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Unread 12th December 2012, 12:42 AM   #101
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

Hi farah!

Glad you're enjoying OFFLINE SANTA!

The "Hoilday Sales" typo was fixed yesterday, and posted.

(I sent an email to all customers a few hours ago -
so you should have it waiting in your inbox.)


We'll take care of the Snow Removal Contractors one for as well.

Thanks, bud!

Bolaji O.
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Unread 12th December 2012, 12:50 AM   #102
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

hi efhale -

Let me check it out and get you squared away.

Try using your regular email address vs your Paypal email address...
That may get you resolved quickly.

But I'll get John, our Customer Service Engineer, to jump on this for you asap.

Thanks,

Bolaji.
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Unread 12th December 2012, 02:02 AM   #103
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

2 days later, after some communication with that "support" centre STILL no access to the basic product.

This is the worst ever!

Come on, bolaji, or whoever. This is super-basic stuff ....
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Unread 12th December 2012, 09:10 AM   #104
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

zahavi, PMing you now.
I'll get you sorted out personally!

I'm sorry for the hold up - I don't know why that happened, but it's not how we roll!!!
It's not an acceptable wait time, so I'm going to take care of you...
(beyond getting you access to the product)

We take customer support very seriously.

I'm on it!

Bolaji.
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Unread 12th December 2012, 09:14 AM   #105
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

I also submitted a support ticket.... that was yesterday and still have heard nothing from you guys.
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Unread 12th December 2012, 09:25 AM   #106
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

Quote:
Originally Posted by spiderweb View Post
I also submitted a support ticket.... that was yesterday and still have heard nothing from you guys.
Our messages crossed paths spiderweb - I PMed you - please check. Thanks!
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Unread 12th December 2012, 09:27 AM   #107
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

Mine was resolved, Bolaji.

Thank you.

[Purely as a friendly suggestion - obviously you need to investigate that one.]
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Unread 12th December 2012, 10:43 AM   #108
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

Quote:
Originally Posted by zahavi View Post
Mine was resolved, Bolaji.

Thank you.
Super!

Glad you were taken care of already by our customer support guy.

Sounds like JV Zoo using your Paypal email address
vs our membership site using your Personal email address
caused confusion for a few people.

It's our first time launching on JV Zoo - but the system seems to be working fine
aside from just needing to know which email address to log in with.

Glad you're taken care of!


SEASON'S GREETINGS, AND HAPPY HOLIDAYS in advance!!
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Unread 12th December 2012, 06:15 PM   #109
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

Are the auto responder series in oto2 geared to sell our prospects...or our clients prospects (which I would prefer).

I think we are at odds in what types of businesses that service is potent for. But I like my Christmas Graphics

They are all psd's correct, so I may make any necessary changes?

Awe, now I'm a little dissapointed. Can we get the actual psd's for the postcards and Timelines?
All the layers are set...

Last edited on 12th December 2012 at 06:30 PM. Reason: Not Actual PSD's?
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Unread 13th December 2012, 08:40 AM   #110
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

What's up, D.A.!

I like how you think!

The auto-responder series in OTO2 is indeed geared to sell your prospects.
however, I like your idea of an auto-responder series that sells to the client's prospects. Let me see if we can't work that into his product.

(Do me a favor - send us a support ticket on this, so we can keep track of it. I think we can add this to the product for you.)

Regarding the PSDs - we do have the PSDs for the Postcards and Timelines included. We knew you'd like that. And the elements are indeed editable.

But P.M. me or send us a support ticket, and I'll help you with your specific need --
it sounds like you may have some more complex design modifications in mind.

Let's talk - we're here to help.


Thanks!

Bolaji O.
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Unread 13th December 2012, 11:40 AM   #111
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

Nicely written Report as well. I do wish their was more pain created through out the report about the prospects not having any of the services mentioned at the end of it. (I'm definitely not a copy writer, otherwise I'd do it myself), while tossing in a few official stats. Too little time to hire anyone for it myself.

If you have someone on staff, I could probably send a couple reports specific over.
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Unread 13th December 2012, 01:15 PM   #112
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

Bolaji. Email and ideas sent via support. One idea I think you'll really love...about the report...I'D REALLY LOVE.
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Unread 21st December 2012, 06:15 AM   #113
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Default Re: OFFLINE SANTA - The Most Powerful Method to End 2012 Strong, and KILL IT in 2013!

Hello,

Can anyone here help me with substituting Get Response for Aweber in the squeeze page? I'm very familiar with Get Response, but had no success.

Offline Santa's help desk didn't know how and suggested I contact Get Response and ask them to help me with the "Offline Santa's" squeeze page. Hmmm.

Thank you,

Margie Franklin
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