25 replies
One comment recently has been about the changes to the black toolbar at the top of the classic view. It is over-reactive because the linking was not done properly.

Also, not all sections were linked so to get to some of them you had to know to click on 'all forums' (once they added the link to that) and then find what you wanted.

The "top threads", in reality, are all those threads where newbies posted one liners to thread subjects that lent themselves to that sort of activity. We don't need a "new post" link - there's already one easily accessed that we USE.

Now the toolbar is changed - it's still over-reactive and linked to sections of the toolbar rather than to the WORDS - so anytime your cursor gets NEAR the toolbar the black screen takes over...

And many of the sections are no longer linked (such as suggestions, etc) - AND the first link is to the "feed". Sections are not placed well for easy access in the toolbar.

It's becoming increasingly clear that for some at FL the "feed view" is their "baby". Nothing else is relevant and the classic view continues to be degraded in favor of trying to make the "modern view" acceptable to members. The posts are low quality one liners with people posting one post after another after another (because of the feed view?) and the 'parent' link making it even worse.

The "tools" is nothing but a set of sales pages and trial periods....yet for that link - the 'engineers' knew how to do the link correctly. Why can't get they get the other links right?

The black toolbar is an example of fixing what wasn't broken - and the "tools" of perhaps monetizing a step too far.
#deaf #tone
  • Profile picture of the author DWolfe
    Originally Posted by Kay King View Post

    The black toolbar is an example of fixing what wasn't broken - and the "tools" of perhaps monetizing a step too far.
    Looks like it....

    This thread posted in the same section http://www.warriorforum.com/suggesti...rovements.html About letting us know in advance if changes are going to be made. Seems the problem has gone from bad to worst. Yet no notice of the change.

    Marks 5000 post thread he pointed out some good facts about discussion and one line post, multiples reasons why this forum lost a lot a members. Only thing they are more worried about is google rank and the feed. Then listen to a few of the people that gave the most to this forum. Sad

    Seems Tim and maybe others care but their hands are tied. Maybe consider the classic view to they make it non usable. People age going to have to figure if it is still worth coming here anymore ?
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  • Profile picture of the author Regional Warrior
    I just blocked it on my Adblocker works so far no more drop down
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  • Profile picture of the author timokeefe
    Hi all,

    This month and next month we'll be making a lot of small changes fairly quickly in order to clear up complaints that you guys have had with both views. We made the most recent changes to the nav so that we could eliminate a UI issue, where the straight line route for the cursor to get from the hover hitbox to some menu items would result in the menu closing (this still exists for the search icon btw, which is something we'll also fix sometime soon). There's likely to be one or two more iterations on the menu so that we can fix up some remaining issues.

    To address some of the other issues:
    • We decided not to include all forums in the main nav, as there's a few too many, and we can cover 90% of views with the forums we did include.
    • I assume that by over-reactive menus you mean that the hover hitbox is larger than the words? We're considering putting a brief (< 500ms) pause on the menu appearing so that it's less likely that you'd open them by accident. Having a hitbox larger than the word is fairly standard and helps some users who essentially have poor aim. Ebay and Amazon are both good examples where you have a larger hitbox and a slight timeout on the menu items.
    • The tools menu item has the same sized hitbox as the other menu items, it just highlights slightly differently.
    • I don't think we've made much secret of favouring the modern view, although to be clear I really do not want to degrade classic in any way.
    • Tools is essentially a place for us to add the daily deals that we already run. I personally found it a bit crazy that we would promote stuff through email and other means, but then not have a way to get to it on the main site.
    • I totally accept that we have not been as good at pre-announcing stuff as I'd said and hoped.
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    • Profile picture of the author David Beroff
      Originally Posted by timokeefe View Post

      I assume that by over-reactive menus you mean that the hover hitbox is larger than the words?
      I know one thing that definitely contributes to this feeling is that the entire screen turns dark gray if one's mouse accidentally touches the top black bar, (which is hard to avoid, seeing as it covers the entire top). Would you consider simply just dropping the menu down without obscuring the rest of the screen? I suspect that this would help reduce the sensation that some of us have. Thanks.
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    • Profile picture of the author dburk
      Hi timokeefe,

      Thanks for addressing users on these annoying issues.


