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Unread 3rd June 2011, 05:14 PM   #51
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Default Re: TweetAdder Not Working: Anyone else

Reena,
I'm using Tweet Adder right now, and it's working wonderfully and has been since they updated after the changes Twitter made.What build# are you using? (It's on the top left bar of the program)
I haven't contacted support recently, but in the past for me Tweet Adder support was quick and efficient.

You could try to backup your Tweet Adder database using their
"Tweet Adder database tool" on their FAQ page.
And then either update the program or reinstall to see if that corrects your error.
If you're getting corrupted databases it may be a good idea to make sure your anti-virus is updated and run a full system scan as well.

Did you get it connecting yet? Let us know



Quote:
Originally Posted by Reena View Post
Hello everyone,

TA has not worked for the last 3 days and I use it for clients...

When I try to open it it says 'Could not connect to the database' along with other messages before finally logging itself out.

Support said the db got corrupt and have offered no solution and have not replied to emails...Can't believe their lack of support.

So I'm in a dilemma - I need the functionality of TA but can't rely on the program nor their support. Any other programs any good - Socialoomph or Hootsuite?

Thanks

PS Anyone like Tweetattacks and is it buggy like TA? Or any other issues?

Last edited on 3rd June 2011 at 08:01 PM. Reason: spelling error
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Unread 3rd June 2011, 05:33 PM   #52
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Default Re: TweetAdder Not Working: Anyone else

Hi,

Is there a web version of Tweetadder available ? I would love to have it run automated but not having to keep the software open on my computer..
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Unread 3rd June 2011, 05:55 PM   #53
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Default Re: TweetAdder Not Working: Anyone else

Sup deejayundoo,
Nope it requires the computer to run. So far it's the best Twitter program, tool, or bot I've seen to manage Twitter with, so in my opinion it's 110% worth it to keep this program running on my computer

Quote:
Originally Posted by deejayundoo View Post
Hi,

Is there a web version of Tweetadder available ? I would love to have it run automated but not having to keep the software open on my computer..
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Unread 4th June 2011, 03:23 AM   #54
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Default Re: TweetAdder Not Working: Anyone else

Thanks for the advice jblazen, I just tried to add the manager program but it comes up with the same problem - File Not Found in ...AppData\Roaming\TweetAdder. It seems my db file has gone?

How should I get this back? I have not unistalled from Add/Remove programs, maybe I'll try that, I only ran the update again.

I have uninstalled, re-installed but same problem. I'm also prepared to sort all the settings and tweets out again but I can't even put a default version on my laptop.

I'm afraid their support is really poor - when you have a problem that is. When you're first buying they're very helpful - what a surprise. Just on the basis of their lack of support and interest in the customers that make them money I am thinking of Tweetattacks - anyone got any views? I'm wondering about the additional features of tweetattacks as tweetadder is a bit limited (eg I can't schedule tweets at certain times and others).

I would still like to get TA working as it would be simpler, but what should I do? Nothing works, support are useless and I'm stuck.

Please help anyone - either a fix or re whether tweetattacks would be a better bet.

PS Anti virus looks ok, and it's BETA 110515
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Unread 4th June 2011, 06:10 AM   #55
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Default Re: TweetAdder Not Working: Anyone else

Can you find your DB for tweet adder manually with out the DB tool? File name "tweetadder3"?

The databases for Tweet adder are stored in the following location depending on your operating system: In Windows, the files may be hidden. To show them, change the folder options setting:
Control Panel > Folder Options > Check Show Hidden Folders and Files > Click Apply
Windows 7 / Vista:
C:\Users\USER\AppData\Roaming\TweetAdder3
Windows XP
C:\Documents and Settings\USER\Application Data\TweetAdder3
OS X
Macintosh HD/Users/USER/Library/Preferences/TweetAdder3
In Linux, the database folder is:
/home/USER/TweetAdder3


See if it's there, and not gone into the "void" of lost files
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Unread 4th June 2011, 06:16 AM   #56
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Default Re: TweetAdder Not Working: Anyone else

UPDATE: It worked! I deleted the file then it worked!! Thank you. What a mega relief


----
Yes, thank you I found it!

But now what do I do?
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Unread 4th June 2011, 06:44 AM   #57
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Default Re: TweetAdder Not Working: Anyone else

Reena,
It could be possible that just your settings database is corrupt, and not the user databases.
Try this:
Close tweetadder (if open)
First make a backup of the whole tweetadder3 folder just so you have it backed up.
Go back to your original tweetadder3 folder and delete file "settings" ONLY in the tweetadder3 folder. - Delete only this file, not the user files.
Open tweetadder, and then re-enter your registration key for the program and your user passwords.
Try logging out and logging back into the program a couple times to see if that works.

