Isn't it time you upgrade your AutoResponder Service?

[Richelo Killian]

Hello fellow Warriors,

We would like to introduce you to a service which we have been working on for close to 2 years!

You all know by now everything there is to know about AutoResponder systems. What they do, how they do it, and most importantly, how important they are for anything you do online!

Imnica Mail offers you all the standard AutoResponder features you have come to expect from an AutoResponder service, like:

• Super deliverability rate!
• Follow up messages sent to your list automatically at a specified interval.
• Sending broadcast messages to your list at a specified date and time.
• Text based as well as HTML based emails.
• SPAM rating before you send.
• Open rate, click through rate, subscription rate and unsubscription rate tracking.
• Detailed reports on every campaign you send.
• Web forms to capture your subscribers.
• And MANY more.

We do offer some additional features which we believe makes Imnica Mail's offering unique in the market place, like:

• Google Analytics integration. Now, track your prospect all the way through your sales funnel on your own sites. Most other services will tell you a subscriber clicked a link, but, that's where it stops. With Imnica Mail's Google Analytics integration, you can track everything a subscriber does after they clicked the link. You can see whether they signed up to a new list you might have setup, or bought the product, etc. (You do have to own the site and Google Analytics account to setup the goals in the 1st place.)
• FULL RRS module. You can now send emails to your list based on ANY RSS content, pulled from anywhere that has an RSS feed. Yes, that includes blog updates!
• Web service integration. With this service, you can send a notification to any web site once someone joins, OR leaves your list. Think CRM integration, and many more...
• FULL API to use if you are a programmer. With the API, you can now integrate your script with Imnica Mail to automatically add and remove subscribers. You can even move them between lists directly from your application.
• No need for your subscribers to re-confirm when you move them to our service. (There are some limitations, but, not many. Check the FAQ on our site for the details.)
• Run campaigns for YOUR customers! Think offline gold! We have to preempt this by saying that your customer can not send their own campaigns! YOU send them, but, you create an account from within your account for your customers to login and look at the stats.
• And MANY more!

We could go on for MANY more pages, but, prefer you actually go and look at the main site.

Now, DO NOT ORDER from the main site!!!

In the spirit of the Warrior Special Offer Forum, we ARE offering you a special deal.

On the main site, you get a 14 day trial with any of the options you chose.

For Warriors, we will offer you a full 30 day trial for just $1!

So, for the information on the service, go here: Imnica Mail

Once you are ready to order, go here:

Order Now

[MrEyeconic]

Hey this seems really cool. I love the pricing structure! I love the fact we can import existing lists without much hassle.

I'll definitely be considering this.

[abundantliving]

My big question is about deliverability. Supposedly (and I say "supposedly" because you never know) aweber has several FT people just making sure their servers don't get blacklisted, and thanks to their longevity, they have built relationships with many major ISPs that allow the mail to get thru. I'd like some details about how you're handling blacklisting, filters, ISP relationships, etc... and how it will affect deliverability of our email.

Thanks.

[Richelo Killian]

Hi Holly.

We don't have a whole team dedicated to deliverability YET. ;-) We have one person whose main job is ensuring high deliverability.

We have been working on ensuring the highest possible deliverability for over a year now. Yeah, taken THAT long thanks to companies like Yahoo who makes you jump through endless hoops. ;-)

So, what have we done?

We had to firstly comply with some things...

1. Immediate unsubscribe of an email that hard bounces. So, address does not exist for instance is a hard bounce.
2. Unsubscribe of an email that soft bounces 3 times. Soft bounce is something like mailbox full.
3. For Yahoo we had to setup DKIM as well as domain keys. We also had to go through a lengthy process to get our server IP's whitelisted with them.
4. For Google we had to setup SPF.
5. For ALL ISP's we had to setup reverse DNS, as well as Feedback Loops (FBL). A feedback loop is basically a way where when someone on your lists clicks this is spam, they automatically, and immediately gets removed from your list. We also joined SEVERAL white listing programs. Some free, some paid for.

Although all of this is in place, we still need to constantly work with the ISP's to maintain our good reputation with them.

Also, when too many people click the "this is spam" button, our IP's for the ISP in question gets moved to a "grey list", and we have to go back to them and show them what we are doing to ensure this won't happen again. Like suspending the user account on our system, etc.

It IS an ongoing job to maintain a high deliverability rate. For obvious reasons, it is also one of the things we place most of our focus on. I don't need to mention names of other AutoResponder services who's deliverability rates dropped below acceptable. Within minutes, people were discussing it here on the WF.

