Does Twitter Ever Unsuspend an Account?

by roley 34 replies
We got our account suspended and it doesn't appear they reply to any tickets or anything?

And I've heard that if you start another twitter account they just will suspend that to ( not that we have. We only have 1 )

So what is the deal, have you got yours unsuspended? how did you do it?
#social media #account #twitter #unsuspend
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  • Profile picture of the author roneidaselva
    twitter is suspending account hearing for the first time
  • Profile picture of the author The DNA Life
    yes they will unsuspend you. First you need to file a report saying you arent using anything automated. Then they will send you an automated email...Respond to that email saying the same thing, that you weren't using anything automated and you are using twitter manually. Usually takes a day or two for them to respond but they will follow up saying they will unsuspend your account within 24 hours.
  • Profile picture of the author roley
    Good to hear. I hope i hear back as we spent a lot of time building a following and to have it all disappears overnight was horrifying
  • Profile picture of the author affilorama-portal
    Yes twitter suspends accounts, especially if you are using automated tools and if your account has suspicious activities.
    • Profile picture of the author roley
      Originally Posted by affilorama-portal View Post

      Yes twitter suspends accounts, especially if you are using automated tools and if your account has suspicious activities.
      But you can get it back right?
  • Profile picture of the author hirechrisgunn
    Yeah my account got suspended yesterday or the day before sometime. I got on, had 0 followers, 0 following, and nothing had shifted with my account posting wise. I was really confused. I filed a report. They emailed and said if I didn't break the rules to respond to the email that I received. It's been about 30 hours at this point. I think it said like 3-4 days turnaround time. We'll see...
    • Profile picture of the author roley
      Originally Posted by hirechrisgunn View Post

      Yeah my account got suspended yesterday or the day before sometime. I got on, had 0 followers, 0 following, and nothing had shifted with my account posting wise. I was really confused. I filed a report. They emailed and said if I didn't break the rules to respond to the email that I received. It's been about 30 hours at this point. I think it said like 3-4 days turnaround time. We'll see...


      Same happened with me. I can still see all my followers updates but it says 0 and 0. I think they must have done another clean up this week as I think a number of folks have got hit this week.

      What annoys me is that we rarely ever post on twitter. And the whole bloody goal of the place is to share updates, follow people.

      If they dont want people following they should just remove the damn option.

      Meanwhile in the world people are starving, being killed etc etc and twitter has nothing better to do than suspend accounts. Annoying

      I've heard if you email them to much they put you to the bottom of the queue lol.

      Ive heard people get removed within 24hrs, others a week, others 2 weeks and some never.

      I wouldn't mind if it was just some crappy account but the name is tied to our website.
    • Profile picture of the author hirechrisgunn
      Originally Posted by hirechrisgunn View Post

      Yeah my account got suspended yesterday or the day before sometime. I got on, had 0 followers, 0 following, and nothing had shifted with my account posting wise. I was really confused. I filed a report. They emailed and said if I didn't break the rules to respond to the email that I received. It's been about 30 hours at this point. I think it said like 3-4 days turnaround time. We'll see...
      Update on this one: They upheld the 3-4 days turnaround time. I got most of my followers and followings back. It was interesting because I lost about 15 people from both my followers and followings. I know I didn't unfollow anybody in the process, so it was definitely a system thing.

      All-in-all, really annoying. I'm just glad I didn't have to start from ground zero all over again. I had put a lot of hours into organically building my followers.
  • Profile picture of the author mikelmraz
    Yes, they will unsuspend your account. Not really sure what their policy is now, in terms of following/unfollowing etc.
  • Profile picture of the author roley
    It's been 48 hours now since our account was suspended and still nothing.

    Originally when we first emailed them we got the usual automated reply that everyone gets. i.e reply back to this email. We did that but nothing since.

    Pisses me off. Like if anyone they should go after its celebrities not the little guy
  • Profile picture of the author RobHardie
    I had my account suspended 2 days ago. I appealed and just had what amounts to an apology from them and they are reinstating it. While suspended my account showed 0 followers and following. However, now back up to where it was pre-suspension.
    Signature

    Why was your signature file linking to a domain owned by someone else?

    • Profile picture of the author roley
      Originally Posted by RobHardie View Post

      I had my account suspended 2 days ago. I appealed and just had what amounts to an apology from them and they are reinstating it. While suspended my account showed 0 followers and following. However, now back up to where it was pre-suspension.
      Really because i had my account suspended 1 week, I appealed and still have not heard back from them
  • Profile picture of the author MelissaWood
    Mine got suspended on Tuesday and I just got it back today. I sent the help desk ticket Tuesday morning and followed up with the email... Waited 48 hours and emailed again. I finally got a reply and an apology. Apparently I was mistakenly included in a bulk purge.

    Now if you legitimately violate their terms, I'm not sure if you can get the suspension lifted. I think it depends on the offense.
  • Profile picture of the author CyberAlien
    They will eventually unsuspend it if you weren't breaking their rules, but don't expect a quick reply for a service you're using for completely free.

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