Need some help with Facebook issues

2 replies
So i've hit a wall and here's my recent dilemma;

About two weeks ago the social proof on my ads started to go invisible.
I can see in my ad reports the likes, comments, and shares, but on the actual ad itself there is nothing showing up.
I've sent multiple ad reports, I've tested new ads, ads without links, tried on my personal account, created a second ad account under my business account- All give same results.

I've also cleared my cache, ran multiple scans on my computer, and asked about 4 other people to view my ad. They cannot see the social proof either.

The second issue that makes this so much worse; is that the contact options for support on the FB business page have been missing for me recently. So I've had no way to contact facebook directly.

I've had someone get on chat to get me in contact with someone. I spoke to a woman and did a screen sharing session. She said she would "send my issues up and keep me updated". I've e-mailed her multiple times and have not heard one thing back. This was a week and a half ago.

So, are there any suggestions as to how I can resolve either of these issues??

I understand that there are other advertising platforms but we all know facebook is a valuable platform to have, even though there comes a time when you find out that facebook is a jerk.

I started my journey a year ago, right here on WF and thought you guys may be able to help me out.
#facebook #issues
  • Profile picture of the author uce
    Hi QTeeKitty, have you thought about starting a new FB account? Just create a new email address and sign up with that one and you can do your ads again. And maybe the issues with your current account are just a glitch and it will resolve itself and if not, at least you have a new account. All my posts did disappear once for a couple of days and I have no idea what happened, but then they came back. It is still a mystery to me. Christina
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    • Profile picture of the author QTeeKitty
      Christina, that may work, I will have to try that. Thank you!
      I actually have a second account that I never really used.

      I've heard from others about the missing posts, except theirs never came back! lol
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