It takes a long time to build up a good reputation with your customers, and ONE SINGLE negative incident to destroy a reputation which might have taken years to build.

We also want to be upfront and say our deliverability is NOT 100%, and it never will be 100%. ANY AutoResponder service who says they have 100% deliverability is plain lying through their teeth. 100% is not, and never will be possible.

Having said that, we ALWAYS strive for that elusive 100%! ;-)

[Kim Standerline]

I've just signed up to this and I must say so far I'm very impressed.

The interface is very easy to use. (A Godsend if you're not technically minded and perfect if you are a newbie)

To be honest I think for a months free trial you're daft to sit on the sidelines if you're looking for an autoresponder

Kim

[abundantliving]

Sounds like you have all the bases covered re: the technical aspects of deliverability. Kudos... I know it's a HUGE undertaking.

Just a couple more questions...

1. I've been looking for an autoresponder service I can recommend to the offline business owners I consult with. Many of them are collecting names and email addresses at their brick and mortar locations, and then have an employee enter the information into an autoresponder. Unfortunately, they are losing a lot of subscribers due to the forced verification. Does your system allow the user to manually enter leads (one at a time) without forcing the verification process?

2. Do you have an affiliate program?

[Richelo Killian]

Hey Holly,

1. Right now, we do not allow customers to import directly at all. The reasoning behind this, is because we DO allow all lists to be single opt-in. So, we offer to import all existing lists, free of charge into Imnica Mail. What you are proposing though will entail very regular loads. There is no way we can dedicate the resources to this while offering it free of charge. Let me and my team brainstorm this a bit, and see what we can come up with. Also, do go and re-read the section above which mentions offline gold. ;-)

2. Yes, all customers automatically become affiliates. We pay 30% recurring on all sales. We only offer 1 tier, as we are restricted by PayPal's TOS. We are busy rolling out our program for anyone to become an affiliate, without being a customer. We do think though that customer will be the best affiliates, as they can speak from experience.

[Adam Sussman]

Richelo,

Will you in the future consider speaking with Sam Stephens about the possible integration of your autoresponder with Sam's DL Guard?

Adam

[Richelo Killian]

Originally Posted by adam2525

Richelo,

Will you in the future consider speaking with Sam Stephens about the possible integration of your autoresponder with Sam's DL Guard?

Adam

Most certainly Adam!

One of the main reasons for the API, was to get developers of scripts like DL Guard on board!

Integration not only benefits Imnica Mail and the developer, but, also the users of those scripts!

Having said that, sometimes, it's better for the user to request integration, so, go ahead and ask Sam to pop in here, and I'll take the discussion offline with him if he is interested.

[Adam Sussman]

Richelo,

1) I sent Sam a PM with regard to DL Guard.

2) With AWeber I can choose between:
a)HTML and Javascript.
b)Plain Text and HTML, and it automatically reverts to Plain text if HTML is not accepted by the subscriber.

Can I do this with your system?

3) Do you offer a discount for 6 months and 12 months paid up front after the $1 trial?
IGNORE I can see that you do

4) Do you accept PayPal? (not a deal breaker if you don't)
IGNORE I can see that you do

5) Do you have idiot proof instructions fot the technically challenged - going from initial set up through to the infinite possibilities of your system?

6) $64,000 question. Bearing in mind that I am very very tempted to join, "Why Imnica and not AWeber or one of the other big boys"? In your opinion is there anything that AWeber can offer that you can't?

Regards,
Adam

[abundantliving]

Following up on Adam's question #6... is there anything Inmica CAN offer that aweber can't?
:-)

[milkyway]

Richelo,

sounds very interesting. Just a few questions about your service:

You said elsewhere that you would support other languages (or at least that this would be the case soon).

• Which languages are these?
• When do you support them?

And what exactly does that mean for me as a potential customer:

• Would the admin interface for your customers be available in languages other than English?
• Do pre-made subscription, unsubscription etc html templates exist in those languages?
• Or is it possible for customers to word those pages themselves in other languages?
• And what about the tiny bits and pieces in the emails, e.g. the part about the unsubscribe link that says something like "click here to unsubscribe" -- will that be availabe in other languages, too? Or will customers be able to customize those text parts?
• In the latter case, how do you ensure that nobody abuses those message parts?

Also, could you elaborate a little more what the potential of the API is? What would be possible, what not? Or is there any form of documentation availabe?

And finally: will Google Analytics automatically be activated on my messages, even if I do not choose to use it?

Please let me know if any of those questions are not clear.

