19 {{ upvoteCount | shortNum }}
19 {{ upvoteCount | shortNum }}

Adwords is charging me on paused campaign

by Mmfh
16 replies
  • SEO
    • |
I have had everything paused since the middle of March. For whatever reason I decided to go to adwords and I found that I owe $42 on a campaign that has been paused since the middle of March. The ad group instead of saying paused it says Eligible????

I tried to pause it again and it changed back to Eligible. I noticed that everything stopped on the 17th of March and than everything started again on April 1st. Is this some kind of April fools hacker joke?

The click prices and the number of clicks times the price do not add up to the total on the bill?? The whole thing just doesn't make sense.

What do you think?

Thanks very much,
Mmfh
#adwords #campaign #charging #paused
  • Profile picture of the author hernan10
    you are right. it just doesnt make sense. what you can do is contact adwords and tell them your problem.. the adwords team is quick with replie.
    {{ DiscussionBoard.errors[711865].message }}
  • Profile picture of the author dburk
    Hi Mmfh,

    The $42 balance was probably the amount that had not yet been billed at the time you paused your campaign. It should have been charged to your CC at the end of March. Since it still appears as a balance due, there must have been a problem billing your CC. You should look at the billing section of your account, you will find details of exactly when those charges were accrued.

    It's possible that the campaign status "Eligible" is related to the unpaid balance on your account, I've never seen that before.
    Signature

    * Get Results - Outsource Your PPC Management |
    *     Don Burk Advertising & Marketing - www.donburk.com

    {{ DiscussionBoard.errors[711899].message }}
    • Profile picture of the author Mmfh
      Adwords has a new look and feel with their new interface and its easy to see when the clicks happened and what and when the charges are going to be. All the charges I'm talking about happened in April. It started on April 1st. I just checked again and my add is still showing!

      Does anybody know the number for adwords so I can call them instead of doing email?

      Thanks,
      Mmfh
      {{ DiscussionBoard.errors[711926].message }}
      • Profile picture of the author askloz
        When you pause your campaigns, they are not paused straight away, it takes a few moments for them to stop across the entire network.
        Signature
        HEADS UP - EVEN NEWER -->> 27 Dollar FX Systems - Ultimate Golden Cross - FX Signal Book
        {{ DiscussionBoard.errors[711938].message }}
        • Profile picture of the author Mmfh
          I tried pausing the adds about an hours ago and thats when it said eligible. So an hour later and the adds are still showing for at least several of my keywords.

          I need to find the number so I can call them.

          Mmfh
          {{ DiscussionBoard.errors[711947].message }}
      • Profile picture of the author Misch.Chief
        I have it somewhere - bare with me...
        {{ DiscussionBoard.errors[711963].message }}
  • Profile picture of the author bobmcalister
    well...I did the same . paused the campaign but they continued to bill me ..said the 'ads' were all ready out there
    cost me 200 bux with not ONE click through
    also gmail has been hacked...or at least my account was , so better close all the ads until you are positive that the adwords hasnt been hacked also .
    www.easylifeing.com
    that was the sign file link in my email
    Signature

    free facebook ad trials . proof before payment

    {{ DiscussionBoard.errors[711920].message }}
  • Profile picture of the author st0rm
    YEah i read that too, it can take some time for the Ad to stop, bummer about not getting clicks on em though..
    {{ DiscussionBoard.errors[711955].message }}
  • Profile picture of the author Misch.Chief
    0845 358 0038!!!
    {{ DiscussionBoard.errors[711994].message }}
    • Profile picture of the author Mmfh
      Originally Posted by Misch.Chief View Post

      0845 358 0038!!!
      I Thank you very much for the number but you have an extra digit. Maybe because you are in the UK? Can I drop the"0" in the front and use it in the US?

      I'll give it a try.
      Thanks very much!

      Mmfh
      {{ DiscussionBoard.errors[712019].message }}
      • Profile picture of the author Mmfh
        Actually I finally found it. They really don't encourage you to call them do they!

        If anybody would like to know in the US its 866-2google

        Thanks everyone!

        Mmfh
        {{ DiscussionBoard.errors[712030].message }}
      • Profile picture of the author Hackbridge
        For the record, can you still put +44 before an 0845 number?

        Originally Posted by Mmfh View Post

        I Thank you very much for the number but you have an extra digit. Maybe because you are in the UK? Can I drop the"0" in the front and use it in the US?

        I'll give it a try.
        Thanks very much!

        Mmfh
        Signature
        Looking For Top Amazon Keywords? Look no further NO CHARGE ;-)
        {{ DiscussionBoard.errors[712729].message }}
  • Profile picture of the author Misch.Chief
    That took me so long to find! They don't include it on their emails anymore, but I tried it and it still works - they are pretty good on the phone provided your talking about AdWords and not organic! They are fairly reasonable with refunds, but don't expect much of an apology...
    {{ DiscussionBoard.errors[711998].message }}
  • Profile picture of the author carlcholette
    That's very strange. It never happen to me and I have like 20 pause campaign for at least 1 year. I would contact google and get them to explain me why they charging me for campaign that are paused.
    {{ DiscussionBoard.errors[713693].message }}

Trending Topics