AdCenter account closed

by Hubbs
2 replies
  • SEO
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My AdCenter account was closed today. I had only just opened it and hadn't even started any campaigns yet.
None of the reasons they gave me in the email apply, except maybe one. I may have opened an account with them at sometime in the past, but if I did, I really don't remember doing so, and I wouldn't have had any campaigns in it. I talked a supervisor. He didn't have any specifics. When I asked if I could possibly open another account, he said he couldn't guarantee that opening another account would help. It may get closed down too.

I want to be able to use them. How can I work around this closure?
#account #adcenter #closed
  • Profile picture of the author wolfmmiii
    Without knowing what the problem is, it's hard to figure out to get around it or how to fix it.
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    • Profile picture of the author Hubbs
      Originally Posted by wolfmmiii View Post

      Without knowing what the problem is, it's hard to figure out to get around it or how to fix it.
      Agreed wolfmmiii! Here is the letter they sent me.
      Dear,
      Based on our investigation, your account will remain closed. Please understand that we treat unauthorized account access and billing as a very serious matter and that we reviewed your case thoroughly before reaching our conclusion. We keep security checks like these in place to protect our advertisers and our customers. For privacy and security reasons, we cannot provide details around your specific account closure, but the most common reasons we are forced to close Bing Search Advertising adCenter accounts include:

      The payment method on file was not authorized by the account owner (That's not the problem)
      The account was accessed without authorization (Nope, not it)
      The account is related to an account that was previously closed (Not even)
      The account was determined to be high risk to other customers or advertisers, as stated in our Editorial Guidlines (How?! I didn't even have a campaign going)


      While this list is representative, it does not include all possible scenarios and may result in recent charges being waived; there are other reasons that an account may be closed. As described in the adCenter terms and conditions, we do not need to state a specific reason for account closure.

      Sincerely,


      The Bing Search Advertising adCenter Team
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