Why Do People Seem To Hate Sescout?

never tried it, but that Sescout pitch page was one of the best i've seen.

Sescout is crap. I used them for months and moved away.

1. Not accurate.
2. Your data will disappear at some point. It will crash. It won't track your keywords for week - randomly.
3. It's basically crap.

Just google "sescout" with forum search on in Google. They're a complete disaster.

Tracking once daily is enough, you shouldn't be checking rankings more than once per day (procrastination much?).

I used SeScout for 6 months or more last year and the service was one of the worst I had ever experienced.

I sent in a support ticket one time because the rankings weren't updating, 2 weeks later still no response, so I sent in another ticket. A few days later I finally got a rude, half assed response that didn't answer the question at all.

They are notorious for not answering support emails/tickets. The service is down or not working properly all the time. In that 6 months I was there, there was at least 2-3 months without proper service and when it was working, it wasn't accurate most of the time.

I will admit, their layout, etc., is very nice. But customer support and downtime/errors caused me to leave. I don't recommend it at all, I know a couple of people that still use it and the problems have not gotten any better from what I hear.

*edit*, by the way, I was using a premium account, not a free one. So all of this was going on while I was a paying customer. A couple of weeks after I cancelled my account they sent me an email wondering why I had left. I replied with much the same response as above and they offered me a free month to come back. lol. While it is a nice gesture, that doesn't make up for the few months I paid for an unreliable/non-working service.

patrich, I had the exact same experience with sescout. **** them. Logged in one day to find all of my tracking history/data gone (about 2 months worth of data) - great. They never fixed it and I ended up moving to a different provider.

Regarding hourly tracking - nonsense. You don't need it. If you're "pushing the boundaries" of the Google algo - check those keywords manually while the tests are running. Why on earth would you ever rely on a pretty inaccurate web based tracker for tests like that?

I just subscibed to Serpfox. Looks great so far. I even had 1 slight glitch and had a response and fix from the team in less then an hour. I'll keep people updated on how the service turns out.

Now I use Serpfox. In my opinion it's much better than SEscout.

I have been using sesscout for about a month and I have been very pleased with it. I think they have just done a pretty major overhaul of the site and got new severs. Rnaking check seems to be accurate and overall I have been pleased.

I have just done a free trial with authority labs they are more expensive but make claims to the most accurate

I also dont see through out the other services that they track other countries which is a big thing for me as I have a lot of UK clients.

Anyone know if fox supports that?

Fox website isnt the best for explaining what it does it says four hourly data but says daily information which is it?

I think ill run them both for a month on the same keywords should be interesting im focused on making sure I get the most accurate results so seems its best to do a test fox vs authority labs

SeScout has terrible problems with reliability. They even forgot to renew their domain name at one point (so everyone who went to SeScout.com got a parked page).

If you are looking at SerpFox I would also take a look at MicrositeMasters. MicrositeMasters is priced better than SerpFox and has more features if I recall correctly.

I'd be interested in seeing which is most reliable out of all three of those providers (AuthorityLabs, MicrositeMasters, and SerpFox).

Sescout is by far the worst service I have ever experienced on or off the Internet.

@ericnelsonator - It just depends on your method of tracking rank. If you're scraping Google, there's only so far you'll be able to scale your business. You're dependent on Google not blocking your clients from checking their rank.

As other says, sescout customer service is definitely one of the worst.
Not yet their system having tons of bug which is not worth the money.

It's just not worth it, I'm switching to serpbuddy anyway.

Not recommended.
Customer service none existing.
Unreliable both in terms of result and up time/service. Sometime they disable major functions for long period of times.
They don't seem to give a **** and could disappear along with your data and history any day.

^^Microsite Masters have more features than Serpfox, but Serpfox update their data more frequently and track deeper. Similar pricing.

You know, there are one off payment automatic rank tracking solutions out there All you need is a wordpress install. Just thought I'd offer one more solution. Fairly good non-biased reviews as well (toot toot horn!)

http://www.warriorforum.com/warrior-...nter-more.html

^^ none of those can be scaled accurately. If you're serious about tracking (or need it for clients, etc) and don't want to spend your valuable time managing things by hand - you need a SaaS solution. They're extremely cheap these days and offer amazing features with minimal effort required from the user.

Check out SerpBook.com for an accurate rank tracker

Tried it once and it took hours to load my rankings. I've been using CuteRank lately and very happy with it. It's free for one domain and $59 one time for unlimited use.

sescout customer service is definitely one of the worst.

It's a total scam. The guy who runs this never gave me a refund, never replied to any support requests. In short, he's total scum. People have left SEScout on mass, and there's dozen's of others who have voiced how much they hate this wanker on other forums. Nothing but a scamming lair who's cheating people of $$$ by not delivering a product as advertised and not responding to requests for support or refunds.

Man oh man, on man. I feel stupid. I thought I found a pretty good free tool w/SEScout. But to hear you guys tell it, maybe not.

Anyone have anything good to say about it since then?

I haven't had any problems with it, I use the free plan though.

EDIT: It also seems to me that since they're seemingly doing more, real-time, 24/7 tracking, than the others, it's a more difficult task and thus perhaps more problems.

No?

*shrugs*

Go with Positionly. The prices are similar the the interface is comparable...the biggest difference is the EXCELLENT CUSTOMER SERVICE provided by Positionly. SE Scout is a great design with piece of crap customer service and zero development.

RUN AWAY

I was with SEScout for over a year on the top $99.95 plan. Only because I couldn't find anything better. Lots of downtime and a few times had to scrap my data and start over. Basically it's not very good, but probably the best I could find at the time.

Anyway as soon as SECockpit announced their own rank tracker I jumped right in, only $30 p/m and does daily rank checks. Daily is all you really need.

Not sure if the price is $30 for everyone? I have the KW tool too which might make it cheaper for me.

Serpfox all the way.

I tried them all. None beats Serpfox. Support is fantastic as well.

Never tried them myself, but I heard they tend to be inaccurate, also definitely not the cheapest option.

Serpfox has been great but none of my rankings have updated in a day. Hope they don't go the way of Sescout!

SEscout is back!

New management team, completely revamped full-time support team as well as a totally new software platform.

We are looking to re-establish our brand and earn back the trust of the SEO community.

We know our predecessors really messed things up and the new team is looking to make things right again.

We know it will take some time to build the trust again.

Feel free to chime in, bash us, comment anything you feel like sharing - we are here to make things right.

I was a user of Sescout too, and was constantly really dissapointed about the service.. Bad support, inaccurate rankings, the service wasn't updating rankings regularly, etc..

I started using ranktrackr (RankTrackr - SEO Rank Tracker) some time ago and I must say that I'm really pleased with the service. Its pretty new and it already has a lot of features, great support, and great accuracy of rankings. Its a little bit more expensive, but definitely worth a try..