And they gave me 2 options, either to upgrade to a dedicated server or optimize the database.
Then I tried to check my sites but all of them were down (now it's the 3rd day that they are down)
After that, I tried to see what I can do with this optimization they said but I have no access to my databases
I tried to contact them via their chat help (cause they didn't reply to my emails) and they asked me to give them my ip to give access only to this ip, I gave it and after 2+ days they still haven't even done that.
Now I want to move my sites to another (hopefully trustworthy hosting) but I cannot cause I still don't have access to my database and they are not replying to emails
What can I do and where can I report them?
Thanks for the help!