My SEO Company Want To Charge To remove Their Own Spammy Links?

33 replies
  • SEO
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Hi there,

I have an ecommerce website and have had an SEO company working on content and links for me.

I think I have been hit by a penguin update though this effected me in July. My rankings for my main keywords have fallen from page 2 to page 8 on google also my page rank went from 3 to 2.

As well as directory submissions and article writing submissions they were providing PR1 and PR2 links for the last 4 months) these I can see are clearly from made up sites that are only created for outward bound links.

I have asked them to remove these links and told them that they dont comply with Googles Webmaster Guidelines and they have got back to me saying that;
  1. The links are acceptable
  2. They will not or are not doing the site any harm
  3. They will charge for removing
I cant believe that they expect me to pay for this as I made it clear from the start I didnt want links from fake sites. (Also when I check these sites and look to see when google last cashed them there is a 404 error) I am wondering if the reason penguin didnt effect me back in April was because the problem links came later??

Am I right in my thinking that these links do need removing to help my site recover? Also is it reasonable to expect the links - theres about 30 of them, to be removed without charge?

If anyone can offer me some guidance I would really appreciate your advice on how to move forward.

Thanks you!
#charge #company #links #remove #seo #spammy
  • Profile picture of the author StevenWatanabe
    Just curious, did you get all this in a contract? If so, use it as leverage. If not, start getting high pr, relevant links posted to your website asap. Keep building links the correct way and you will rise in the ranks.
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    • Profile picture of the author clairek
      The contract showed the type of links but it didnt specify that the PR links would be from a specific type of site ie. real sites with real businesses there so to speak..
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  • Profile picture of the author Nicky Papers
    If you are requesting an SEO company to remove links you should expect to pay for it. If you request any company to render a service that you're requesting you should expect to pay for it.

    In most cases, the process of removing links takes the same amount of time (often much longer!) as posting links.

    Is this a real SEO company or the "service provider" type? Also, how much did you pay?
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  • Profile picture of the author jfambrini
    Ethically they should remove them but legally you have no recourse but to pay them to remove these links or better yet dump them. Get an ethical SEO agency through word of mouth and they will take care of everything.

    Steve has a good suggestion, if you have enough high authority links they will eventually overwhelm any bad links. Keep on trucking.
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    • Profile picture of the author clairek
      Originally Posted by jfambrini View Post

      Ethically they should remove them but legally you have no recourse but to pay them to remove these links or better yet dump them. Get an ethical SEO agency through word of mouth and they will take care of everything.

      Steve has a good suggestion, if you have enough high authority links they will eventually overwhelm any bad links. Keep on trucking.
      Thanks for replying, I think your right just got to carry on and build good links that outshine the spam.

      The contract ends in a months time and I wont be renewing - just thinking that with any luck these sites will be taken down as they wont bother hosting them. Thanks again!!
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      • Profile picture of the author DABK
        If the sites are spammy, you can report them to Google: Reporting spam - Webmaster Tools Help

        Originally Posted by clairek View Post

        Thanks for replying, I think your right just got to carry on and build good links that outshine the spam.

        The contract ends in a months time and I wont be renewing - just thinking that with any luck these sites will be taken down as they wont bother hosting them. Thanks again!!
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  • Profile picture of the author nik0
    Banned
    If people want links removed I never make a problem out of it, sure we can not remove all the links but the links that are on my sites should not be a problem, I wouldn't even dare to charge for that. Sure links at my sites don't hurt , even if they are artificial so I think you freak out a little bit to much about that (unless it are blogroll links perhaps) but still if the client wants that I would not make an issue out of it. Removing 30 links is only a small effort and doesn't compare to what you already paid them as you don't pay for placing the links but you pay for having the links on their sites so it's a minimum cost of putting them there.
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    • Profile picture of the author yukon
      Banned
      Originally Posted by nik0 View Post

      If people want links removed I never make a problem out of it, sure we can not remove all the links but the links that are on my sites should not be a problem, I wouldn't even dare to charge for that.
      Really?

