JTag helpdesk
The JTAG Helpdesk system for Joomla is a simple and affordable
helpdesk system which is design to help you setup helpdesk
service using Joomla 1.5. The JTAG helpdesk system for joomla
provides you the following functionalities.
Ticket Management
* Submit a tickets from WEB frontend
* Modify, closed and re-open tickets
* Create ticket categories. For example, you can have tickets
category for sales, tech support etc.
* Create ticket by sending email to a predefined email address
* Work with tickets using desktop or webmail systems such as
Outlook or Gmail without logging on to your Joomla site.
* Use Cron to schedule email processing
* Assign tickets to a single user or to many users.
* Attach images, docs and other files to ticket
* Search through tickets
* Extended search through tickets
* Dashboard for system manager
* Create Knowledge base articles from tickets
* Sell tickets through VirtueMart
* Email notification when a ticket has been processed
helpdesk system which is design to help you setup helpdesk
service using Joomla 1.5. The JTAG helpdesk system for joomla
provides you the following functionalities.
Ticket Management
* Submit a tickets from WEB frontend
* Modify, closed and re-open tickets
* Create ticket categories. For example, you can have tickets
category for sales, tech support etc.
* Create ticket by sending email to a predefined email address
* Work with tickets using desktop or webmail systems such as
Outlook or Gmail without logging on to your Joomla site.
* Use Cron to schedule email processing
* Assign tickets to a single user or to many users.
* Attach images, docs and other files to ticket
* Search through tickets
* Extended search through tickets
* Dashboard for system manager
* Create Knowledge base articles from tickets
* Sell tickets through VirtueMart
* Email notification when a ticket has been processed