Problems With JVM1 & HostGator = 500 Internal Server Error

Tracy Yates · 10-20-2009, 09:51 AM

Okay, so last night, I log in to my admin area of JVM1 and everything is working just fine.

I wake up this morning, get a message from a fellow Warrior who tried to sign up for a membership subscription in my sig tag and guess what. . . . ."500 Internal Server Error" city

I contacted HostGator about this recent error, and after sending them info on what happened, they asked me to tell them how to "recreate" the error?!!

So I sent them a message back telling them that when it comes to running any page that calls on the JVM1 script, ya get the 500 internal server error.

They are telling me there's a problem with the database.

What the heck could that be?! It was working perfectly fine for a looooong time, then suddenly crashes in the middle of the night??

Any Warriors out there, especially Brian C.

, that know what in the world I can do to fix this error, please let me know as I cannot access any portion of the JVM1 script whatsoever.

I can access my Cpanel admin, ftp access, and see every single other web page connected to my site. Just not the parts that call on JVM1 for content or operations.

Thanks to everyone who can help.

Tracy

wincex · 10-20-2009, 10:16 AM

Hi Tracy, have you checked the error log?

Quote:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@e-bookemporium.us and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Tracy Yates · 10-20-2009, 10:29 AM

I did, but it's all gobbledy gook to me Vince. Can't make heads or tails of it myself, so I'm putting up the error log info here. Maybe someone can translate what needs to be done. And on what side. . .

Quote:

Here's a short list of what's happening with regards to the error log:

[Tue Oct 20 10:18:02 2009] [error] [client 74.54.131.114] File does not exist: /home/ebookemp/public_html/500.shtml
13: /home/ebookemp/public_html/cgi-bin/JVM/sys-jvm/modules/JVM/Request/CGI.pm:38 JVM:: Request:: CGI:: processRequest
12: /home/ebookemp/public_html/cgi-bin/JVM/sys-jvm/modules/JVM/Request/CGI.pm:66 JVM:: Crontab::act_do
11: /home/ebookemp/public_html/cgi-bin/JVM/sys-jvm/modules/JVM/Crontab.pm:22 JVM:: Ownership:: set
10: /home/ebookemp/public_html/cgi-bin/JVM/sys-jvm/modules/JVM/Ownership.pm:33 Minima:: Entity:: get

All I can see is that it's saying "Does Not Exsist", and I don't know why it would be doing that. I am at a loss as to why it would have been working fine, then kaput the next day.

The full list for the error log is in the .txt file attachment below here:

Tracy Yates · 10-20-2009, 10:56 AM

This is what HostGator hit me back with:

Quote:

These are the only files modified since yesterday:

[root@gator346 /home/ebookemp/public_html]# find . -mtime -1
.
./members/.htaccess
./hotproductnotify.info/error_log
./cgi-bin
./cgi-bin/JVM-logs/jvm.distr.errlog
./cgi-bin/JVM-pool/sessions/20091019/06/20/20091019062015-1E5C7600
./cgi-bin/JVM-pool/sessions/20091019/06/20/20091019062015-1E5C7600/AUTH.Admin
./cgi-bin/JVM-pool/sessions/20091019/06/20/20091019062015-1E5C7600/autokeep
./cgi-bin/JVM-pool/sessions/20091019/06/20/20091019062015-1E5C7600/autokeep/jvm
./cgi-bin/JVM-pool/sessions/20091019/06/20/20091019062015-1E5C7600/autokeep/jvm/admin
./cgi-bin/JVM-pool/sessions/20091019/06/20/20091019062015-1E5C7600/autokeep/jvm/admin/table
./cgi-bin/JVM-pool/sessions/20091019/06/20/20091019062015-1E5C7600/autokeep/jvm/admin/table/customer.html
./e37services.com/order/delavo/zen-sitebox/comp/kit.zen/goth/zen/request/sfv
./e37services.com/order/delavo/zen-sitebox/session/browser/.jinp

This doesn't even make any sense as I haven't even mucked around with the delavo script, which is on an entirely different domain, for days now!

Do I have a hacker?

Tracy

wincex · 10-20-2009, 11:20 AM

There must be an .htaccess (or a file permission) issue, delete it (save a copy though),
and then try to load the site again, if it doesn't work, make a blank .htaccess file and see if it works.
I'm no techie though, here's what I found on Google

Hopefully some coder will be able to help you!

Vince

Tracy Yates · 10-20-2009, 11:48 AM

Thanks for that Vince. Much appreciated.

I tried deleting the .htaccess file and then got a 403 "not allowed access" error instead.

My problem with deleting or changing the .htaccess file is that the jvm1 script calls on it to allow users access to the restricted area designated for members only.

