Accessing Webmail via cPanel

Hi Folks,

I'm not sure if I'm in the right forum on this one, but it's a technical issue so seems like the best fit.

I have a reseller account and the server had to have its operating system reinstalled this past week. It was a bit of a nightmare and took several days to get back to normal.

The email was messed up for a couple of days as incoming email to the domain addresses was resulting in a failure message being sent to the sender, even though the email was being delivered. That's all working properly, but I have one concern left concerning webmail.

I am able to access the mailboxes from inside cPanel by clicking on "Webmail" but I am not being asked for any passwords for mailboxes. It takes about three clicks and I get access to the mailboxes. That doesn't seem right to me, as I'm sure in the past I've been prompted for mailbox passwords.

I've have a support ticket on the go, but the tech people don't seem to think there is a problem.

I'm now starting to doubt myself, so I'm wondering if other people are able to access their mailboxes from inside cPanel without inputting passwords.

Any thoughts on this would be welcome.

Myles