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How Can I Contact Facebook Regarding Ad Payments?

by Trivum
4 replies
Anyone know how to talk to a HUMAN at Facebook regarding a credit card issue?

They've screwed up my credit card info, but now I can't find a way to talk to anyone.

I found a link that says "email us," but when I click on it, there's no way to email them. (See attachment. It's ridiculous.)

I found an old general info@facebook.com email address on another site, but it came back with a message that basically said, "We've given up being human. Try clicking around uselessly some more."
#contact #facebook #payments
  • Profile picture of the author Latoon Technologies
    They don't respond because they don't exist ... I'm beginning to believe that there are no humans left at Facebook, just transaction-processing software connected to a large computing Cloud in the ethernet. No one responds to our frustration because there's no one there - no "live human," anyway. Only platforms, aps, bits and bytes, which are not programmed to feel frustration or sense it in others. They don't hear or see us as humans expecting a response, just as a source of data to be categorized and stored. When we write these plaintive pleas for help and clear instruction, these machines don't sense our anger and frustration - they word-search our typed text for key words that trigger pre-programmed, impersonal (and usually inaccurate) responses. Isn't it amazing how digitalization continues to make 21st century communications so much more efficient and effective than back in the Stone Age when live humans answered phones and engaged in real, interactive conversations with their customers/clients?
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  • Profile picture of the author seven4
    I found I had the same problem, no matter what I tried I was always pushed back to square one every time and unable to actually speak to someone about my problem. No matter how much you search it seems that all humans are non-existent at Facebook. I do know there are some links and even phone numbers if you do a search. I hope that helps.
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  • Profile picture of the author io17773
    You can contact them as i have in the past and they will respond

    go here and fill out the details of your questions

    https://www.facebook.com/business/resources/

    Click on the Email us at the bottom of the screen
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    • Profile picture of the author Trivum
      Originally Posted by io17773 View Post

      You can contact them as i have in the past and they will respond

      go here and fill out the details of your questions

      https://www.facebook.com/business/resources/

      Click on the Email us at the bottom of the screen

      Thanks for that.
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