Looking forward to your answer,

milkyway

[AlexGoodall]

Hello Richelo

Adam2525 pointed me here as a result of a thread I started in the main forum asking if anyone knew of an AR service that offered the following::

* The ability to use single-opt-in under certain circumstances (e.g.when a subscriber is auto-added to a list as a result of making a purchase. This would reduce the avalanch of emails they get at present when buying through JV Manager - and soon to be Delavo)


* The ability to have subscribers automatically moved between lists, based on various conditions and triggers (e.g. "if added to list B, remove from list A", "when at end of list C, add to list D"). (Aweber provides one rule, I believe. I want more than one rule).


* The ability to create sub-sets of subscribers by performing queries across multiple lists - and then to
1) Send a message to the resulting sub-set of subscribers
and/or
2) View the resulting sub-set of subscribers, even if no message is sent
Your expertise here would be most valuable - and probably not only to me.

So - does Imnica meet these needs?

It seems the first is satisfied from what I read here.

On points 2 and 3 - I expect you'll say that this can all be done via the API - but I don't want to pay to have this coded. So please interpret these as being requests for built-in end-user functionality.

(BTW - I like the idea of a full API for future flexibility. I've been considering Mailchimp for that reason - but not checked it out fully yet.)

Alex

[rondo]

This looks good.

Just wondering, is there a wordpress plugin available now or in the near future?

Thanks,
Andrew

[CDarklock]

Originally Posted by AlexGoodall

(BTW - I like the idea of a full API for future flexibility. I've been considering Mailchimp for that reason - but not checked it out fully yet.)

Just a caveat on Mailchimp... they disallow affiliate marketing to your list in the terms of service. Not a deal-breaker for many people, but it certainly led me to go with AWeber instead - just days before Imnica launched.

I'm definitely watching Imnica, and may sign up in the near future.

[Richelo Killian]

Hi everyone,

My sincere apologies for not jumping in here yesterday and answering all the questions. My team and I took a very well deserved break early afternoon to celebrate the launch of this service which has been in the building and testing phase for almost 2 years. We had to go and celebrate a bit.

Instead of replying to every person, I will rather list every question out here, along with our answer.

1. With AWeber I can choose between:
a)HTML and Javascript.
b)Plain Text and HTML, and it automatically reverts to Plain text if HTML is not accepted by the subscriber.
Can I do this with your system?

a: Our signup forms are HTML only. We decided to only offer that so as to offer the most flexibility for our end users. We give you the basic HTML signup form, and you can modify it in any way you wish.
b: Yes, we offer both HTML and Text based broadcasts and autoresponders. IF you fill in both, then yes, the recipient will only see text if they do not accept HTML. I must say here, that this function is based on the email client being used, and not on the autoresponder. As long as you send both HTML and Text, then this will work. If you send only HTML, and the recipient does not accept HTML, then they will not see your message.

ALTHOUGH, we do offer a view this email in your browser function. If you place this right at the top of your HTML email, then your text only receiver, may be able to still see that and view your email in their browser. ALWAYS better to send both though if your are sending HTML. If you're only sending text, then there is no problem.

2. Do you have idiot proof instructions fot the technically challenged - going from initial set up through to the infinite possibilities of your system?

We have a full knowledge base on our support system with walk through guides, but, we are adding even more in there, as well as adding videos. These should all be up over the next week.

3. You said elsewhere that you would support other languages (or at least that this would be the case soon).

• Which languages are these?
• When do you support them?

a: Languages we are building support for: Chinese and Turkish going through final review. French, German, Italian and Spanish has been started on translation.
b: Chinese and Turkish should be available in the next 2 months or so. The rest is at least 6 months out.

4. And what exactly does that mean for me as a potential customer:

• Would the admin interface for your customers be available in languages other than English?
• Do pre-made subscription, unsubscription etc html templates exist in those languages?
• Or is it possible for customers to word those pages themselves in other languages?
• And what about the tiny bits and pieces in the emails, e.g. the part about the unsubscribe link that says something like "click here to unsubscribe" -- will that be availabe in other languages, too? Or will customers be able to customize those text parts?
• In the latter case, how do you ensure that nobody abuses those message parts?

a: Yes, admin interface will be available in any of the languages specified.
b: No, pre-made templates currently only in English. No current plans to make them available in other languages.
c: Yes, customers can create these themselves.
d: We do force an unsubscribe link to be inserted, BUT, you can word the link any way you want.
e: We just check to ensure the actual unsubscribe link is in the email. This is done during the creation of the email.

5. Also, could you elaborate a little more what the potential of the API is? What would be possible, what not? Or is there any form of documentation availabe?

We are just finalizing the API documentation before placing that on the knowledge base on the support site. As for what is possible.