      If someone asked me to do detailed work for them, I would charge the same fee regardless what they wanted, as long as it's the same service type (in this case link building/removing).

      Why shouldn't OP have to pay a fee to remove the links? Does OP work for free (doubtful)?

      Maybe I should hire you If you work for free, sounds like a good deal, you do my work & I make a profit?
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      • Profile picture of the author nik0
        Banned
        Originally Posted by yukon View Post

        Really?

        If someone asked me to do detailed work for them, I would charge the same fee regardless what they wanted, as long as it's the same service type (in this case link building/removing).

        Why shouldn't OP have to pay a fee to remove the links? Does OP work for free (doubtful)?

        Maybe I should hire you If you work for free, sounds like a good deal, you do my work & I make a profit?
        Well if I remove your links you won't make a profit anymore or at least less

        Anyway, I think it's a bit of extra service, it's only a small effort, I ain't gonna nag about a few dollar.
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  • Profile picture of the author Samung19
    If it was me I would pay to get thse links removed and then stop using this company and put it down to bad experience. If your site has dropped because of bad links removal of these will be quicker and probably cheaper than learning and testing which links will work to raise up the rankings.
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  • Profile picture of the author MrDougJay
    I think it's just right that they will charge you because it will not be an easy job. But I also think that it's stupid because they're the one who created the links in the first place.
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    • Profile picture of the author clairek
      Originally Posted by MrDougJay View Post

      I think it's just right that they will charge you because it will not be an easy job. But I also think that it's stupid because they're the one who created the links in the first place.
      Thank you Mr Doug - Yes your right it wont be an easy job but after paying £1000pm for so called quality white hat you dont expect to have to pay when they get caught out spamming/damaging my site - you may even expect them to be a bit ashamed to be caught out but many seo companies out there pretend to be ethical and work to googles guidelines and simply dont.

      "Pay me to make good my bad work" screams to me this industry needs regulating.
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      • Profile picture of the author Mike Anthony
        Originally Posted by clairek View Post

        Thank you Mr Doug - Yes your right it wont be an easy job but after paying £1000pm for so called quality white hat you dont expect to have to pay when they get caught out spamming/damaging my site - you may even expect them to be a bit ashamed to be caught out but many seo companies out there pretend to be ethical and work to googles guidelines and simply dont.

        "Pay me to make good my bad work" screams to me this industry needs regulating.
        Clairek my apologies. I missed this post where you specified payment. Based on my post above then yes you have very good reason to be upset. if you paid 1,0000 GBP then I would take a good look at how much the sites are hurting you and if not much then dump them not pay them again.

        However I will warn you - there are not that many people or companies out there that truly understand white hat link building. For example most people here would think $1,000 is a lot of money for SEO but in white hat link building there is alot of work contacting webmasters, negotiating, creating link bait campaigns and yes to be real world very often paying for links (which wouldn't be considered white hat by Google but is very prevalent in high level SEO).
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        • Profile picture of the author clairek
          Thanks for the replies - I really appreciate people taking the time to do that.

          Originally Posted by Mike Anthony View Post

          Clairek my apologies. I missed this post where you specified payment. Based on my post above then yes you have very good reason to be upset. if you paid 1,0000 GBP then I would take a good look at how much the sites are hurting you and if not much then dump them not pay them again.

          However I will warn you - there are not that many people or companies out there that truly understand white hat link building. For example most people here would think $1,000 is a lot of money for SEO but in white hat link building there is alot of work contacting webmasters, negotiating, creating link bait campaigns and yes to be real world very often paying for links (which wouldn't be considered white hat by Google but is very prevalent in high level SEO).
          You are right there arent many companies that really do white hat, the company i used appear on page one in the UK for seo and when I spoke to them and checked reviews they seemed to be okay, saying that the reviews showing lately are coming back with people talking about court cases so obviously something is going wrong.

