plot 28-30 Clement Hill Road
address: P.O Box 24144
address: Kampala, Uganda
e-mail: lir@orange.co.ug
e-mail: ipplanning@orange.co.ug
phone: +256790792199
phone: +256790192555
mnt-by: AFRINIC-HM-MNT
source: AFRINIC # Filtered

person: Simon Kaggwa
nic-hdl: SK6-AFRINIC
address: Orange Uganda
address: Plot 28-30 Clement Hill Road
address: P.O Box 24144 Kampala
address: Kampala 256
address: Uganda
e-mail: simon.kaggwa@orange.co.ug
phone: +256790790190
source: AFRINIC # Filtered

I think what's happening is you are being shuffled through the mobile network gateway where data is supposed to be translated from and to your personal computer that has likely been assigned a private network address (check ipconfig on windows or ifconfig on mac or linux), for a cell network I'd guess a 10.x.x.x range. Not only does any given website only see the gateway, but things can get lost in translation causing sessions to get mixed up and people receiving other peoples' accounts. This is completely accidental and a technical issue with protocols but from a site's perspective its almost indistinguishable from IP theft or other traffic manipulating hacking methods. The fact that SFI uses SSL on all pages means that such a mixup should fail, but I have noticed quirks at timeout signins which may be a hole in this intended security measure.

As I said, this is the very problem Facebook faced a while back... people were receiving other people's sessions on their phones and not knowing where theirs suddenly went. The evidence I have that it happened to you is the join date mixup, I believe you were somehow temporarily ghosting as someone else on the same gateway. Facebook did manage to sort it out but I have no idea how. SFI too is going to have to figure out the cause and sort this problem out too.

[Patrician]

Please use the IP address checker I have given you the link for

Your hosting account or PIPs have nothing to do with your computer's physical address

http://www.ip-adress.com/

TekS - have you had any response from 'Ask Gery' or given them the above information?

[goleza]

My SFI Account has finally been reinstated by Bonnie, having gone through a lot of tussle and explanations. However, I am being closely followed up and should it happen again, I have been promised to be disqualified for good.

Let's hope it does not happen again. And let me hope that SFI gets to know that the system can sometimes cause such anomalies. I would expect them not to just cancel people's accounts without carrying out investigations. I had to stand firm because when I am a member of SFI, I benefit as well as SFI benefits. It's a win-win. That's why I expect the SFI team to be more supportive and not to rush into closing our accounts on anomalies caused by system failure.

I thank all those, who have tried their level best to assist me, Tek and Patrician, and I will always regard you as important people in this forum. Please always come to our support to make this forum more useful to all members, new and old. I thank you profusely for your support.

[Patrician]

Good news!

I am glad it has been resolved - and agree with you that they need to be more mindful of how their own applications may give them the wrong information.

(I still don't agree how if they know that they would threaten you) - I'll just leave it at that and hope that somebody explained the shared IP situation to them.