You can have a script automatically add a subscriber to a list, or, more than one list at time of purchase. You can have your script move subscribers from 1 list to another list, you can have your script unsubscribe a subscriber from a list, or, from many lists.

Here is a small list of SOME of the functions available, just to give the programmers among you some idea of what you can do with the API:

Auto Responders: AutoResponder.Create, AutoResponder.Update, AutoResponders.Get, AutoResponders.Delete, AutoResponders.Copy
Campaigns: Campaign.Create, Campaign.Update, Campaigns.Get, Campaign.Get, Campaigns.Delete, Campaigns.Archive.GetURL
Clients: Client.Login, Client.PasswordRemind, Client.PasswordReset, Client.Create, Client.Update, Clients.Get, Clients.Delete, Client.AssignCampaigns, Client.AssignSubscriberLists, Client.Lists.Get, Client.List.Get
Subscribers: Subscriber.Login, Subscriber.GetLists, Subscribers.Get, Subscribers.Import, Subscriber.Subscribe, Subscriber.OptIn, Subscriber.Unsubscribe, Subscriber.Update, Subscribers.Delete

6. Will Google Analytics automatically be activated on my messages, even if I do not choose to use it?

No. You have to explicitly add the domains you want to track through Analytics during campaign creation.

7. The ability to use single-opt-in under certain circumstances (e.g.when a subscriber is auto-added to a list as a result of making a purchase. This would reduce the avalanch of emails they get at present when buying through JV Manager - and soon to be Delavo)

Yes, any list can be set to single opt-in. We recommend double opt-in, but, don't force it!

On a side note. John Delavera and I have already started talking about integrating Delavo and Imnica Mail. We use Delavo as our central eCommerce platform for the Imnica group of companies.

8. The ability to have subscribers automatically moved between lists, based on various conditions and triggers (e.g. "if added to list B, remove from list A", "when at end of list C, add to list D"). (Aweber provides one rule, I believe. I want more than one rule).

Imnica Mail can currently do the following on a per list level:
Subscribe him/her to a specific list
Unsubscribe him/her from a specific list
Unsubscribe him/her from all lists

We are looking at adding more rules, but, we do not currently have a time frame for this. As the poster mentions, this CAN be done through the API, but, is not currently available direct inside Imnica Mail.

9. The ability to create sub-sets of subscribers by performing queries across multiple lists - and then to
1) Send a message to the resulting sub-set of subscribers
and/or
2) View the resulting sub-set of subscribers, even if no message is sent
Your expertise here would be most valuable - and probably not only to me.

Imnica Mail DOES offer segments, but, currently segments are limited to a specific list.

Our next version is coming out around the mid October 2009 time, and this will greatly expand on the segments function. Maybe not exactly to the point which is mentioned above.

10. Just wondering, is there a wordpress plugin available now or in the near future?

Not currently, but, on the roadmap. SHOULD be available in 2 to 4 months.

11. $64,000 question. Bearing in mind that I am very very tempted to join, "Why Imnica and not AWeber or one of the other big boys"? In your opinion is there anything that AWeber can offer that you can't?

That is more like a $1M question.

Let me tell you what Imnica Mail can offer that the other big players don't:

a. Any or all of your lists can be single opt-in. We do not force double opt-in for any list. We DO recommend double opt-in, but, don't force it!
b. We provide a full API so any programmer can integrate with Imnica Mail for adding subscribers. Unlike most of the other players, we DO allow scripted adding of leads, as long as the IP address of the ORIGINAL user who signed up, is passed to Imnica Mail as the subscribe IP. This is VERY important, and we will 1st test every script to make 100% sure this rule is followed! We will publish a list of approved scripts as soon as we start having integrations. For developers just doing this on their own site, the requirement is the same, and everyone will be required to have us check their integration. We do have a system in place looking for more than 3 leads added from the same IP!
c. Imnica Mail has full Google Analytics integration so a lead can be tracked through your whole funnel.
d. Imnica Mail allows you to setup your own "clients", and assign campaigns to them. Your clients can login and look at the stats for their running campaigns. This is BIG for offline gold people. Offline gold is why we built this feature in the 1st place.
e. You, as our customer is locked in at whatever price you signup at. We have a list a mile long of new features coming. As we build our reputation, and add features, we will slowly be raising our prices. We will NEVER ask a customer to upgrade their account to gain new features we are adding. You are locked into the price you signup at, and you will get EVERY new feature we add at no additional cost.
f. We are focused on the IM niche. We have been in IM for over 10 years. We not only understand the IM niche, but, we build features that Internet Marketers require. We will say that there are some features we won't build, because it will affect our reputation with the ISP's. There are some other features we would like to build, but, is technically very difficult to built. These features may take a little longer to build than others.