          Im going to do the work myself now im not expert but I cant do much worse than what's already been done. You mentioned link buying and im not against that if they are real companies - I have been looking at TLA brokers but im not sure which type of ad to go for, I know I need a mix but after reading up on them I dont know weather to go for a few text link ads with PR 4 and 5 or not - some people say text link ads dont work anymore?? I would really appreciate your feedback on this point..thanks

          MatthewWoodward - thanks for the advice - this may be worth dropping into the conversation with them thanks!

          YUKOn - Yes I really must be stupid!!
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          • Profile picture of the author yukon
            Banned
            Originally Posted by clairek View Post

            YUKOn - Yes I really must be stupid!!
            Would it be better If I sugar coat it & say you didn't do anything wrong? :rolleyes:

            You caused your own problem by dropping $1,500 in crappy links directly on your site. Now you expect the link builder to manually go back & remove the links for free. I doubt you paid for link removal, only link building.

            Anyone above that says they would do manual link removal for free isn't being realistic, nobody would spend all that time removing $1,500 worth of links for free. The one's saying they would do it for free are looking to make a sale from you since you now need new links & have said you already spent $1,500 (read between the lines).

            My comments above were intended to be constructive critism, feel free to take it any way you like.
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            • Profile picture of the author nik0
              Banned
              Originally Posted by yukon View Post

              The one's saying they would do it for free are looking to make a sale from you since you now need new links & have said you already spent $1,500 (read between the lines).
              Dude really?

              What a guy...

              I'm glad I made that comment before she mentioned how much she spend. Besides that, I don't even want clients that ask me to remove the links afterwards but if the situation happens that they ask me then I will remove the links that I placed. I've been in multiple cases already where clients asked me to change things and without a hassle I did. That's called "extra service" probably you have never heard of such thing.

              And why would we offer that extra service? First cause I think it's just reasonable if a client paid good money, secondly to avoid bad press, sometimes you're better of with a little extra cost instead of getting bad publicity.

              Besides that she mentioned in the OP that it's about 30 freaking links, what a f*cking worthless company must you be to charge money for that, especially when a client already spend 1000 pounds with them.
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              • Profile picture of the author paulgl
                A better idea would be to take that 1000 pounds and spend
                it on real links. Link removal is kind of silly, and I have
                no idea how people think links get removed. Just because?
                With a lick and a promise?

                The only thing google tells you is to counteract bad stuff
                with much more good stuff. If not, then google SERPS are
                nothing more than leapfrogging webmasters. Those who
                have the least worst links. Your competition could do
                the same thing. Hey, I'll pay 1000 pounds to put my
                competitor down!

                Look within, before you look outside.

                Paul
                Signature

                If you were disappointed in your results today, lower your standards tomorrow.

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              • Profile picture of the author yukon
                Banned
                Originally Posted by nik0 View Post

                Dude really?

                What a guy...

                I'm glad I made that comment before she mentioned how much she spend. Besides that, I don't even want clients that ask me to remove the links afterwards but if the situation happens that they ask me then I will remove the links that I placed. I've been in multiple cases already where clients asked me to change things and without a hassle I did. That's called "extra service" probably you have never heard of such thing.

                And why would we offer that extra service? First cause I think it's just reasonable if a client paid good money, secondly to avoid bad press, sometimes you're better of with a little extra cost instead of getting bad publicity.

                Besides that she mentioned in the OP that it's about 30 freaking links, what a f*cking worthless company must you be to charge money for that, especially when a client already spend 1000 pounds with them.

                Do you really believe a crappy linkbuilder cares about bad PR? Some of the jokers are probably running 10 different profiles/names, selling the same crap.

                You might remove links just to prove a point, but I doubt very much you'll remove links consistently for free. Good luck staying in business with that motto (We work for free).