      Originally Posted by timokeefe View Post

      To address some of the other issues:
      • I assume that by over-reactive menus you mean that the hover hitbox is larger than the words? We're considering putting a brief (< 500ms) pause on the menu appearing so that it's less likely that you'd open them by accident. Having a hitbox larger than the word is fairly standard and helps some users who essentially have poor aim. Ebay and Amazon are both good examples where you have a larger hitbox and a slight timeout on the menu items.
      I'm not sure that < 500ms pause will be quite enough, but every little bit helps.

      Originally Posted by timokeefe View Post

      • The tools menu item has the same sized hitbox as the other menu items, it just highlights slightly differently.
      It's not just the tools hitbox that is so disconcerting, it is the top bar fullscreen modal masking that literally makes the area users are aiming to move their mouse to completely blacked out. It is a bit like trying to walk through a brightly lit room, full of obstacles, while someone suddenly turns the lights out on you to trip you up. This is incredibly annoying at first, and completely maddening after the hundredth time.

      Originally Posted by timokeefe View Post

      [*]I don't think we've made much secret of favouring the modern view, although to be clear I really do not want to degrade classic in any way.
      While I can see how this would be favorable to admins that are performing admin tasks, this so called "modern view" is very user-unfriendly for members that are trying to participate in discussions.

      I think it is safe to say that the usefulness of the forum, as a discussion forum, is significantly degraded by discouraging new visitors, or frequent lurkers, to participate in discussions. The modern view is designed for skimming not participation, IMHO.

      By hiding the forum view (that you call "classic view") from visitors, and lurkers you are seriously degrading the fostering of new members that participate in discussions.

      This decision seems to be made by a HiPPO rather than a product of user testing or marketing. Have you measured the true cost of this fateful decision?

      Originally Posted by timokeefe View Post

      • I totally accept that we have not been as good at pre-announcing stuff as I'd said and hoped.
      I for one am not bothered by lack of advance notice. I also welcome change whenever it improves the experience, or has a business justification. I don't think those things annoy most of us. It is the breaking of usability that seems to take many, many months to be addressed that I think annoys most of us.

      That's just my opinion, lets here from others what they think.


      HTH,

      Don Burk
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  • Profile picture of the author Mark Singletary
    I think by overactive she means (and if she doesn't I do) that if you get anywhere close to the menu in your everyday use of the forum, that menu pops up.

    I use the forum almost entirely through New Posts. Before you moved the dropdowns to the left, I was going crazy just trying to see what was on the forum. Thanks for moving it - it makes it better for me.

    It also looks like you may have added space to the bottom of the black bar so the overreaction isn't so extreme. Maybe not but it seems a little bit better.

    I appreciate what you and the others are trying to do. Communication is one of the big keys to success in marriage, life, and the community. If there was more of it, there would be less complaining and leaving. I know, for example, that some users left mainly because they didn't feel heard which made the changes even harder to deal with.

    Mark
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  • Profile picture of the author Kay King
    Tim -

    If someone working for WF would try navigating the classic view - they would understand what the complaint is.

    Try it - see how many times a black box covers your whole screen....see how difficult it is to navigate.

    I think mods and admins all use the modern view.

    That is the only explanation for the lack of moderation in posts/threads and the repeated excuses for the tool bar. If you tried to navigate the classic view you would SEE quickly what the problem is.

    Of course the "tools" link doesn't do the same - there is no dropdown box for it! There is no 'return to forum' link, either - nor does that ad box open in a new window. Wonder how WSOs and Classified ads can compete with "recommended by the forum" affiliate ads.

    I expect this forum will be a feed by the end of the year. As it is, the majority of posts answering questions now are new members and about half are copy/paste info run through a spinner or a translator. Fact is - the number of active users has dropped by 2/3 since 2014.

