Cpanel: I change or add pages ... but they wont show up on the web?

Ashley Gable · 11-20-2009, 01:00 PM

Hi guys, I am hoping someone can help me here, my hosting company has tried to help me but they keep saying that it must be my browser. Its not, as I have tried in firefox and ie on two different computers.

What is happening is, I try to change a page, or even add a whole new page, but they wont show up on the internet.

What is strange is that for instance, I completely deleted the index page and made a new one, but the old one still shows up on the internet! But in cpanel, if I click the edit HTML button, it will show the new page.

Not only that but since this started happening, 5 days ago, my stats are no longer showing. The past 5 days show 0. But my hosting company says that when they go in and look, they can see the stats.

I attached a screen shot of my cpanel file manager, as you can see, there is a page named "graphics"
yet if you go to: http://www.theweekendworker.com/graphics.htm

It is really frustrating, I cannot update, or add anything!

Karen Blundell · 11-20-2009, 01:24 PM

the problem is your existing site is in WordPress...if you do not want to use WordPress and you want a normal static site, delete your WordPress installation.
So delete all files in your root folder except for your new pages.

or if you want to keep your WordPress site, login to your WordPress dashboard and create your pages through there. You can also change your home page from your WordPress dashboard too.

Ashley Gable · 11-20-2009, 01:26 PM

Quote:

Originally Posted by Karen Blundell

the problem is your existing site is in WordPress...if you do not want to use WordPress and you want a normal static site, delete your WordPress installation.
So delete all files in your root folder except for your new pages.

or if you want to keep your WordPress site, login to your WordPress dashboard and create your pages through there. You can also change your home page from your WordPress dashboard too.

Thanks for the reply Karen.

But I have had wordpress on my site since it was built. I didnt update wordpress or anything to cause a problem with cpanel. The problem is with cpanel not updating the pages, not showing the new pages, only the old ones, which I deleted.

Also I guess I should be clear, the page that you get to by the link is NOT what is on my graphics page, that is a 404 error page. So it is saying that there is no page named graphics.html, but there is.

James Williams · 11-20-2009, 01:45 PM

have you checked your server to make sure your hosts did not change your computer. i had something similar happen once just middle of the night im workin and im deleting and it shows gone or uploaded and nothing changes.. and im pullin my hair out.. then i notice in my panel that the server name has changed from what its always been to some new name... so for some reason they copied the server and changed it, my ftp was still uploading to the old server/host/ip so nothing changed.

so if i were you maby check DNS and make sure your sites really where you think it is.. could be why stats is not working too

Ashley Gable · 11-20-2009, 01:50 PM

Quote:

Originally Posted by DarkLour

have you checked your server to make sure your hosts did not change your computer. i had something similar happen once just middle of the night im workin and im deleting and it shows gone or uploaded and nothing changes.. and im pullin my hair out.. then i notice in my panel that the server name has changed from what its always been to some new name... so for some reason they copied the server and changed it, my ftp was still uploading to the old server/host/ip so nothing changed.

so if i were you maby check DNS and make sure your sites really where you think it is.. could be why stats is not working too

Thanks for the help!

This sounds plausible as that is what it feels like, it feels like I have been "locked out" so to speak, I cant change or do anything.

How would one go about checking the DNS? or to see if it has moved. I am very techie illiterate so I have no idea how to check! Iwouldnt even know what my server was named before, is this something I need my host to check?

Thanks again for the help

Technista · 11-23-2009, 06:52 PM

Quote:

Originally Posted by AshleyAA

How would one go about checking the DNS? or to see if it has moved. I am very techie illiterate so I have no idea how to check! Iwouldnt even know what my server was named before, is this something I need my host to check?

I checked your DNS using the free service checkdns.net. Your name servers are ns1.azudo.com and ns2.azudo.com. Check with your webhost to make sure that these are the name servers that were assigned to you.

Good luck!

T

Karen Blundell · 11-23-2009, 08:27 PM

now I understand, Ashley! there is definitely something fishy happening on your server and you should get a hold of your web host. If they take too long responding to your support ticket, get on the phone to them because if you created a file called graphics.html or .htm it doesn't matter, you should still be able to have static files and WordPress working together as long as you link to them properly...what I was referring to above were the index files...because WordPress uses index.php and you can't have both index.html and index.php running at the same time...anyway..I hope you get it sorted soon.

by the way, that's an interesting business you have there...I saw your new salespage...good luck!

