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Baffling Wordpress Question

by wally247
5 replies
Hello,


I have a problem I have not seen before. A client hired me to install a contact form on his front page, pretty simple. I got the form on there but then noticed that it hangs up,, which is odd because on his blog page it works fine (it doesn't send, just spins and "thinks").


Here's the fun part.

I deleted the contact form and it's still on the page. I cleared my browser cache and deleted cache from WP Super Cache a hundred times. I just called Host Gator and asked them if they had any server cache on their side that would cause this and they basically told me it was a "web design" issue and they couldn't help.


How could I delete a plugin and have it still on the page? I am also making other changes and not seeing the changes. Simple tests like adding a few extra letters to the footer text and things like that...but the changes are not showing up at all.


I also tried contacting the Avada WP theme developers but they only offer support if you have a purchase code, and the client doesn't have this, so they are no help at all.


Is it possible that the Contact Form 7 plugin is embedded into the site somehow? I've been through every single PHP file and I see nothing, but when I use firebug I see


The site is http://cpollardlaw.com if anyone can shed any light on what could be wrong I would appreciate it a ton.


Oh...I've tried turning off all plugins too...made no difference.

Thank you,

W
#baffling #cache #question #wordpress
  • Profile picture of the author cassihl
    Try completely deleting wp super cache. I've noticed caching issues like this before, too. You can always re-install it later, but check to see if that helps.
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    • Profile picture of the author wally247
      Originally Posted by cassihl View Post

      Try completely deleting wp super cache. I've noticed caching issues like this before, too. You can always re-install it later, but check to see if that helps.

      Thank you, I tried it but no luck. The thing that is killing me is that not a single change I make to the "home" page takes effect.

      I can add text or a slider or anything I want to the home page, and the changes will not be there when I refresh. There is something specifically with the home page, and ANY page that is designated as the home page in this theme...it just doesn't work.

      Thank you,

      W
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  • Profile picture of the author David V
    Sounds quite annoying! ... but still sounds like a caching issue.

    Disabling the plugin does not revert the changes made to several files so you'll need to manually do it.

    Disable or delete the cache plugin.
    Delete the .htacces which the cache plugin made mods to.
    Go back to permalinks settings and click save, the htaccess will be re-created by WP.
    (you could save a backup of it first if you want)

    There are other files created/modded by the cache plugin including the wp-config.php, so you might check that.
    "wp-content/advanced-cache.php loads the caching engine. This file is generated by the plugin. It uses the constant WPCACHEHOME to load the caching engine."

    Do this via FTP or SFTP.

    Read https://wordpress.org/plugins/wp-sup.../installation/
    It will tell you what was created/changed.

    You shouldn't have to go through all this but you might start with a clean wp-super-cache slate so you can work out the issue.

    I don't use the Avada theme but you might make sure they do any internal caching. I don't think they do but you should be able to browse the theme's directories quick.

    ... and hostgator? Ugh.
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  • Profile picture of the author austintxous
    You're going to have to bite the bullet and become a registered user of theme. Just charge your client for it and buy it. That way you can get some help from the programmers. What are we talking about here? $29 or so? You've already lost that much in wasting your time trying to guess your way through it.However, you have issues that are even worse, for example, taking over 30 seconds to load the page. (and I have a 50/5 connection.) This is way too long. Optimize those images, or you are going to lose a lot of customers because they'll click on to something else.
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    • Profile picture of the author wally247
      Originally Posted by austintxous View Post

      You're going to have to bite the bullet and become a registered user of theme. Just charge your client for it and buy it. That way you can get some help from the programmers. What are we talking about here? $29 or so? You've already lost that much in wasting your time trying to guess your way through it.However, you have issues that are even worse, for example, taking over 30 seconds to load the page. (and I have a 50/5 connection.) This is way too long. Optimize those images, or you are going to lose a lot of customers because they'll click on to something else.

      I know..I told him to just buy the theme, it was like $55 I think. The site loads really slow, but I will work on the speed once the rest works. Everytime I think I have an "easy" job that "should take an hour" it's something like this...but oh well.

      Thanks for your reply,

      w
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