    There are many new members and the changing demographic has affected the WF significantly. For that demographic, the 'modern view' may work better.
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    • Profile picture of the author David Beroff
      Originally Posted by Kay King View Post

      If someone working for WF would try navigating the classic view - they would understand what the complaint is.
      Kay, we finally got people like Tim and Company to get this place into better shape. We wouldn't want to suggest anything to get them fired, like the last two or three heads.

      Originally Posted by Kay King View Post

      As it is, the majority of posts answering questions now are new members and about half are copy/paste info run through a spinner or a translator.
      As one exists, the most of cornflakes questioning answers now are new penises and about 50% are copy/glue data run through a sewing machine or an interpretation. Thank you for your advances.

      Sorry; I just could not resist!
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  • Profile picture of the author Kay King
    Ok - you splorfed me....
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  • Profile picture of the author timokeefe
    The engineers have put in the timeout on the menus, so hopefully they're not popping up unintentionally as often. We're discussing a few more changes internally, but they'll take a little longer to land.

    If someone working for WF would try navigating the classic view - they would understand what the complaint is.

    Try it - see how many times a black box covers your whole screen....see how difficult it is to navigate.
    On this account I'm almost always on classic view, as more of our mod tools exist on it (incidentally, the mods mostly use classic for the same reason). I haven't personally experienced the problem with the menu bars being over-reactive.
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  • Profile picture of the author Kay King
    Much better - I've found when I'm using the large monitor - I'm not as precise with my cursor. Now I have to deliberately aim at those links to see the drop down 'blackout'. Thanks!
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  • Profile picture of the author Kay King
    You gotta love it - just noticed there is a new section titled "explore"...

    ONly reason I know it's there is I went to the "forum" link and then to the "all forums" link...wanted to see how many members were active (below 500 - not good)....and noticed A NEW SECTION.

    Is it a secret? From the comments, looks like only a few have found it but some good stuff there.
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    • Profile picture of the author timokeefe
      Originally Posted by Kay King View Post

      You gotta love it - just noticed there is a new section titled "explore"...

      ONly reason I know it's there is I went to the "forum" link and then to the "all forums" link...wanted to see how many members were active (below 500 - not good)....and noticed A NEW SECTION.

      Is it a secret? From the comments, looks like only a few have found it but some good stuff there.
      Hi Kay,

      That's actually something we've been testing on the feed. It's a straightforward way for us to link to content off-site that we think is interesting. We haven't really pushed it very far yet, as we want to watch the effects it has (e.g. do people leave and never come back?), and we want to make sure we don't fill the forums with content that you guys might not be interested in.

      Honestly, I didn't actually realise it was appearing on the main list of forums. If you're finding it interesting we can potentially make it more prominent.
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      • Profile picture of the author David Beroff
        Originally Posted by timokeefe View Post

        Honestly, I didn't actually realise it was appearing on the main list of forums.
        You have to admit; this part is a bit amusing. Some people put up websites and wonder if anyone will ever see them; you put something up and didn't even realize it was visible and getting traffic. As of this precise moment, it's actually more popular than the War Room.
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        • Profile picture of the author timokeefe
          Hi all,

          Excuse the giant reply post, but I'd like to try and address as many concerns as I can here. Also to avoid any misinterpretations, I mean everything here constructively and welcome the discussion .

          Originally Posted by David Beroff View Post

          You have to admit; this part is a bit amusing. Some people put up websites and wonder if anyone will ever see them; you put something up and didn't even realize it was visible and getting traffic. As of this precise moment, it's actually more popular than the War Room.
          Honestly, to me it's a little more embarrassing than funny.

          Originally Posted by Kay King;

          I wondered if anyone stopped to think "is it a good idea to send our visitors somewhere else".
          Hi Kay,

          This was definitely a concern, which is partly why we only intended on testing this on the feed. So far not many people have viewed these pages, and they've actually tended to come back on subsequent days more than other users. We're continuing to watch what happens here, but so far it's actually looking like it's an improvement.