I am SURE there are more things we do that our competitors don't, but, this early on a Saturday morning, they elude me.

We WILL be doing an IN-DEPTH analysis, and publishing that on our site. We don't now, nor will we EVER compare ourselves directly to any competitor. We may say we offer, x, y, z where most of our competitors don't, but, we will never name a competitor. There is no need to get into name calling or mud slinging..... EVER.

I HOPE that has answered all questions. If you have any more, at any time, please feel free to post here, and I will answer to the best of my ability.

[Aljiro]

hi there! I currently have Norabots AR and its quite ok. I like it because of the price. Now I see the your prices are also great. I might jump in and register when i get a few bucks. Im real new to IM btw

Looking forward to sign up.

~Aljiro

[Silver Surfer]

Wanted to learn if your service allows for us to remove any mention or text saying or implying the sent out emails are powered by Imnica Mail. In other words, can we make the sent out emails appear to be from our own private (or private label) email service?

Thanks

[Richelo Killian]

Originally Posted by Silver Surfer

Wanted to learn if your service allows for us to remove any mention or text saying or implying the sent out emails are powered by Imnica Mail. In other words, can we make the sent out emails appear to be from our own private (or private label) email service?

Thanks

Right now, all emails going out, will have your email address on it. We ARE changing that with our next release!

From the next release, all emails will be something@imnicamail.com on behalf of youremail@yourdomain.com.

We HAVE to do this to ensure the highest possible delivery rate.

We do not place ANY ads in outgoing emails though!

All links in HTML will be converted to a tracking link which will be imnicamail.com/something.

Unsubscribe, forward to a friend and view in browser links will all be imnicamail.com/something.

We do not YET offer a whitelabel version.

[Richard Tunnah]

Hi Richelo,
Just had a look and noticed your online support was offline. Could you advise what sort of cover your support will offer please? I often start doing mad things at mad hours and need support!!

Rich

[Joseph Then]

So, if I want to move all my lists from Aweber/Getresponse to Imnica, I can just export my list, add them to my new list as single optin at Imnica right?

[Richelo Killian]

Hi Rich,

We officially cover UK and US business hour during the week.

I also do crazy stuff online, so, MOST of the time when I am online, I will be available for live support.

We are planning longer support hours in the near future, including weekends.

We will also VERY shortly have a support telephone number in both the US and the UK.

[Richelo Killian]

Originally Posted by Joseph Then

So, if I want to move all my lists from Aweber/Getresponse to Imnica, I can just export my list, add them to my new list as single optin at Imnica right?

Yes Joseph,

That is correct.

We do offer a service on the thank you page, where we will do the whole move for you, including all autoresponder messages, etc, but, that is an extra charge. It's NOT an OTO, and those options will be available to any customer at any time.

[cypherslock]

Is this $1/month trial going anywhere in the near future?

[Richelo Killian]

Originally Posted by cypherslock

Is this $1/month trial going anywhere in the near future?

It's a special offer for Warriors. Our normal trial is 14 days free.

We will see how well it does here on the Warrior forum. If it performs well, it will stick around, if not, then there is no reason to keep it.

I WILL say that we are considering dropping the 14 day 100% free, and making $1 for 30 days the norm. Still need to test it a bit.

[Steve Peters Benn]

Hi Richelo,

Always on the look out for new mail services..

I'm not sure you have had a chance to look over my message in the other thread, I was wondering if you could tell me what authentication method you are using for your mail servers, and 'reputation' levels at the moment!

Cheers

Steve

[Richelo Killian]

Originally Posted by Steve Peters Benn

Hi Richelo,

Always on the look out for new mail services..

I'm not sure you have had a chance to look over my message in the other thread, I was wondering if you could tell me what authentication method you are using for your mail servers, and 'reputation' levels at the moment!

Cheers

Steve

Hi Steve,

Sorry, that other thread was closed....

As for authentication, I am assuming you mean mail authentication when we speak to ISP's?

IF so, then we use all the standard stuff.... DKIM, DomainKeys, SPF, SenderID, Reverese DNS, and all the other little things ISP's want.

As for reputation. Currently neutral across the board. We are under review by Yahoo to be added to their internal white list. This takes a little time, but, in all fairness, does not impact delivery to Yahoo at present. When white listed by them, they will just allow more "suspect words" like free, etc, through their filter easier.

We have also joined every white listing service we could find to ensure the highest possible delivery rate.

