Isn't it time you upgrade your AutoResponder Service?

[Richelo Killian]

LOL! Thanks Preben. Great to have you on-board!

[Preben Frenning]

Originally Posted by Richelo Killian

LOL! Thanks Preben. Great to have you on-board!

You're welcome

If you have any idea of how hard I've been looking to find an autoresponder I can translate to Norwegian, I'm sure you'll see why I'm so happy I've finally found a great option.

I've seriously been on the lookout for 6 months, where I've been searching for weeks at a time, and always kept my eyes open.

It's just such a relief. I thought I had found one a few weeks back, but it was only for emailing many people at a time, not an autoresponder where I can make it automatically send out emails to new subscribers.

Although it takes some time to customize everything into Norwegian, it doesn't really matter, as I can do it in any way I want. A-Z customization

Even support for "weird" characters we use in Norway. A must for any serious autoresponder. I mean, If I'm going to use it for a business client, I NEED the ability to use special characters, and have nothing in English.

If anyone need an autoresponder for any other language than English, here it is.

Thanks again, I hope people realize how good this is, and I'm glad people from outside UK/US have a good alternative autoresponder now. I hope sales are going well!

- Preben

[Richelo Killian]

For information....

Imnica Mail now works with Delavo.

You can get the full information here: HOWTO: Integrate Delavo with Imnica Mail - Delavo Community

For the more technical minded people among you, you will quickly see how this method can be adapted to make MANY scripts work with Imnica Mail!

[Richelo Killian]

Sorry everyone. The link post above has been deleted off the target board.

I will write this up again, and post it on our blog ASAP.

[Zanti]

Hi Richelo,

Are you still offering the $1 trial for 30 days? Didn't see it on the site link.

I'm planning to do the yearly sign-up the first of next month. I wanted to start getting familiar with the features and such.

Thanks, looking forward to using Imnica.

Oh, is there any significance to the name Imnica? Just curious.

Z

[Richelo Killian]

Hi Zanti,

Yes, the $1 trial is still available. It's not on the main site though

It's the last link on the main WSO, which is: Imnica Mail

[fong47]

Richelo,

The site looks good. I am actually looking for an autoresponder because I was very unhappy with Get response. I was thinking of switching to Aweber until I saw this post. I am still worried about the service of your company. I don't want to look back 6 months from now and say, I should have gone to aweber. The pricing is of course very good. 10,000 subscriber for $15? That's a bargain! But if you don't deliver, even if its free, nobody wants it.

Also, can you send me a sample of how your web form code looks like?

Thanks,
fong47

[Richelo Killian]

Fong47,

Our prices are low because we are new, and need to entice people away from the other longer established services.

If we came in at the same price as the other guys, we will have a VERY hard time convincing people to switch to us. Even if we offered a million times more features, etc, price IS the biggest selling point while we are new.

BUT, having said that.... If we don't keep our deliverability AND features on par with the other players, we will VERY quickly become just another HAS RUN.

We do NOT plan on being one of those! We plan on being one of, if not THE biggest player!

So, we currently spend all our time on 3 main areas, and in this order...

1. Customer support. Superstar support will propel us a LONG way!
2. Deliverability. Without this being in the HIGH 90%'s, we stand NO chance.
3. Features and usability. Even if the above 2 points are the best in the industry, people DO want the wizz bang feature sets.

As we become more established, well known and trusted, our prices WILL gradually go up! No massive leaps like some of the other players have done, but, to continue to fund and fuel our growth, we have to raise our prices over time.

The 1 thing we DO promise though is that whatever price you signup at, is the price you pay for life, no matter what new features we introduce.

With our $1 30 day trial, you really don't have anything to lose.

[Steve-K]

Richelo,

I am considering your service. However, it's new to me and I have never used an Auto Responder.

As a first time user of this type of service, will the learning curve be steep and complicated?

Thanks,

Steve

[Preben Frenning]

Originally Posted by Steve-K

Richelo,

I am considering your service. However, it's new to me and I have never used an Auto Responder.

