Facebook Ad REJECTED because of OPT-IN?

Mark Kaye · 02-22-2013, 04:23 AM

Hi Warriors,

I just started using FACEBOOK ads to advertise my Publicity Program Free Publicity Star.

I posted several ads that lead to my homepage (Which does have a name and email capture) and just received word that they were not approved for the following reason:

If your ad leads to a destination URL that prompts users to input personal data (such as a phone number, email address, etc.), please ensure that there is a full privacy policy clearly available that guarantees the protection of such data.

Which is weird because:

1) A TON of websites have email forms.
2) I have other ads on Facebook that WERE approved which also offer FREE gifts with Opt-IN.

Anyone have any insight into why this happens or how-to get around it?

Thanks!

PerformanceMan · 02-22-2013, 04:30 AM

Like it says you need a Privacy Policy.

IMPromocoder · 02-22-2013, 05:04 AM

Create a privacy policy page ( lots of free tools online , I used generateprivacypolicy.com) , seems like that would solve the issue. Other than that, it's always possible to re-submit a rejected ad, you could fall on a more forgiving person.

Mark Kaye · 02-22-2013, 05:13 AM

Quote:

Originally Posted by IMPromocoder

Create a privacy policy page ( lots of free tools online , I used generateprivacypolicy.com) , seems like that would solve the issue. Other than that, it's always possible to re-submit a rejected ad, you could fall on a more forgiving person.

Okay I created and added a Privacy Policy! (Thanks!)

But now it's not letting me resubmit...do I have to recreate the entire ad?

PerformanceMan · 02-22-2013, 05:14 AM

Quote:

Originally Posted by Mark Kaye

Okay I created and added a Privacy Policy! (Thanks!)

But now it's not letting me resubmit...do I have to recreate the entire ad?

Yes, recreate it and submit it again.

jamescanz · 02-22-2013, 06:03 AM

Facebook has also really cracked down on what they accept. I have had this happen to my multiple times where I changed it (did what they said) and they still reject it.

I recommend just making a few ads so you don't have to worry about editing one, and re-submitting it multiple times until they approve it.

24hours · 02-22-2013, 06:18 AM

I thought I read on these forums that FB is not allowing affiliate sites/links/ads at all.

salegurus · 02-22-2013, 06:48 AM

Hey Mark
The best place to look is here: Social Media Marketing Forum

Abhik · 02-22-2013, 06:58 AM

A privacy policy? Like "We respect you privacy, we'll never sell or rent you email and blah blah blah?

Mark72 · 02-22-2013, 07:06 AM

It seems to be a bit random.

Sometimes they get accepted, sometimes they don't.

Have you tried waiting a week and trying again? I did this and got my ad through.

It must be down to the individual reviewing the ad on that particular day.

WillR · 02-22-2013, 07:16 AM

From what you wrote in your original post, your ad was not rejected because it had an optin, your ad was rejected because you had an optin and did not include a privacy policy.

All your webpages should have legal documents linked to down the bottom. Privacy Policy, Terms of Use, and Contact Us page at the bare minimum. Earnings disclaimer as well if you are selling make money online type products.

This is something you should get into the habit of doing with all of your pages whether you are posting them on Facebook or not. You will find most of the big advertising platforms will expect this of you.

If you are collecting people's details you should always have a privacy policy. It is there to protect you just as much as your visitors.

Mark Kaye · 02-23-2013, 06:11 AM

Quote:

Originally Posted by WillR

From what you wrote in your original post, your ad was not rejected because it had an optin, your ad was rejected because you had an optin and did not include a privacy policy.

All your webpages should have legal documents linked to down the bottom. Privacy Policy, Terms of Use, and Contact Us page at the bare minimum. Earnings disclaimer as well if you are selling make money online type products.

This is something you should get into the habit of doing with all of your pages whether you are posting them on Facebook or not. You will find most of the big advertising platforms will expect this of you.