Maintaining the high delivery rate is a constant "job", and trust me, we OVER COMMITTED to ensuring we not only maintain, but, improve our deliverability!

When it comes to an AutoResponder service, everything comes second to deliverability, and we take it VERY seriously!

[Steve Peters Benn]

Hi Richelo! Thanks for the spot on reply. Totally on the money. Not overly worried about Yahoo as they seem content versus reputation fanatics, so that's all good! Thanks again!

[AlexGoodall]

Originally Posted by CDarklock

Just a caveat on Mailchimp... they disallow affiliate marketing to your list in the terms of service. Not a deal-breaker for many people, but it certainly led me to go with AWeber instead - just days before Imnica launched.

I'm definitely watching Imnica, and may sign up in the near future.

You mean I wouldn't be able to promote any products/service of which I am an affiliate to my list with Mailchimp?

Affiliate marketing banned? The foundation upon which a huge proprtion of the internet is based?

Tell me I mis-understood!

Alex

[Richelo Killian]

Originally Posted by AlexGoodall

You mean I wouldn't be able to promote any products/service of which I am an affiliate to my list with Mailchimp?

Affiliate marketing banned? The foundation upon which a huge proprtion of the internet is based?

Tell me I mis-understood!

Alex

Alex,

We're not MailChimp. Don't know what their policies are.

We DO allow affiliate marketing.

[milkyway]

Richelo,

thanks for the thorough replies. So as long as I don't mind an English interface for myself, I could set up everything else in German for my customers? Cool...

Right now, all emails going out, will have your email address on it. We ARE changing that with our next release!

From the next release, all emails will be something@imnicamail.com on behalf of youremail@yourdomain.com.

I hope that's not too dumb a question... What exactly does "on behalf" mean? Is that something like a "reply-to"? Or will most mail programs show the "on behalf" address as sender?

Either way, I'll definitely give it a try...

milkyway

[Richelo Killian]

@MilkyWay,

"On behalf of" just means that the Imnica Mail mail servers are allowed to, and is sending mail on your behalf.

The reply to address will be whatever address you setup in a campaign to be the From or Reply to address.

[David Cavanagh]

Warriors,

I know Richelo very well, and I also know how much hard work he's put into this baby.

Installing a script... getting programmers... getting coders who listen... modifying everything to be exact as you want... then testing, testing & more testing... aaarrghhh!

I know this because of when I was working full-time in the office of 1Shoppingcart.com .

Richelo has been through every hoop imaginable to make sure this works well.

Most Warriors "think" they know what they're talking about when it comes to talking to Google, Ozemail, Primus, Telstra, British Telecom, Singtel etc etc... if *ONLY* you knew!

Some of these big providers *DON'T LISTEN* until they're "asked nicely" to listen.
(did I hear the word bribed or given gifts here?)

Test this one out - I reckon you'll be VERY GLAD you did.

Richelo, well done and keep up the great work!

David Cavanagh

[Instructor]

Pricing looks great, just hope the deliverability is on point!

[Christian Fox]

Just ordered...

[Richelo Killian]

Welcome aboard Christian. We're sure you will love the service!

[gacott]

I'm not sure how many others have jumped on this offer. I just thought I'd pop in and give my initial thoughts.

The interface is very clean and easy to navigate, it's actually quite nice. The system is also quite responsive and fast to work.

A couple of the features that have really impressed me so far are the tight integration with Google Analytics and the RSS Module.

Their pricing structure can't even be touched by the competition, by a long shot. If you have existing lists it looks like they will actually import them for you into their system, with restrictions of course.

All in all very happy with the service and support. Delivery rates have been spot on during all of my testing so far. I think I'll probably start moving my lists to it at this point.

I'd be interested to hear if anybody else is using it and how it's working out for them.

Garret

[Adam Sussman]

Hi Richelo,
Can I segregate lists. So if I a prospect buys from me he automatically gets transferred to a buyers list? I think its called parsing.

Thanks,
Adam

[Richelo Killian]

Hi Adam,

Yes you can. Basically, you setup your free list, and you setup your customer list.

Customer list, you use the option to remove the subscriber from the free list once they join the customer list.

Pretty standard, and easy to setup.

[AlexGoodall]

Hi Richelo

I just signed up for the 30 days to check out your features in detail.

I was interested to see that on your thank-you page, you explicitly ask people to sign-up to your customer list, rather than automatically subscribing them (which is what I do using my current JVM1 system).

Why do you choose to do that?

Regards

Alex

[Richelo Killian]

Hey Alex,

Welcome aboard!