As a first time user of this type of service, will the learning curve be steep and complicated?

Thanks,

Steve

Depends on your technical knowledge.
I think that Aweber is really easy, and especially for newbies. Imnica has a tad higher learning curve, but you'll figure it out fast if you are decent with technology. I'd go with Imnica if I was a newbie at least.

Takes a little longer to get into than aweber, but it will be worth it in the end. Both money-wise as well as with the features.

Hope that helps,
Preben

[Richelo Killian]

Hi Steve,

Preben said it all.

I think it is very much about the user perspective as well. Some will find Imnica Mail much easier than the others, and some, will find the other much easier.

It's VERY hard catering for ALL user experience levels, especially when you want to build in some raw power.

That being said, we do try extremely hard, and based on user feedback to date, we are coming out with a new user interface towards the end of October which we believe maintains the raw power, while making it even simpler to use.

[MrEyeconic]

Originally Posted by Richelo Killian

Fong47,



The 1 thing we DO promise though is that whatever price you signup at, is the price you pay for life, no matter what new features we introduce.

Richelo,

Say we buy a lower package today but in a years time I want to upgrade. If you've increased your prices would I still pay whatever the price is for the larger packages as the prices are today?

[CDarklock]

Never got a response from the PM sent to a user some time back, so I went ahead and signed up purely on Preben's recommendation and the fact that it's a UK business. (I like UK businesses. No rational reason for it... just do.)

I've found that several interface elements don't show up properly in IE8; sometimes backgrounds are missing, for example, so a pop-up window is just a number of form components floating over the main window contents and the labels are impossible to read. Is this a known issue, and are there plans to resolve it?

[Richelo Killian]

Originally Posted by MrEyeconic

Richelo,

Say we buy a lower package today but in a years time I want to upgrade. If you've increased your prices would I still pay whatever the price is for the larger packages as the prices are today?

MrEyeconic, no, sorry, that would be pushing the generosity a bit far.

Originally Posted by CDarklock

Never got a response from the PM sent to a user some time back, so I went ahead and signed up purely on Preben's recommendation and the fact that it's a UK business. (I like UK businesses. No rational reason for it... just do.)

I've found that several interface elements don't show up properly in IE8; sometimes backgrounds are missing, for example, so a pop-up window is just a number of form components floating over the main window contents and the labels are impossible to read. Is this a known issue, and are there plans to resolve it?

CDarklock, sorry, but the current version does not work well with IE8. Our next version due towards the end of October WILL be 100% IE8 native compatible.

We work great with all versions of Firefox, Chrome, Safari and IE7. I HIGHLY recommend Chrome.

[Preben Frenning]

If you use IE for IM, you're bound to get some errors every now and then.

Most IM-related webservices are "made for" firefox, as that is what a majority of Im'ers use, due to all of the plugins etc., as well as it's something everyone easily can get.

And I(Don't have much experience with programming etc.) think every new version of EI reads websites in a different way, which is plain crazy! (I know there are scripts called "ei7 hack" etc. you will need to make a website show up properly in IE7, for example in some wordpress themes)

But firefox, opera etc. reads them in the same way in newer releases, making it easier to adapt a webservice to it.

I personally use opera, and it's awesome. But there are a few webservices I need to use firefox with, like advertising with msn etc.

But unless you use firefox normally, you will probably encounter more errors in the future.

But anyways, try it with firefox. If it's not working, it's probably a bug =)

[Richelo Killian]

Although IE is the WORST thing to ever happen to the Internet, it's just one of those things we as developers HAS to support. As it comes pre-installed on MOST new PC's, non-technical people will just stick with what's installed.

My dad is a classic example. He bought a new laptop which came pre-installed with Vista and IE7. I told him to change his "browser" to FireFox. His response: I don't have a browser. It just says "Internet".

It's a pain, but, we HAVE to support IE. IE7 is 100% working now, and IE8 will be 100% working in next major update.