          Originally Posted by Kay King;

          It seems the focus is 'innovation' - but there is a dead article section that shows "36 viewing" day after day - and you know that's wrong. There are almost always 8-10 'sections' that have less than 20 people viewing at any given time. The War Room is losing the battle.

          I understand fixing what is broken isn't as interesting as implementing exciting new ideas. My question is whether trying new ideas and sections one after another can pull the rest of the WF carcass with it.
          I think we need a balance between fixing things that are broken and innovating. We've been trying to act on the easier suggestions that come up in the suggestion forums as part of this.

          Originally Posted by Kay King;

          I think at some point you need to shut down the WF - reinvent it in the style you seem to want. That would be a feed that is mostly an ad platform with links to various marketing information ....with a "member comment area" in each section.
          I strongly disagree on this point. I think forums and discussion will always be central to Warrior, as that's what everyone is here for. I don't think this precludes us from adding new types of content though.

          Originally Posted by Mark Singletary;

          FL has tried a number of different ways to get the quality of content back up. Explore seems to be the latest.

          --- snipped ---

          All of these attempts are good - at least you are trying. But they have all failed.

          And for good reason(s).

          1. Encouraging people to leave isn't going to solve your traffic/community building goals.

          2. Having people with no experience write fake it till they make it articles was a slap in the face of people that live and breathe this all day and can smell a fake 100 miles away. The opinion of FL went down for a lot of us because they tried this crap (literal) at least twice. Even after many complaints, they did it again.

          3. This isn't an article directory unless you want to change the domain name to Warrior Articles.
          Hi Mark,

          On 1, so far it's small-scale traffic, and for this experiment it seems to be positive so far. If it starts going bad, we'll kill it.

          On 2, I completely agree, and have absolutely no intention of going down that path.

          On 3, to reiterate my point from above, this is a discussion forum first and foremost and I'm not trying to undermine that. However I do think there's space for more varied types of content, particularly on the feed.

          Originally Posted by Mark Singletary;

          Meanwhile, legit suggestions about how to increase the quality were and are ignored. And the eternal quest to make everything pretty thinking that everything will be great if it's pretty. Your recent annual report said that the users were up because of the feed. It's sad that you guys really believe this. Nobody came and signed up because of the way something looked. They signed up because a post caught their eye or they had a question and would sign up no matter if the design was black and pink.
          As I mentioned above, we're trying to balance the improvements that you guys suggest with the things that we think will help improve quality and traffic. We have an internal sheet with most of the suggestions, and we've prioritised them in terms of how impactful we think they'll be and how easy they are to implement. The reality is that we don't have a large dev team, so we can't achieve everything at once. We'll get there though.

          Originally Posted by Mark Singletary;

          Almost daily, on your own forum, we give the advice to people to ask their visitors what they want and then give it to them. Why not try that?

          Last year, Moss shot down the idea of a $1 fee to join to cut down on spam. He said that user registrations fell drastically when there was a registration fee before. Excuse me but DUH. That's the point!

          Another example of not understanding your base: No one will pay for forum access, right? Many of us use to pay $60 a month for a private forum here. Some of the people that have left here in disgust are paying almost $40 a month to be involved in some quality discussions. Ask what people want and give it to them. Marketing 101.
          I'm sorry, but charging to sign up conflicts really badly with where we want to take the forum, so as an idea it's off the table. Moss is correct about the stats (and honestly, he actually understated them), but I'd rather be clear that the stats are not the main reason why we won't charge to sign up.

          That said, fighting spam is definitely worthwhile, which is why we implemented a few things to try to prevent it this year. To me, it looks like it's improved, but I'm interested to hear more feedback on this.

