Facebook have the worst support team ever
- SEO |
I have encountered a really unhappy experience with Facebook and Facebook Ads. So I would like to share it here others can avoid getting into such a situation with Facebook:
I ventured into a baking niche and wish to promote my gluten-free baking guide. So I setup a facebook page, with an opt-in form which requires name and email to get a free gluten-free baking report. If the person doesn't want the report, he/she can still 'like' my page and stay tuned for tips and updates etc.
To increase my page likes and opt-ins, I created Facebook Ads promoting my page with a content like this 'Love Gluten-Free Baking? Like Us & Join Our List To Get A Free Baking Report!'. Ad image is just a cupcake image. There's a privacy policy and indication that emails would be send to them occasionally.
So the ads were running fine for 3 days, all approved and I was glad to see people liking my page. A week ago, Facebook disapproved all my ads suddenly and began to auto-disapprove all my Ads within 5 seconds of creating/editing them.
Disapproval Emails states that:
The content of your ad violates our Ad Guidelines. Please ensure that the product being advertised relates to the product or service on the destination page, and that the ad does not make unrealistic claims (such as "Lose 15 pounds in 1 week!").
Additionally, if your ad leads to a destination URL that prompts users to the input personal data (such as a phone number, email address, etc.), please ensure that there is a privacy policy clearly available that guarantees the protection of such data.
I really do not see what's so unrealistic about my ad and I have all the privacy requirements on my landing page (opt-in form)
I was really frustrated and tried to contact Facebook via those contact forms they have on their support page. As expected, replies only came in at least 48-72 hours later with cut-and-paste support replies which did not solve my issue at all.
After a few more desperate support requests, I received another email from one of the Ad Team staff, stating that:
'Thanks for writing in to us. I took a look at your account and noticed that the content advertised by this ad is prohibited. We reserve the right to determine what advertising we accept, and we may choose to not accept ads containing or relating to certain products or services. We do not allow ads for this product and will not allow the creation of any further Facebook Ads for this product. We appreciate your cooperation with this policy.
This decision is final. Please consider this the end of our correspondence regarding this matter.
Thanks for your understanding'
I find this really ridiculous as Gluten-Free Baking is NOT:
- Adult Products
- Alcohol
- Dating
- Drugs and Tobacco
- Gambling and Lotteries
- Pharmaceuticals and Supplements
- Software
- Subscription Services (The guide I give away is FREE OF CHARGE)
- Unacceptable Business Model (How is the page an unacceptable business model?)
- Weapons and Explosives
The above are part of Facebook Ad Guidelines.
I have already spent money when the Ads were once approved and working. All of a sudden, the Ads are getting disapproved and thus I wasted all the money I invested in the Ads initially.
I find this really ridiculous and hope that I was the one who misread something and thus ended up in such a situation. Facebook did not state that they label 'baking' as prohibited. And I really don't see why it should.
It's really tiring to come up with a product, get everything up and running, try to market it but only to end up like this.
Anyone else experienced something like this before? Feeling really upset..
I ventured into a baking niche and wish to promote my gluten-free baking guide. So I setup a facebook page, with an opt-in form which requires name and email to get a free gluten-free baking report. If the person doesn't want the report, he/she can still 'like' my page and stay tuned for tips and updates etc.
To increase my page likes and opt-ins, I created Facebook Ads promoting my page with a content like this 'Love Gluten-Free Baking? Like Us & Join Our List To Get A Free Baking Report!'. Ad image is just a cupcake image. There's a privacy policy and indication that emails would be send to them occasionally.
So the ads were running fine for 3 days, all approved and I was glad to see people liking my page. A week ago, Facebook disapproved all my ads suddenly and began to auto-disapprove all my Ads within 5 seconds of creating/editing them.
Disapproval Emails states that:
The content of your ad violates our Ad Guidelines. Please ensure that the product being advertised relates to the product or service on the destination page, and that the ad does not make unrealistic claims (such as "Lose 15 pounds in 1 week!").
Additionally, if your ad leads to a destination URL that prompts users to the input personal data (such as a phone number, email address, etc.), please ensure that there is a privacy policy clearly available that guarantees the protection of such data.
I really do not see what's so unrealistic about my ad and I have all the privacy requirements on my landing page (opt-in form)
I was really frustrated and tried to contact Facebook via those contact forms they have on their support page. As expected, replies only came in at least 48-72 hours later with cut-and-paste support replies which did not solve my issue at all.
After a few more desperate support requests, I received another email from one of the Ad Team staff, stating that:
'Thanks for writing in to us. I took a look at your account and noticed that the content advertised by this ad is prohibited. We reserve the right to determine what advertising we accept, and we may choose to not accept ads containing or relating to certain products or services. We do not allow ads for this product and will not allow the creation of any further Facebook Ads for this product. We appreciate your cooperation with this policy.
This decision is final. Please consider this the end of our correspondence regarding this matter.
Thanks for your understanding'
I find this really ridiculous as Gluten-Free Baking is NOT:
- Adult Products
- Alcohol
- Dating
- Drugs and Tobacco
- Gambling and Lotteries
- Pharmaceuticals and Supplements
- Software
- Subscription Services (The guide I give away is FREE OF CHARGE)
- Unacceptable Business Model (How is the page an unacceptable business model?)
- Weapons and Explosives
The above are part of Facebook Ad Guidelines.
I have already spent money when the Ads were once approved and working. All of a sudden, the Ads are getting disapproved and thus I wasted all the money I invested in the Ads initially.
I find this really ridiculous and hope that I was the one who misread something and thus ended up in such a situation. Facebook did not state that they label 'baking' as prohibited. And I really don't see why it should.
It's really tiring to come up with a product, get everything up and running, try to market it but only to end up like this.
Anyone else experienced something like this before? Feeling really upset..
Don't be afraid to ask me any question about YOUR SEO issues right now! SEO is my First, Middle & Last Name.
Health and Fitness niche Affiliate Program | High CTR/EPC | Personal Account Manager 24/7 support https://influencer.bulksupplements.com
Don't be afraid to ask me any question about YOUR SEO issues right now! SEO is my First, Middle & Last Name.
ALL-IN-ONE SEO SOLUTION FOR YOUR BUSINESS
Canada's SEO, Pay-Per-Click, Internet Marketing Leader -->Trusted, Professional PPC, Toronto SEO Experts Optimization Media
Canada Mobile Payments & Dinero Payments America Payments can ASSIST your company with eCommerce & High Risk Merchant Account needs. Intercontinental Mining World Oil Traders toronto truck corner cap repair