                You really need me to explain why someone would offer that extra service, really, after reading this thread?
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                • Profile picture of the author nik0
                  Banned
                  Originally Posted by yukon View Post

                  Do you really believe a crappy linkbuilder cares about bad PR? Some of the jokers are probably running 10 different profiles/names, selling the same crap.

                  You might remove links just to prove a point, but I doubt very much you'll remove links consistently for free. Good luck staying in business with that motto (We work for free).

                  You really need me to explain why someone would offer that extra service, really, after reading this thread?
                  You know the thing is, I hardly get any requests to remove links, last week we did mess up twice cause a client gave another url at the latest moment and somehow my VA team got it to late or something so we had to adjust all of it. Sure my fault so not more then reasonable that I fix it.

                  Besides that I had one or two cases where someone asked me to change the anchor txt of certain links cause they tanked and thought it was cause of that. I didn't agree with that being the reason but well I just changed it anyway, even when the client told me before she placed her order that her site was tanked before.

                  Sure when this starts happening over and over again then I might change my point of view but it happens so seldom that I really can't be bothered about it.

                  Anyway after this thread I don't see the supplier remove the links but they should've done in the first place when the client asked, I know they hardly get these requests so they shouldn't ask money for it.
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  • Profile picture of the author Mike Anthony
    I'll give the unpopular but true answer -

    Depends on what you paid them. If you paid them peanuts (under $200-$300) then deep down you knew full well that they were not going to give you organic quality links and asking them to remove links is extra work you should pay for.

    PLUS to be honest from what you have written you don't have a leg to stand on. Article and directory sites are not fake sites so they did not violate your wishes and its not true that all article directory submissions and directories violate webmaster guidelines.

    Now if you paid for extra high quality and they gave you sub par links then I would be upset but if you didn't then essentially you are complaining that 199 per month car payment did not get you a Porsche and that was what you were expecting.
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  • Profile picture of the author MatthewWoodward
    There is a very easy solution to this problem.

    Tell them that if they don't remove them you will submit a webmaster reinclusin request with Googles and provide all of the links they have created which will expose thier own network of sites to be totally deindexed and expose all of their other clients who will also pick up penaltys.

    I bet they remove them pretttttyyyy quickly.

    If people want to play hard ball, play hard ball.
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  • Profile picture of the author GodMode52
    20-30 backlinks can't hurt you. So take it easy or just pay instead wasting precious time posting here etc. How much would they charge you for link removal? 5$?
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    Want Google Page ONE Rankings? [YES] [NO]

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  • Profile picture of the author yukon
    Banned
    I don't understand why someone would drop $1,500+ [USD] on an unproven link builder. Why would you do that, considering how drastic the quality is with link builders?

    Why not start out with a smaller link building campaign, maybe $50-$100 to test the link builders quality?

    I know it's too late now, just saying, in the future test the links before dropping bigger money on a full blown link campaign.
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  • Profile picture of the author sandiegolawyer
    I noticed that the spammy links are really hard to remove because getting in touch with the webmaster of the website is tough.
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  • Profile picture of the author Stuart william
    If the company is not removing your links then you can hire someone to create high quality links. You can go with a citation and business review sites as these websites can helps a lot in ranking.
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  • Profile picture of the author WarGasm
    If they put up links you specifically requested them not to then they should remove them for free. Otherwise you should pay. Easy game.
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    • Profile picture of the author TurtleDive
      Originally Posted by WarGasm View Post

      If they put up links you specifically requested them not to then they should remove them for free. Otherwise you should pay. Easy game.
      I agree. Removing backlinks takes time. No reasonable company is going to go in and do that for free.
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  • Profile picture of the author jamaks
    Hi, I think the best step you could take now is to go round the various search engines and if you do not already have their webmaster account, then create one. Google and Bing certainly allow you to disavow links pointing to yourself and it is likely the other search engines are following suit. Disavowing the bad links now should hopefully refresh your rankings on the next update. Jim
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  • Profile picture of the author Adwebllc
    Where do you people find such idiots? We are always looking for SEO work which includes like building.
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