This is a major addition to the forum that aims to help warriors find their way around Warrior Forum, WSO Marketplace & Warrior Payments.
To launch, we have some of the most common questions we receive everyday. All help articles have been written by our moderating team and administrators. In the future, we welcome seasoned warriors to contribute to the help forum.
This will be particular useful to new users answering common questions that many seasoned warriors know, but aren't as obvious to newer users. We'll be adding to the section regularly
We're also leaving the threads open so you can seek clarification if need be. For all sensitive topics regarding your specific situation, you are welcome to contact us here.
Submitting a Support Ticket
If after all of this, your problem is still unresolved, you may file a support ticket to get in touch with the moderation team through the support site.
The support site can be accessed in two ways. You can click on Help Desk at the top menu of the Warrior Forum website.
This is the page that it will go to once you click on Help Desk.
Another way to access the support site is to type this directly on your browser's address bar: https://support.freelancer.com/
Once you click on Submit Ticket, it will get you to the same page as above.
On this page, choose Warrior Forum. This will ensure that the support ticket goes directly to the Warrior Forum Support Team.
The next page will ask you to fill out a form. Kindly provide your most recent email address since this is where we will be sending the responses to. This page also allows you to attach files if in case there is a need for it.
Once you click on Submit, it will give you a confirmation page with your ticket ID on it. This will serve as your reference number for the concern you just submitted.
You will also receive an email confirmation regarding the support ticket. This email is where all the response from a moderator will be coming in. Once the issue has been resolved and the ticket closed, you will receive another email requesting for feedback. When you click on the link, this is the page where you can comment on the support that was provided.
This concludes our guide on how to submit a ticket. Please be as detailed as possible regarding your concern in order to receive an accurate response. You can submit all Warrior Forum concerns here Freelancer.com - Powered by Kayako Help Desk Software.