We did the ask to join the list on the thank you page, as Imnica Mail is not YET integrated with Delavo.

We ARE speaking to John Delavero to get it integrated! WON'T be JVM1 though, as that is not being developed anymore.

[AlexGoodall]

Hi Richelo

Thanks for the welcome!

First: any timescales for Delavo integration? That is key for me.

Second:

I see that Imnica, along with Mailchimp and Infusionsoft and iConnect - all sequence messages based on an absolute time period (e.g. "X days from when the user signed up"). This is contrast to Aweber which sequences messages based on a relative time period (e.g. "X days from when the previous message was sent").

Unless I'm missing something, I think that the absolute approach means that it's virtually impossible to insert a message into a message sequence without disrupting how people already part-way through the sequence recieve the messages.

e.g. I want people to receive messages M1 M2 M3 M4 M5 M6 in that order, at one-day intervals. Fine. I set it up and set if off.

But later on, I need to insert messages M2a and M2b into the sequence, which now becomes:

M1 M2 M2a M2b M3 M4 M5 M6

But if I do that by simply changing the delay periods for M3 M4 M5 and M6, someone who had previously received message M5 on day 5 will now receive M4 and M5 again on days 6 and 7.

Is there any way round this?

I am really very surprised that so few AR services seem to make this easy or even possible. I would have thought it's a common requirement: or is it just my odd way of working?

However, I DO like the granularity of the timings offered by Inmica (better than the others I looked at which only do days) and also the auto-subscribe/unsubscribe actions when people subscribe/unsubsribe from a list. That's only bettered by Infusionsoft (at a massively greater price, though).

Alex

[Richelo Killian]

Hi Alex

Originally Posted by AlexGoodall

First: any timescales for Delavo integration? That is key for me.

No time frame yet, but, this one is VERY important for us also!

Originally Posted by AlexGoodall

Second:

I see that Imnica, along with Mailchimp and Infusionsoft and iConnect - all sequence messages based on an absolute time period (e.g. "X days from when the user signed up"). This is contrast to Aweber which sequences messages based on a relative time period (e.g. "X days from when the previous message was sent").

Unless I'm missing something, I think that the absolute approach means that it's virtually impossible to insert a message into a message sequence without disrupting how people already part-way through the sequence recieve the messages.

e.g. I want people to receive messages M1 M2 M3 M4 M5 M6 in that order, at one-day intervals. Fine. I set it up and set if off.

But later on, I need to insert messages M2a and M2b into the sequence, which now becomes:

M1 M2 M2a M2b M3 M4 M5 M6

But if I do that by simply changing the delay periods for M3 M4 M5 and M6, someone who had previously received message M5 on day 5 will now receive M4 and M5 again on days 6 and 7.

Is there any way round this?

I am really very surprised that so few AR services seem to make this easy or even possible. I would have thought it's a common requirement: or is it just my odd way of working?

However, I DO like the granularity of the timings offered by Inmica (better than the others I looked at which only do days) and also the auto-subscribe/unsubscribe actions when people subscribe/unsubsribe from a list. That's only bettered by Infusionsoft (at a massively greater price, though).

Alex

Right now, this is the only way we can do it, BUT, we are working on MASSIVELY improving the flexibility of the AutoResponders.

We take everything our users say and ask for very seriously, and do our utmost to implement something if it makes sense.

You are not the 1st person to make the comments about the AR.

We don't have an ETA yet, but, we are constantly working on implementing suggestions and requests which makes sense.

We have a new version due out around Mid October, but, the to-do for that one is set. We'll be building on the AR functionality after the October update.

[Richelo Killian]

Originally Posted by 2b1ask1

Do you offer split testing?

Hi 2b1ask1,

Not at the moment, but, we are hoping to have it included in our October update.

[milkyway]

Richelo,

will the split testing stand on its own, or will it only work if I integrate Google Analytics?

And to everybody:

Although this is a WSO, it provides a wealth of information for me. Thanks to everybody for asking such detailed questions (and of course to Richelo for answering all of them)!

milkyway

[Richelo Killian]

milkyway,

The split testing will stand on it's own, but, it's for the actual Campaigns. So, you will want to send a broadcast to your list, but, you're not sure which headline, and which email copy will perform best.

You setup a split test for the headlines as well as the email body.

We are still finalizing the EXACT details of the split testing, but, it's for the emails, and you won't need to integrate with GA to use it.

Love answering all the questions. The more people know upfront, the better informed decision they can make, AND the happier customer they will be knowing EXACTLY what they get when they join. In the long run, happy customers, stick with you! ;-)

[Adam Sussman]

Hopefully my final set of questions, but dont count on it. :-)

I've seen the light and I now think that list building is so important, and its time to use one of the better AR's.