Right, let's not start IE bashing in this thread, let's keep it focused on Imnica Mail.

[Preben Frenning]

LOL! Yeah, I know. My parents use IE too, and don't see any advantages of changing. Only that they need to learn something new, which they "don't have time for".

But still, an autoresponder isn't meant for a technically challenged person. I agree you have to make it IE compatible, but IM'ers should use something else anyways, and they usually change eventually.

Anyways, keep up the good work with Imnica. I can't wait to start using it for my clients

[CDarklock]

Originally Posted by Preben Frenning

If you use IE for IM, you're bound to get some errors every now and then.

I spent the last six years of my career working at Microsoft. Firefox doesn't like me. It knows I'm the enemy.

[Preben Frenning]

Originally Posted by CDarklock

I spent the last six years of my career working at Microsoft. Firefox doesn't like me. It knows I'm the enemy.

lol, alrighty then.

But how 'bout this point of view...
Maybe microsoft's IE is turning it's back at you for using Google instead of Bing?
Maybe Chrome is the deal instead?

Edit: Sorry about that, let's keep this on topic and talk about Imnica

[leonardos]

Dear Richelo,


I had put all my hope in your service, but unfortunately I can't do it work!

As I said weeks ago, I'm even able to open imnicamail website. I tried today from 2 computers and from 2 IP's: one from Argentina and another one from USA (VPN).


No Way!


Please, help me with that because I really need to start using the service... or to pick another one.

(BTW, I'll send you a PM 20 days ago or so and you never reply... It's important to me).


Thanks a lot,


Leonardo

[benz1]

Is Imnica Mail off-line? Getting a blank screen and links in emails via their tracking service are coming up blank too. Can anyone else access their site?

Benz1

[Richelo Killian]

Originally Posted by leonardos

Dear Richelo,


I had put all my hope in your service, but unfortunately I can't do it work!

As I said weeks ago, I'm even able to open imnicamail website. I tried today from 2 computers and from 2 IP's: one from Argentina and another one from USA (VPN).


No Way!


Please, help me with that because I really need to start using the service... or to pick another one.

(BTW, I'll send you a PM 20 days ago or so and you never reply... It's important to me).


Thanks a lot,


Leonardo

Hi Leonardo,

I just checked my HelpDesk, and I see no ticket from you regarding access problems. Maybe you logged it under a different name than Leonardo, and I just can't find it because of that.

At the moment, we seem to be a victim of our own success. For the past several hours, our servers have been under a syn flood attack by a group of hackers.

My server team have been working diligently for hours stopping the attack, as well as preventing it from happening again. Updates about the situation currently being sent via Imnica Mail twitter account.

Apologies for not responding to your PM yet. Getting TONS per day. Will respond ASAP.

[Richelo Killian]

Service restored.

Message about what happened: Syn Flood attack | Imnica Mail

[frank-dang]

This is interesting. I'll give it a try soon

[MarkAndrews IMCopywriting]

Signed up for this 20 minutes ago,
still waiting for my password which
hasn't arrived yet.

How long do I have to wait for
please?

(Yes, I have checked my spam
folder too)

Many thanks.


Mark Andrews...

[Richelo Killian]

Hi Mark,

Just checked the mail queue, and there are no emails waiting to go out, which means it DID go out.

Transactional emails like password are sent from a different server, and go out instantly.

Please open a help desk ticket if you have still not received it, and we'll work from there.

[MarkAndrews IMCopywriting]

Thank you for the very fast response
Richelo.

It's just arrived, perhaps it got snarled
up somewhere down the M25.

Anyway, bit of a wait but thankfully
arrived now.

Thanks!


Mark Andrews...

[Richelo Killian]

Mark,

Sent you a PM with your login information.

[MarkAndrews IMCopywriting]

Customer service is obviously top notch,
excellent!

Cheers mate.

[Richelo Killian]

Hi Mark,

My pleasure.