If you are collecting people's details you should always have a privacy policy. It is there to protect you just as much as your visitors.

Okay, so I have a privacy policy and I have resubmitted but I keep getting rejected for the exact same reason. Not sure what else I can do.

I submitted a question via support but haven;t heard anything back yet.

By the way it's not an affiliate program...it's my very own product.

Not sure what to do next.

CageyVet · 02-23-2013, 08:12 AM

Ummm, I went to your webpage and you have a privacy policy link at the bottom that leads to http://www.freepublicitystar.com/disclaimers/4919 but that is not a valid page and the link does not take you there...

that could be your issue now....

Best thing for any website where you are wanting to use paid advertising is to have the normal business pages associated. Privacy policy, disclaimer, terms of use etc etc....

Jamie Gould · 02-23-2013, 08:34 AM

Quote:

Originally Posted by PerformanceMan

Like it says you need a Privacy Policy.

Taken more time to read this thread and write the OP than to actually read the email from Facebook with the answer in...

Jamie.

Mark Kaye · 02-23-2013, 09:54 AM

Quote:

Originally Posted by CageyVet

Ummm, I went to your webpage and you have a privacy policy link at the bottom that leads to http://www.freepublicitystar.com/disclaimers/4919 but that is not a valid page and the link does not take you there...

that could be your issue now....

Best thing for any website where you are wanting to use paid advertising is to have the normal business pages associated. Privacy policy, disclaimer, terms of use etc etc....

Thanks. I think I fixed that. Mind taking another look?

CageyVet · 02-23-2013, 09:46 PM

Yes it is fixed now. I would recommend having a hyperlink back tot he homepage that is clickable on that privacy page. Some advertisers have an issue with a privacy page that does not have a working link back to the site because there is no ability for the end visitor to easily correlate the privacy page and the content that you are talking about in terms of that privacy. Just turn the link in the contact us area into a working link should be fine.

02-22-2013, 04:23 AM	#1
Mark Kaye HyperActive Warrior War Room Member Join Date: Dec 2008 Location: Jacksonville, FL Posts: 351 Thanks: 90 Thanked 93 Times in 45 Posts Social Networking	Facebook Ad REJECTED because of OPT-IN? Hi Warriors, I just started using FACEBOOK ads to advertise my Publicity Program Free Publicity Star. I posted several ads that lead to my homepage (Which does have a name and email capture) and just received word that they were not approved for the following reason: If your ad leads to a destination URL that prompts users to input personal data (such as a phone number, email address, etc.), please ensure that there is a full privacy policy clearly available that guarantees the protection of such data. Which is weird because: 1) A TON of websites have email forms. 2) I have other ads on Facebook that WERE approved which also offer FREE gifts with Opt-IN. Anyone have any insight into why this happens or how-to get around it? Thanks!
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02-22-2013, 04:30 AM	#2
PerformanceMan Barry Rutherford Join Date: Sep 2012 Location: Ohio Posts: 1,421 Thanks: 96 Thanked 293 Times in 220 Posts	Re: Facebook Ad REJECTED because of OPT-IN? Like it says you need a Privacy Policy.
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02-22-2013, 05:04 AM	#3
IMPromocoder HyperActive Warrior Registered Member War Room Member Join Date: Nov 2012 Posts: 187 Thanks: 11 Thanked 29 Times in 26 Posts Social Networking	Re: Facebook Ad REJECTED because of OPT-IN? Create a privacy policy page ( lots of free tools online , I used generateprivacypolicy.com) , seems like that would solve the issue. Other than that, it's always possible to re-submit a rejected ad, you could fall on a more forgiving person.
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02-22-2013, 06:03 AM	#6
jamescanz RidTheDayJob.com War Room Member Join Date: Aug 2012 Location: Connecticut Posts: 422 Blog Entries: 35 Thanks: 54 Thanked 112 Times in 85 Posts	Re: Facebook Ad REJECTED because of OPT-IN? Facebook has also really cracked down on what they accept. I have had this happen to my multiple times where I changed it (did what they said) and they still reject it. I recommend just making a few ads so you don't have to worry about editing one, and re-submitting it multiple times until they approve it.
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02-22-2013, 06:18 AM	#7
24hours Active Warrior Registered Member Join Date: Feb 2013 Location: Upstate NY Posts: 67 Thanks: 16 Thanked 11 Times in 10 Posts	Re: Facebook Ad REJECTED because of OPT-IN? I thought I read on these forums that FB is not allowing affiliate sites/links/ads at all.