          Originally Posted by dburk;

          I get what you are saying the changes all seem to be a process of slowly converting the forum into something more akin to a blog, hence the discouragement of discussions and the emphasis on a traditional Blog feed to take it's place. Already we are seeing most participation now in the form of blog style comments. So why not just shut down the discussion forum and relaunch as the blog that you want to be?
          Hi Don,

          We're definitely not trying to dissuade discussions, and the stats around posting (as well as the posts themselves) is the second thing that I look at when I get in in the morning, after I've checked traffic. Improving this is a definite priority for us.
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          • Profile picture of the author David Beroff
            Originally Posted by timokeefe View Post

            The reality is that we don't have a large dev team, so we can't achieve everything at once.
            Now if only there were some sort of large marketplace where one could find software developers with a variety of skills at a reasonable price... a website, perhaps, with millions of participants, all in competition.
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          • Profile picture of the author Mark Singletary
            Originally Posted by timokeefe View Post

            Hi all,

            Also to avoid any misinterpretations, I mean everything here constructively and welcome the discussion .
            Tim, I think most people that are giving regular input are doing so to try and help the forum. Sometimes we (at least I) may come off as angry or frustrated or almost pissed enough to leave forever. All that is true on any given day.

            But I think we all want the forum to succeed.

            I'm sorry, but charging to sign up conflicts really badly with where we want to take the forum, so as an idea it's off the table. Moss is correct about the stats (and honestly, he actually understated them), but I'd rather be clear that the stats are not the main reason why we won't charge to sign up.
            I was making a point that you guys don't really know what has gone on here and you haven't really asked or listened to feedback other than X feature is slow/broken. I wasn't pushing a paid forum.

            It seems ownership are basing decisions on assumptions or what you think the community wants. Since people have left in droves, your assumptions might be wrong.

            Why not share your vision for the forum? Or is it all top secret?

            Mark
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  • Profile picture of the author timokeefe
    Actually I looked a little further into that and it seems like it's a bug - the permissions on that forum seem to have gotten messed up somehow.
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  • Profile picture of the author Kay King
    We haven't really pushed it very far yet
    I wondered if anyone stopped to think "is it a good idea to send our visitors somewhere else".

    It seems the focus is 'innovation' - but there is a dead article section that shows "36 viewing" day after day - and you know that's wrong. There are almost always 8-10 'sections' that have less than 20 people viewing at any given time. The War Room is losing the battle.

    I understand fixing what is broken isn't as interesting as implementing exciting new ideas. My question is whether trying new ideas and sections one after another can pull the rest of the WF carcass with it.

    I think at some point you need to shut down the WF - reinvent it in the style you seem to want. That would be a feed that is mostly an ad platform with links to various marketing information ....with a "member comment area" in each section.
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    • Profile picture of the author dburk
      Originally Posted by Kay King View Post

      I think at some point you need to shut down the WF - reinvent it in the style you seem to want. That would be a feed that is mostly an ad platform with links to various marketing information ....with a "member comment area" in each section.

      Hi Khaye,

      Isn't there a term for that kind of website, oh yeah... it's called a blog, right?

      I get what you are saying the changes all seem to be a process of slowly converting the forum into something more akin to a blog, hence the discouragement of discussions and the emphasis on a traditional Blog feed to take it's place. Already we are seeing most participation now in the form of blog style comments. So why not just shut down the discussion forum and relaunch as the blog that you want to be?

      There's only a handful of us old timers around now and a good discussion is a rare thing to find on the WF these days. The "forum" is now actually hidden from new users so there is literally no inducement to join in on a discussion and the crickets we hear in once busy discussion rooms are testament to that fact.

      Pick a lane and stick to it, it don't think trying to straddle the idea of being a blog, and a forum, simultaneously will work in the long run. Pick one. That's my advice.
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  • Profile picture of the author Mark Singletary
    Tim,

    FL has tried a number of different ways to get the quality of content back up. Explore seems to be the latest.

    Before that, they hired a lot of their freelancers to write articles. Tons of them all by people who have zero clue about anything related to anything besides freelancing. The members, old and new, overwhelmingly rejected that drivel and admin thankfully finally gave up on it.