After deliverability, customer service is our highest focus.

[justinw]

Looks impressive.

Interestingly I have just written an article recommending norabots as a start up autoresponder but yours looks more impressive albeit a little more expensive.

I presume I am right in thinking this can be used across multiple domains?

Love the google analytics integration.

I am keen that my sites always validate as xhtml strict but autoresponders tend to have a problem with forms and xhtml. Does yours validate? Also I see that you are offering 30 day trial to everyone for $1 now. Is there an updated warrior special offer? Perhaps you could allow us to become our own affiliates!

When you say prices will stay the same for new signups does that mean that if I upgrade my package to a higher mailing the price will be the same as it is now?

Also I sometimes flip websites. How easy will it be to transfer the mailing list to website purchasers?

[Richelo Killian]

Hi Justin,

Yes, can be used on as many domains as you want.

The forms are just standard HTML forms. No reason it should not validate. We do NOT provide JavaScript based forms. It's 100% HTML.

Yes, the main offer on the main site has now changed from 14 days for free to 30 days for $1. There is a blog post on the main site explaining why.

We have not bumped this offer as it is now exactly the same as the main offer. We are working on another WSO for Imnica Mail.

No, sorry, you can't use your own affiliate ID to sign up. Well, you could, you just won't get credit for the sale.

No, the statement on pricing is for system upgrades. Some of the "other" players added new features to their systems, and you could only get those if you paid the upgraded pricing, or, the build a new interface, and you had to pay more.

Our policy is.... No matter what new features we add, or how many new interfaces we introduce, or, how many times our prices go up, you continue to pay the price your signed up at, for the specific package you signed up for in the 1st place! If you upgrade to a higher package, you will pay the CURRENT price at time of upgrade for that new package.

[Zanti]

Just wanted to share a quick post in this thread. I signed up last month with Imncia.

This is the first and only AutoResponder I have had. I don't have any experience with Aweber, GetResponse or any of the others.

I did a lot of research on AR's before signing with Imnica and I'm happy I did.

As a virgin with AR's, using Imnica has been painless, great tutorials and the support, if you need it is topnotch.

How I look at Iminca is, before Aweber was the Aweber that people know now, at some point it was the new guy in the market. It's kind of like buying google stock when it first came out. Some will say why go with the new player on the street when you can go with one of the big dogs. Well the big dogs weren't always the big dogs.

I like to think of myself as an early adapter, finding the gems before others notice them.

Imnica is a gem.

I'm not an affiliate for Imnica and I didn't even sign up with my name here, so Richelo has no idea who I am. I'm sure if he wanted to he could find out based on my email address of Zanti, but my point is... I just wanted to share with all of you that, sometimes you have to take a chance and leave your own footprints and not follow all the footprints of others.

Just my 2cents.

Z

[Richelo Killian]

Hey Brian,

Thank you very much for your positive comments. Very much appreciated.

I really enjoy your framing of how it takes a little faith and foresight, and take a chance on someone new.

ANY company was once new and unknown, and some people took a chance. NOT every new company will make it, and not every new company will make it's customers happy.

We DO plan on being around for the long haul, and we do everything in our power to make our customers happy. We are NOT for everyone, and some customers will just hate our interface. That's just part of offering a publicly accessible service. There will always be some people who does not like something about design or something. NOTHING wrong with that! I personally don't like things about some very successful companies. It's just personal preference. We KNOW it's IMPOSSIBLE to please 100% of the people who sign up with us! We WILL still try though.

Not going to waste time listing companies that was once new and unknown, and are now household names. You can all think of at LEAST one I am sure!

I like to think Imnica Mail is the best thing since sliced bread, but, I am a realist, and know that there are many other companies out there doing similar things to what we are doing.

All AutoResponder companies have to have the following to be successful:

1. OUTSTANDING deliverability
2. Easy to use interface
3. Powerful features
4. Video training for non technical people

I believe, as do all our happy customers, that Imnica Mail has all of those.