02-22-2013, 06:48 AM	#8
salegurus VENI-VIDI-VICI War Room Member Join Date: Sep 2009 Location: Houston Posts: 1,936 Thanks: 346 Thanked 634 Times in 448 Posts Social Networking	Re: Facebook Ad REJECTED because of OPT-IN? Hey Mark The best place to look is here: Social Media Marketing Forum
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02-22-2013, 06:58 AM	#9
Abhik ..:: The ONE ::.. War Room Member Join Date: Jul 2010 Location: India Posts: 133 Thanks: 21 Thanked 12 Times in 12 Posts Social Networking Contact Info	Re: Facebook Ad REJECTED because of OPT-IN? A privacy policy? Like "We respect you privacy, we'll never sell or rent you email and blah blah blah?
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02-22-2013, 07:06 AM	#10
Mark72 HyperActive Warrior War Room Member Join Date: Jun 2011 Location: UK Posts: 345 Thanks: 3 Thanked 50 Times in 46 Posts	Re: Facebook Ad REJECTED because of OPT-IN? It seems to be a bit random. Sometimes they get accepted, sometimes they don't. Have you tried waiting a week and trying again? I did this and got my ad through. It must be down to the individual reviewing the ad on that particular day.
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02-22-2013, 07:16 AM	#11
WillR WarriorWill.com War Room Member Join Date: Jun 2010 Location: Australia Posts: 9,667 Thanks: 1,848 Thanked 6,354 Times in 3,116 Posts Social Networking	Re: Facebook Ad REJECTED because of OPT-IN? From what you wrote in your original post, your ad was not rejected because it had an optin, your ad was rejected because you had an optin and did not include a privacy policy. All your webpages should have legal documents linked to down the bottom. Privacy Policy, Terms of Use, and Contact Us page at the bare minimum. Earnings disclaimer as well if you are selling make money online type products. This is something you should get into the habit of doing with all of your pages whether you are posting them on Facebook or not. You will find most of the big advertising platforms will expect this of you. If you are collecting people's details you should always have a privacy policy. It is there to protect you just as much as your visitors.
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02-23-2013, 08:12 AM	#13
CageyVet Interverse War Room Member Join Date: May 2011 Location: Calgary Posts: 76 Thanks: 0 Thanked 29 Times in 14 Posts Contact Info	Re: Facebook Ad REJECTED because of OPT-IN? Ummm, I went to your webpage and you have a privacy policy link at the bottom that leads to http://www.freepublicitystar.com/disclaimers/4919 but that is not a valid page and the link does not take you there... that could be your issue now.... Best thing for any website where you are wanting to use paid advertising is to have the normal business pages associated. Privacy policy, disclaimer, terms of use etc etc....
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02-23-2013, 09:46 PM	#16
CageyVet Interverse War Room Member Join Date: May 2011 Location: Calgary Posts: 76 Thanks: 0 Thanked 29 Times in 14 Posts Contact Info	Re: Facebook Ad REJECTED because of OPT-IN? Yes it is fixed now. I would recommend having a hyperlink back tot he homepage that is clickable on that privacy page. Some advertisers have an issue with a privacy page that does not have a working link back to the site because there is no ability for the end visitor to easily correlate the privacy page and the content that you are talking about in terms of that privacy. Just turn the link in the contact us area into a working link should be fine.
	Online Presence Management