    Maybe around the same time and because of complaints about the front page littered with junk, they opened the article forum back up after being closed for years for being a pile of junk that was in many cases stolen. It was easy to see why the previous admin closed it down.

    Around that time, the admin/mods tried something like Explore on a daily basis. I forget what it was called but it was the cool articles of the day on a number of popular marketing blogs such as Moz.com.

    And then there was the community manager that copied and pasted articles here (many without attribution) to get the quality up.

    All of these attempts are good - at least you are trying. But they have all failed.

    And for good reason(s).

    1. Encouraging people to leave isn't going to solve your traffic/community building goals.

    2. Having people with no experience write fake it till they make it articles was a slap in the face of people that live and breathe this all day and can smell a fake 100 miles away. The opinion of FL went down for a lot of us because they tried this crap (literal) at least twice. Even after many complaints, they did it again.

    3. This isn't an article directory unless you want to change the domain name to Warrior Articles.

    Meanwhile, legit suggestions about how to increase the quality were and are ignored. And the eternal quest to make everything pretty thinking that everything will be great if it's pretty. Your recent annual report said that the users were up because of the feed. It's sad that you guys really believe this. Nobody came and signed up because of the way something looked. They signed up because a post caught their eye or they had a question and would sign up no matter if the design was black and pink.

    Almost daily, on your own forum, we give the advice to people to ask their visitors what they want and then give it to them. Why not try that?

    Last year, Moss shot down the idea of a $1 fee to join to cut down on spam. He said that user registrations fell drastically when there was a registration fee before. Excuse me but DUH. That's the point!

    Another example of not understanding your base: No one will pay for forum access, right? Many of us use to pay $60 a month for a private forum here. Some of the people that have left here in disgust are paying almost $40 a month to be involved in some quality discussions. Ask what people want and give it to them. Marketing 101.

    Side note: I didn't sign up for the Vault mainly because of trust issues with FL - they weren't handling the main paid offering (the WR) the right way so how could I trust them to handle the vault right and they got all these wanna be Warriors to be the contributors. None of them were recent contributors and many have left a long time ago for greener pastures.

    For example, a lot of people love Neil Patel - I subscribe and read his stuff too. He was a Vault contributor. When pray tell, besides that little project has he ever showed any interest in the WF? Yet, he's a regular contributor on Quora including a post today. Same goes for the WAMA folks such as Rand Fishkin.

    Similar question goes for the WF event you recently promoted. You do realize that most of those people don't come here anymore, right? Maybe once a Warrior always a Warrior but they are posting their content/help/discussion and putting their ads elsewhere. Not here. No way, no how!

    Figure out why they left. Ask the people that hang around what they want. Listen. Communicate. Then you may get somewhere as far as the quality and start to rebuild the forum.

    Mark
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  • Profile picture of the author Kay King
    Chuckle time - went to the 'all forums' page and noticed the "visitor numbers"....looks like someone has been adjusting them....


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    • Profile picture of the author David Beroff
      Originally Posted by Kay King View Post

      Chuckle time - went to the 'all forums' page and noticed the "visitor numbers"....looks like someone has been adjusting them....
      That line has always been sketchy; it had always shown an unrealistically huge number any time they had to reboot the entire system, and consequently thousands of member re-logins. But this is a new bug. 01/01/70 is the epoch of Unix time, which will expire in 2038, (making Y2K seem trivial).

      Personally, I think it's time we ditch that line altogether. {shrug}
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    • Profile picture of the author timokeefe
      Originally Posted by Kay King View Post

      Chuckle time - went to the 'all forums' page and noticed the "visitor numbers"....looks like someone has been adjusting them....
      Yeah that one is a bug, we noticed it earlier, but it's pretty low priority to fix.

      Originally Posted by David Beroff;

      Now if only there were some sort of large marketplace where one could find software developers with a variety of skills at a reasonable price... a website, perhaps, with millions of participants, all in competition.
      LOL! Ya got me there
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      I'm part of the Warrior Forum team, hit me up with any suggestions that could help improve the forum!

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