Where does Imnica Mail differentiate itself from the other guys then?

1. OUTSTANDING customer support
2. More lenient policies like no double opt-in for imported lists, no force double opt-in
3. Price. For now anyway, we are a little cheaper than the other big players in the market. Prices will SLOWLY go up as we add new features, improve site design, etc, but, this will be small and gradual increases.

BTW: EVERY customer automatically becomes an affiliate. Check your thank-you page for your affiliate link.

[Zanti]

oops, forgot about the auto affiliate, thanks for reminding me.

That's what I mean, you and your team are on top of things in all areas. I would expect nothing less. It's the same way I run my business.

I think what I was really trying to say is that my support of Imnica is totally unsolicited. I'm just one of your many many happy customers.

[Rod Cortez]

Originally Posted by Richelo Killian

Hi Holly.

We don't have a whole team dedicated to deliverability YET. ;-) We have one person whose main job is ensuring high deliverability.

We have been working on ensuring the highest possible deliverability for over a year now. Yeah, taken THAT long thanks to companies like Yahoo who makes you jump through endless hoops. ;-)

So, what have we done?

We had to firstly comply with some things...

1. Immediate unsubscribe of an email that hard bounces. So, address does not exist for instance is a hard bounce.
2. Unsubscribe of an email that soft bounces 3 times. Soft bounce is something like mailbox full.
3. For Yahoo we had to setup DKIM as well as domain keys. We also had to go through a lengthy process to get our server IP's whitelisted with them.
4. For Google we had to setup SPF.
5. For ALL ISP's we had to setup reverse DNS, as well as Feedback Loops (FBL). A feedback loop is basically a way where when someone on your lists clicks this is spam, they automatically, and immediately gets removed from your list. We also joined SEVERAL white listing programs. Some free, some paid for.

Although all of this is in place, we still need to constantly work with the ISP's to maintain our good reputation with them.

Also, when too many people click the "this is spam" button, our IP's for the ISP in question gets moved to a "grey list", and we have to go back to them and show them what we are doing to ensure this won't happen again. Like suspending the user account on our system, etc.

It IS an ongoing job to maintain a high deliverability rate. For obvious reasons, it is also one of the things we place most of our focus on. I don't need to mention names of other AutoResponder services who's deliverability rates dropped below acceptable. Within minutes, people were discussing it here on the WF.

It takes a long time to build up a good reputation with your customers, and ONE SINGLE negative incident to destroy a reputation which might have taken years to build.

We also want to be upfront and say our deliverability is NOT 100%, and it never will be 100%. ANY AutoResponder service who says they have 100% deliverability is plain lying through their teeth. 100% is not, and never will be possible.

Having said that, we ALWAYS strive for that elusive 100%! ;-)

I wish more people would read this post before thinking they should host their own script to save on monthly fees. Good luck with your service.

[Big JP]

Nice offer, and service looks good too.

Will be starting my trial tomorrow.

Cheers

JP

[Ronnie Nijmeh]

Was the October update released? I didn't see anything about it in the thread... let us know what's included, Richelo!

I'm deliberating signing up and having my Infusionsoft contacts and auto-responder messages transferred over to Imnica - how would I go about getting a quote for the transfer of all my messages?

Thanks!

Ronnie

[frank-dang]

Great product. Nice price structure.

[Richelo Killian]

Originally Posted by Ronnie Nijmeh

Was the October update released? I didn't see anything about it in the thread... let us know what's included, Richelo!

I'm deliberating signing up and having my Infusionsoft contacts and auto-responder messages transferred over to Imnica - how would I go about getting a quote for the transfer of all my messages?

Thanks!

Ronnie

Hi Ronnie,

We have slipped a bit on the update release date. This is a GOOD thing! We're doing VERY in depth beta testing, AND we have hired an outside QA company to test the living daylights out of the release!

There are 3 phases to the beta, and we're starting Phase II this week.

