8 {{ upvoteCount | shortNum }}
8 {{ upvoteCount | shortNum }}

Angry Facebook Page Commenter

by nobluff
8 replies
If you have managed a page you have surely come across an angry commenter that is offended by your post. In my opinion an angry comment is still a positive as the commenters friends/fans will see the comment so its free exposure. Which leads me to my question!

As a page admin do you provoke (politely) the angry person in order to get more responses or do you attempt to diffuse the situation in order to calm the waters and keep everyone happy?
#angry #commenter #facebook #page
  • Profile picture of the author nwik
    You real can't avoid to read some very rude comments. But that's just how social media is working. Rude comments only make use more motivate to do our best in everything.
    Signature
    Need Content? $5 for 1000 words - 100% Original
    Highly Engaging / NOT your usual low-cost SEO keyword content
    Click Here for SOLID SEO Keyword Content
    {{ DiscussionBoard.errors[10637962].message }}
    • Profile picture of the author nwik
      I mean REALLY.....
      Signature
      Need Content? $5 for 1000 words - 100% Original
      Highly Engaging / NOT your usual low-cost SEO keyword content
      Click Here for SOLID SEO Keyword Content
      {{ DiscussionBoard.errors[10637963].message }}
    • Profile picture of the author nobluff
      Originally Posted by nwik View Post

      You real can't avoid to read some very rude comments. But that's just how social media is working. Rude comments only make use more motivate to do our best in everything.
      You totally missed the point of the OP, nevertheless thanks for your attempt.
      Signature

      Please read the forum rules.

      {{ DiscussionBoard.errors[10638031].message }}
  • Profile picture of the author angelap999
    I've had people that were offended on my page or had an issue and typically I private message them to diffuse the situation. I also reply to them on the thread stating, "I've sent you a private message."

    It's kind of like the teacher pulling the student out of class and speaking to him/her outside the hall. It's probably best not to feed the fire by provoking them on the thread. Your followers are watching how you handle business.
    Signature
    Winning Facebook (Free) Marketing Strategies
     http://goo.gl/VrfO1A
    {{ DiscussionBoard.errors[10639382].message }}
  • Profile picture of the author jipolis7
    I prefer to calm the commenter down by politely explaining my opinion and why I think things are like this. If the discussion continues, I reply until there's no reason to do so. Negative comments are indeed good for exposure and usually people who like your page jump in the discussion.
    Signature
    {{ DiscussionBoard.errors[10639745].message }}
  • Profile picture of the author PaulSch
    I have one page that deliberately sets out to provoke controversy and ............. people get really worked up and comment and reply to the comments by the bucketload.

    It certainly makes for a lot of action and it rarely leads to any personal attacks so I just let them run.
    Signature

    Get FREE Access To Over 180 Webmaster Training Videos here. Did I mention they are totally free?
    {{ DiscussionBoard.errors[10639766].message }}
    • Profile picture of the author nobluff
      Originally Posted by angelap999 View Post

      I've had people that were offended on my page or had an issue and typically I private message them to diffuse the situation. I also reply to them on the thread stating, "I've sent you a private message."

      It's kind of like the teacher pulling the student out of class and speaking to him/her outside the hall. It's probably best not to feed the fire by provoking them on the thread. Your followers are watching how you handle business.
      Originally Posted by jipolis7 View Post

      I prefer to calm the commenter down by politely explaining my opinion and why I think things are like this. If the discussion continues, I reply until there's no reason to do so. Negative comments are indeed good for exposure and usually people who like your page jump in the discussion.
      Interesting, however would thinks this is way too time consuming on very large pages.

      Originally Posted by PaulSch View Post

      I have one page that deliberately sets out to provoke controversy and ............. people get really worked up and comment and reply to the comments by the bucketload.

      It certainly makes for a lot of action and it rarely leads to any personal attacks so I just let them run.
      This is probably more along the lines that I am looking for, just wondering if it works against your with page liking and disliking, which is sort of what I am concerned about.
      Signature

      Please read the forum rules.

      {{ DiscussionBoard.errors[10650761].message }}
  • Profile picture of the author abdullah osama
    pm them

    then tell them to stop please politely

    if not report then as spam
    {{ DiscussionBoard.errors[10640536].message }}

Trending Topics