So, were I to make changes to it, that might possibly foul up the system further. As of now, members, myself included, can still obtain access to the restricted "members only" area as I have tested that and it's working fine.

I suppose my best bet is to wait for another response here, and one from HostGator to see if we can't hash out the problem.

Tracy

Tracy Yates · 10-20-2009, 11:54 AM

YES! HostGator was able to fix the problem. They said there was a discrepency with the database info being passed between the script and the actual database.

So, problem solved.

Thanks to Vince for trying to help sort this one out.

Tracy

wincex · 10-20-2009, 12:15 PM

I'm glad you got it fixed!

Quote:

Thanks to Vince for trying to help sort this one out.

Thanks to HostGator though - to each his own.

10-20-2009, 09:51 AM	#1
Tracy Yates Senior Warrior Member War Room Member Join Date: Oct 2003 Location: Columbus, OH Posts: 1,652 Thanks: 207 Thanked 127 Times in 47 Posts Social Networking Contact Info	Problems With JVM1 & HostGator = 500 Internal Server Error Okay, so last night, I log in to my admin area of JVM1 and everything is working just fine. I wake up this morning, get a message from a fellow Warrior who tried to sign up for a membership subscription in my sig tag and guess what. . . . ."500 Internal Server Error" city I contacted HostGator about this recent error, and after sending them info on what happened, they asked me to tell them how to "recreate" the error?!! So I sent them a message back telling them that when it comes to running any page that calls on the JVM1 script, ya get the 500 internal server error. They are telling me there's a problem with the database. What the heck could that be?! It was working perfectly fine for a looooong time, then suddenly crashes in the middle of the night?? Any Warriors out there, especially Brian C. , that know what in the world I can do to fix this error, please let me know as I cannot access any portion of the JVM1 script whatsoever. I can access my Cpanel admin, ftp access, and see every single other web page connected to my site. Just not the parts that call on JVM1 for content or operations. Thanks to everyone who can help. Tracy
	EBE MRR & PLR Membership Site: $1.99 3 Day Trial -- Limited Spots! Sign Up Here WFH: Professional Ebook Formatting Services \| 2 New Ebook Template Packs - On Sale! \| WSO: Kindle Template Bundle - Limited PLR Available Now!

10-20-2009, 11:20 AM	#5
wincex Italian Warrior War Room Member Join Date: Mar 2006 Location: Italy Posts: 172 Thanks: 141 Thanked 8 Times in 7 Posts	Re: Problems With JVM1 & HostGator = 500 Internal Server Error There must be an .htaccess (or a file permission) issue, delete it (save a copy though), and then try to load the site again, if it doesn't work, make a blank .htaccess file and see if it works. I'm no techie though, here's what I found on Google Hopefully some coder will be able to help you! Vince
	Vince A. Healthy Eating Tips For Kids Murphy's law:"It is impossible to make anything foolproof because fools are so ingenious"

10-20-2009, 11:48 AM	#6
Tracy Yates Senior Warrior Member War Room Member Join Date: Oct 2003 Location: Columbus, OH Posts: 1,652 Thanks: 207 Thanked 127 Times in 47 Posts Social Networking Contact Info	Re: Problems With JVM1 & HostGator = 500 Internal Server Error Thanks for that Vince. Much appreciated. I tried deleting the .htaccess file and then got a 403 "not allowed access" error instead. My problem with deleting or changing the .htaccess file is that the jvm1 script calls on it to allow users access to the restricted area designated for members only. So, were I to make changes to it, that might possibly foul up the system further. As of now, members, myself included, can still obtain access to the restricted "members only" area as I have tested that and it's working fine. I suppose my best bet is to wait for another response here, and one from HostGator to see if we can't hash out the problem. Tracy
	EBE MRR & PLR Membership Site: $1.99 3 Day Trial -- Limited Spots! Sign Up Here WFH: Professional Ebook Formatting Services \| 2 New Ebook Template Packs - On Sale! \| WSO: Kindle Template Bundle - Limited PLR Available Now!

10-20-2009, 11:54 AM	#7
Tracy Yates Senior Warrior Member War Room Member Join Date: Oct 2003 Location: Columbus, OH Posts: 1,652 Thanks: 207 Thanked 127 Times in 47 Posts Social Networking Contact Info	Re: Problems With JVM1 & HostGator = 500 Internal Server Error YES! HostGator was able to fix the problem. They said there was a discrepency with the database info being passed between the script and the actual database. So, problem solved. Thanks to Vince for trying to help sort this one out. Tracy
	EBE MRR & PLR Membership Site: $1.99 3 Day Trial -- Limited Spots! Sign Up Here WFH: Professional Ebook Formatting Services \| 2 New Ebook Template Packs - On Sale! \| WSO: Kindle Template Bundle - Limited PLR Available Now!