See if that works for you? If not what happens, what errors?

gl
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Unread 4th June 2011, 06:48 AM   #58
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Default Re: TweetAdder Not Working: Anyone else

Did you permanently delete all the user files too? If not they could still be fine and you could copy them back into the folder - even one at a time - and then you'd not need to re-upload all your user settings again.
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Unread 4th June 2011, 06:56 AM   #59
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Default Re: TweetAdder Not Working: Anyone else

I did save them somehwere else, yes, just in case. But I have just done most of the settings and imported all the tweets, it's quicker than I thought. besides I'll just give it a settings obverhaul

It seems I have been having this happen a lot - weird stuff happening. On my iPhone too the appstore icon disappeared and I have to reload the whole thing and back it up first etc and apparently Apple say that's impossible for it to happen.

Anyway so glad TA is working. You saved my bacon Thanks
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Unread 4th June 2011, 08:43 AM   #60
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Default Re: TweetAdder Not Working: Anyone else

Everything is working fine for me. I using the latest release.

It is unfortunate that they handled this situation so poorly for so many people.

Customer service is important at all times - hopefully they learned their lesson.
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Unread 24th June 2011, 10:25 AM   #61
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Default Stuck in a loop....

I am having similar issues, I'm stuck in a loop...

Tweetadder 3.0 build#110515

"There was an error validating your registration key. Our registration server may be temporarly (sic) down for maintenance."

And when I try and add a user I get this.

"You must select a registration code you wish to activate this user with."

I can get it to work in DEMO mode only.



I tried deleting database, using the old version, cleaning registry, removing my AV/firewall, rebooting...Still not able to get it working?

My OS = 64bit Windows 7 "Enterprise".

I have had this for two days so can get a refund but I really want this to work...

Any ideas?
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Unread 24th June 2011, 10:27 AM   #62
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Default Re: TweetAdder Not Working: Anyone else

Finally the "error validating your registration key" went away and I got it working

Very frustrating but all seems OK Now
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Unread 26th June 2011, 11:16 AM   #63
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Default Re: TweetAdder Not Working: Anyone else

Actually it works great with me except 1 feature which is the automatic thank you message. Does anyone has the same issue?
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Unread 18th July 2011, 11:56 PM   #64
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Default Re: TweetAdder Not Working: Anyone else

i'm getting this error now, too. build 110515. i'm getting nervous. i saved my user files, but i cannot authenticate on my laptop or my desktop. i'm getting the "the server cannot authenticate the registration server" blah blah blah.

i'm assuming their system went down, since both my desktop and laptop went down, correct?
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Unread 19th July 2011, 07:34 AM   #65
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Default Re: TweetAdder Not Working: Anyone else

for some reason, it was fixed... PHEW!
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Unread 20th November 2011, 04:53 AM   #66
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Default Re: TweetAdder Not Working: Anyone else

Quote:
Originally Posted by jrpt View Post
I've been using TweetAdder since Februrary and it was working fine. Recently, a new update was downloaded and ever since, I get an error message from Windows. TweetAdder is not responding to my specific issues by email and there is no phone support.

Anyone else here having the same issues?
I got a reply from their Tech Support:

Make sure you're using build 111004.

Twitter automatically and randomly switched everyone's HTTPS settings to 'on'.

Please make sure your HTTPS settings on your actual twitter account are OFF, log out and back into twitter, then restart tweet adder.

You can also try turning the profile OFF in Tweetadder, logging into twitter, uncheck/rechecking HTTPS, hitting save, then restarting your username in Tweetadder.

If you haven't recently logged in to your actual twitter account, be sure to do so; sometime's twitter requires that you verify the email address associated with your account, and will temporarily 'freeze' your account until it's been verified.

Remember that your computer must be on (not in sleep in hibernation mode), connected to the internet, and the tweet adder program open in order to run through your automated settings
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Unread 20th November 2011, 06:15 PM   #67
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Default Re: TweetAdder Not Working: Anyone else

Quote:
Originally Posted by Vulcanmind View Post
I got a reply from their Tech Support:

Make sure you're using build 111004.

Twitter automatically and randomly switched everyone's HTTPS settings to 'on'.

Please make sure your HTTPS settings on your actual twitter account are OFF, log out and back into twitter, then restart tweet adder.

You can also try turning the profile OFF in Tweetadder, logging into twitter, uncheck/rechecking HTTPS, hitting save, then restarting your username in Tweetadder.

If you haven't recently logged in to your actual twitter account, be sure to do so; sometime's twitter requires that you verify the email address associated with your account, and will temporarily 'freeze' your account until it's been verified.

Remember that your computer must be on (not in sleep in hibernation mode), connected to the internet, and the tweet adder program open in order to run through your automated settings
Thank you so much for this... that fixed my problem!

Wayne
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