I am not going to commit to a date, but, looks like around end of November to middle December for the major new update.

It will be WELL worth the wait!!! Will try and get some sneak peek videos out next week!

As for moving across from your current AR company.... Have a look at our other WSO, where we offer do do it all for you: Do you have the time?

[Ronnie Nijmeh]

Hey Richelo,

Okay so you've definitely got me as a customer, but now I need your help. I got your "once in a lifetime offer" email, which I want to take advantage of... but I also want to pay the setup fee to get my ARs moved over that you mentioned in the other WSO.

How do I go about this? Can I pay separately for the AR move?

I want to make sure I'm able to lock-in at your awesome prices.

Thanks!

Ronnie

P.S. We share the same birthday... how cool is that!

[Richelo Killian]

Hey Ronnie,

Sure, grab the other WSO, then open a HD ticket, and we'll hook you up for the move.

WOW, yeah, AWESOME sharing the same bday!

[justinw]

Hey, I want to try this but now it seems as though your 30 day trial has disappeared. Or am I being thick?

[Richelo Killian]

Originally Posted by justinw

Hey, I want to try this but now it seems as though your 30 day trial has disappeared. Or am I being thick?

Justin,

30 day trial now direct on the home page.

We have another true WSO running here: http://www.warriorforum.com/warrior-...days-only.html

[Paul Aaron Travis]

Glad I stumbled upon this, Richelo, as I hadn't heard of your offering before.

Sorry if I missed these questions being asked:

1) Can I re-send a mailing (manually or automatically) to just those people who didn't open the sequenced message?

2) Have you linked up with Nanacast, Ultracart, 1SC, or any of the others?

3) Do you have user defined fields? [I'd like to ask questions over time, like "Is your focus residential or commercial?"]

Thanks,
Paul

[Richelo Killian]

Hi Paul,

1. Not at the moment, but, this is in development.

2. We're currently integrated with Delavo, but, LFM, BFM, Nancast, DLGuard, and many others are in development.

3. Yes, we have custom fields.

Originally Posted by Paul Aaron Travis

Glad I stumbled upon this, Richelo, as I hadn't heard of your offering before.

Sorry if I missed these questions being asked:

1) Can I re-send a mailing (manually or automatically) to just those people who didn't open the sequenced message?

2) Have you linked up with Nanacast, Ultracart, 1SC, or any of the others?

3) Do you have user defined fields? [I'd like to ask questions over time, like "Is your focus residential or commercial?"]

Thanks,
Paul

[JeffLam]

Richelo,

I have yet another 1 million dollar question:

1) How does yours compare with YourMalingListProvider?

I'm actually considering switching to that or Imnica..

2) Does Imnica allow broadcast to 'selected individuals' in the list? Say, I do not want to send to ALL in the list, but only the few which I can select. Possible?

Thanks!

[Richelo Killian]

Jeff,

The one you mention charges per email sent, and not per subscriber.

Their business model is thus different than ours. We did consider that model, as quite a few companies goes that route.

That model works well for people who don't mail much, but, consider someone with a list of 10,000, who mails their list twice a week. That's 80,000 emails per month.

On the price per email per month model, with the service you mention, that would be $100 per month, just for the emails, PLUS their monthly fee.

Anything more than twice a week for the same list, and you have to contact them for pricing.

With Imnica Mail, you would pay $15 monthly, and you can mail as often as you want for the same list size.

You can't select individuals, BUT, you can setup segments. So, for instance, you can mail only people who clicked a link, or, you can mail only people with an email address containing yahoo.

Originally Posted by JeffLam

Richelo,

I have yet another 1 million dollar question:

1) How does yours compare with YourMalingListProvider?

I'm actually considering switching to that or Imnica..

2) Does Imnica allow broadcast to 'selected individuals' in the list? Say, I do not want to send to ALL in the list, but only the few which I can select. Possible?

Thanks!

[Paul Aaron Travis]

Thanks Richelo -- I'm going to give you a 30-day try

pt