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Advice Please !!!

by KingBeven
9 replies
Hi,

Please can someone tell me why I do not see the Audience Insights Button inside my Facebook Ads Managers account?

It is a new account and have only uploaded a custom audience and I did attempt to run one ad for a Click Bank product. That ad was turned down as it conflicted with FB TOS but I deleted that ad and have been spending the last 2 months trying to better understand the TOS and feel that I now know a bit more and have a better understanding.

But this has got me flabbergasted.
#advice
  • Profile picture of the author alxtatik
    As long as you're the manager for the Facebook page, you should always see your insights button.
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  • Profile picture of the author JSmith93
    Can you take a screenshot? There's no reason you shouldn't see your insights. Have you tried multiple browsers?
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    • Profile picture of the author KingBeven
      Originally Posted by JSmith93 View Post

      Can you take a screenshot? There's no reason you shouldn't see your insights. Have you tried multiple browsers?
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  • Profile picture of the author Michael Thorsett
    I sometimes have issues with Facebook and Javascript; closing that tab (or closing the browser) and reopening the page usually clears it up. You might try that if nothing else works.
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  • Profile picture of the author KingBeven
    Thank you everyone for replying to this thread, I was able to solve the issue.

    My brother advised me to change my language settings in FB and refresh my ads account, and whala like it has always been there.

    Thank you everyone again..
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  • Profile picture of the author Jamel Hassell
    Are you using A facebook pixel?
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    • Profile picture of the author KingBeven
      Originally Posted by Jamel Hassell View Post

      Are you using A facebook pixel?
      I haven't yet but I am implementing it on this first campaign of mine.
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  • Profile picture of the author Matt Feast
    Hi, I think it might be your browser google chrome, firefox, internet explorer. I had the same issue a few months ago. you might have to do some split testing. I hope this help.


    Regards Matt
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    Matt Feast
    Build a Home Business Online? Why Struggle!

    Guaranteed Commission anyone?
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    • Profile picture of the author KingBeven
      Originally Posted by Matt Feast View Post

      Hi, I think it might be your browser google chrome, firefox, internet explorer. I had the same issue a few months ago. you might have to do some split testing. I hope this help.


      Regards Matt
      I did mention in the comments above that the problem was my language settings, I had to change my English UK to US ...
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