To be absolutely open with you, I have narrowed my choice down to Imnica, AWeber, Profollow (Whitelabel AWeber) and Wizard 2.0.

I also feel that its important to make the right choice the first time. Hence all the questions.


1) In AWeber if I do a broadcast and someone is on a few of my lists they will only get one email, and if they want to unsubscribe or make changes they will see all the lists they are on,

Now in Imnica if someone is on three lists will they recieve one email or three.

On the other thread at What are your thoughts on the new autoresponder service from Imnicia?

2)

I was just hoping it would be as easy and intuitive as Aweber for a relative newbie like me. I still reckon Aweber's pretty hard to beat.

This concerns me as I am a techno idiot. I really would like to hear your opinion.

3)

The other thing is this: why aren't the unsubscribe links automatically put at the end of each email. I'm finding that a bit of a hassle. Every other autoresponder I've used does it for you.

Is this difficult to do? Remember, you are talking to the original technical idiot.

Thanks for your time,

Adam

[milkyway]

Adam,

3)
>> The other thing is this: why aren't the unsubscribe links automatically
>> put at the end of each email. I'm finding that a bit of a hassle. Every
>> other autoresponder I've used does it for you.
Is this difficult to do? Remember, you are talking to the original technical idiot.

I hope Richelo doesn't mind if I chime in on this one...

I've been playing around with the interface in the last couple of days. No, it's not difficult. In the text window of the email builder, you can either type "%" and it offers you a list of personalized stuff (including the unsubscribe link) to choose from, or if you can't remember that, you can click a button and insert it to the email subject from the same list of personalized items, and then copy/paste it to the email body.

There might be smarter ways to do this in Imnica, but that's what I figured out without any hassle myself, and I found it pretty straightforward...

And if you save an email without the unsubscription link, it even tells you so in bold red...

If you are concerned about the interfaces, why don't you sign up for trial versions and check them out for yourself?

milkyway

[Christian Fox]

It would be really cool to have a Camtasia done for a complete campaign setup.

[Richelo Killian]

Originally Posted by Adam Sussman

Hopefully my final set of questions, but dont count on it. :-)

1) In AWeber if I do a broadcast and someone is on a few of my lists they will only get one email, and if they want to unsubscribe or make changes they will see all the lists they are on,

Now in Imnica if someone is on three lists will they recieve one email or three.

They will receive only one if you send to all lists.

Imnica Mail also has a subscriber area. If you include the link in your emails, then your subscriber can manage all their subscriptions. They can unsubscribe from any of the lists they are subscribed to, and they can also change their email address.

Originally Posted by Adam Sussman

On the other thread at What are your thoughts on the new autoresponder service from Imnicia?

2) I was just hoping it would be as easy and intuitive as Aweber for a relative newbie like me. I still reckon Aweber's pretty hard to beat.

This concerns me as I am a techno idiot. I really would like to hear your opinion.

Imnica Mail is "different". We specifically did not want to copy any of our competitor's interfaces.

Although the current interface is very simple and straightforward, we do listen to our users, and as such, we are bringing out a new interface mid October which will be even easier, and even more intuitive than the current one.

Originally Posted by Adam Sussman

3) The other thing is this: why aren't the unsubscribe links automatically put at the end of each email. I'm finding that a bit of a hassle. Every other autoresponder I've used does it for you.

Is this difficult to do? Remember, you are talking to the original technical idiot.

No, not difficult to do at all! We just wanted to give our users the most flexibility possible. BUT, we ARE listening to our users, and this will also be in the new release in October.

Originally Posted by milkyway

Adam,

I hope Richelo doesn't mind if I chime in on this one...

I've been playing around with the interface in the last couple of days. No, it's not difficult. In the text window of the email builder, you can either type "%" and it offers you a list of personalized stuff (including the unsubscribe link) to choose from, or if you can't remember that, you can click a button and insert it to the email subject from the same list of personalized items, and then copy/paste it to the email body.

There might be smarter ways to do this in Imnica, but that's what I figured out without any hassle myself, and I found it pretty straightforward...

And if you save an email without the unsubscription link, it even tells you so in bold red...

If you are concerned about the interfaces, why don't you sign up for trial versions and check them out for yourself?

milkyway

milkyway, thanks for jumping in!

You can also just type the % in the text area body to bring up the tags there. This will also be greatly improved in the new version in October.

Originally Posted by Christian Fox

It would be really cool to have a Camtasia done for a complete campaign setup.

Christian, in the works!