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HELP! FB ads active, but just stopped running. all at once.

by username563
5 replies
I had about 9 ads running. The same exact ads I have been running for the last 4 months. I create new ones and run them for up to a week at a time. I just feel like it works better for some reasonn. So the ads were running properly all day yetserday, in fact we had one of our best days yesterday. Then about 11pm last night.... they just stopped. I came in this morning to thee ads just sitting there ie.. 0.00 spent of 40.00. I waited a while then turned them off, created new ads (same as others) and it's been 5 hours and they haven't moved. here are the details.

- I have no spending limit
- All accounts are set to auto bid
- set to optimize for clicks
- click through's on most ads over 2%
- No notices from fb
- never violated rules or had any complaints

I searched their help forum and found many people with the same/similiar issue...but no one ever got a solution.

My business rely's on these ads heavily. any help would be GREATLY aprreciated!!!
#active #ads #running #stopped
  • Profile picture of the author Michael Shook
    Maybe you could write to the support desk there, they could probably help you.
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    • Profile picture of the author username563
      Originally Posted by Michael Shook View Post

      Maybe you could write to the support desk there, they could probably help you.
      that was the first thing I tried.
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      • Profile picture of the author Michael Shook
        Did they refuse to help you? I have only ever written one time, and their advice was good and it worked, so that solution worked for me.
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        • Profile picture of the author username563
          Originally Posted by Michael Shook View Post

          Did they refuse to help you? I have only ever written one time, and there advice was good and it worked, so that solution worked for me.
          they have ignored me. fb support is horrible. Especially for anything time sensitive.
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  • Profile picture of the author joelraitt
    Your account may have been flagged and is waiting for manual review. Or, FB system is very complex, might just be a mistake. Keep trying to clone them in new campaigns and stuff.

    Cheers
    Signature

    Work smart, work hard, never give up. Learn with me here: http://www.joelraitt.com

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