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Bad Bing experience

by operationbob
3 replies
  • SEO
    • |
When I try to login to my Bing Ads account today nothing happens. No error message, no "wrong password"... the page just refreshes without any explanation. So I contacted the friendly folks at Bing Ads support. Ugh!

After providing my name, e-mail address (twice), phone number, and login, I had to do a phone verification where I had to provide the answer to my secret question. Then they wanted my URL, what I planned to promote, the last 4 of my card (twice), and my full address so they could forward my "concern" to a specialist.

Although I kept telling them that ALL of this information was inside my account and seemed completely irrelevant to a login problem, they insisted that they could not investigate the problem without it.

We shall see if they can figure out the problem or if they call and request a blood sample and my college transcripts.
#bad #bing #experience
  • Profile picture of the author PerformanceMan
    What kind of offer were you linking to?
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    • Profile picture of the author operationbob
      Just a garden-variety review site. And if they don't like it, that's fine, kill the campaign... but that shouldn't stop me from logging in at all - and if it does, I'd expect a message indicating there was a problem AND I'd expect the support folks to be able to tell me that without requiring every detail that they already have access too.

      Just one of those days I guess. Thanks for listening to my rant.
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      • Profile picture of the author PerformanceMan
        Originally Posted by operationbob View Post

        Just a garden-variety review site. And if they don't like it, that's fine, kill the campaign... but that shouldn't stop me from logging in at all - and if it does, I'd expect a message indicating there was a problem AND I'd expect the support folks to be able to tell me that without requiring every detail that they already have access too.

        Just one of those days I guess. Thanks for listening to my rant.
        It sounds a little 'Big Brother' to me. Let us know how it turns out. I'm getting tired of these companies taking our cash and acting like they're our dads
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