Ashley Gable · 11-24-2009, 12:01 AM

Quote:

Originally Posted by Technista

I checked your DNS using the free service checkdns.net. Your name servers are ns1.azudo.com and ns2.azudo.com. Check with your webhost to make sure that these are the name servers that were assigned to you.

Good luck!

T

Thanks! I will have to bookmark that site! Turns out Darklour was right. I copy and pasted his response and sent it to them, and they said "yes he was right" lol you think they would of known!!!

Quote:

Originally Posted by Karen Blundell

now I understand, Ashley! there is definitely something fishy happening on your server and you should get a hold of your web host. If they take too long responding to your support ticket, get on the phone to them because if you created a file called graphics.html or .htm it doesn't matter, you should still be able to have static files and WordPress working together as long as you link to them properly...what I was referring to above were the index files...because WordPress uses index.php and you can't have both index.html and index.php running at the same time...anyway..I hope you get it sorted soon.

by the way, that's an interesting business you have there...I saw your new salespage...good luck!

Thanks Karen. Yeah I am trying to get the new sales page up with the graphics, the old one is doing pretty well! I am making steady sales, hopefully the new graphics will make it a little more professional and pleasant!

Thanks Again for all your guys' help!

11-20-2009, 01:00 PM	#1
Ashley Gable Advanced Warrior War Room Member Join Date: Jan 2009 Location: USA Posts: 804 Thanks: 168 Thanked 87 Times in 78 Posts	Cpanel: I change or add pages ... but they wont show up on the web? Hi guys, I am hoping someone can help me here, my hosting company has tried to help me but they keep saying that it must be my browser. Its not, as I have tried in firefox and ie on two different computers. What is happening is, I try to change a page, or even add a whole new page, but they wont show up on the internet. What is strange is that for instance, I completely deleted the index page and made a new one, but the old one still shows up on the internet! But in cpanel, if I click the edit HTML button, it will show the new page. Not only that but since this started happening, 5 days ago, my stats are no longer showing. The past 5 days show 0. But my hosting company says that when they go in and look, they can see the stats. I attached a screen shot of my cpanel file manager, as you can see, there is a page named "graphics" yet if you go to: http://www.theweekendworker.com/graphics.htm It is really frustrating, I cannot update, or add anything! Attached Thumbnails

11-20-2009, 01:24 PM	#2
Karen Blundell Senior Warrior Member War Room Member Join Date: Jul 2008 Location: Niagara Region, Canada Posts: 1,113 Thanks: 1,478 Thanked 412 Times in 322 Posts Social Networking Contact Info	Re: Cpanel: I change or add pages ... but they wont show up on the web? the problem is your existing site is in WordPress...if you do not want to use WordPress and you want a normal static site, delete your WordPress installation. So delete all files in your root folder except for your new pages. or if you want to keep your WordPress site, login to your WordPress dashboard and create your pages through there. You can also change your home page from your WordPress dashboard too.
	KarenBlundell.com RaisingtheShire.com ClassicRockLover.com

11-20-2009, 01:45 PM	#4
James Williams James Williams War Room Member Join Date: Nov 2009 Location: Las Vegas, NV Posts: 78 Thanks: 16 Thanked 10 Times in 10 Posts Social Networking Contact Info	Re: Cpanel: I change or add pages ... but they wont show up on the web? have you checked your server to make sure your hosts did not change your computer. i had something similar happen once just middle of the night im workin and im deleting and it shows gone or uploaded and nothing changes.. and im pullin my hair out.. then i notice in my panel that the server name has changed from what its always been to some new name... so for some reason they copied the server and changed it, my ftp was still uploading to the old server/host/ip so nothing changed. so if i were you maby check DNS and make sure your sites really where you think it is.. could be why stats is not working too
	Best Regards, James Culinary Website Design : Cooking Blog :

11-23-2009, 08:27 PM	#7
Karen Blundell Senior Warrior Member War Room Member Join Date: Jul 2008 Location: Niagara Region, Canada Posts: 1,113 Thanks: 1,478 Thanked 412 Times in 322 Posts Social Networking Contact Info	Re: Cpanel: I change or add pages ... but they wont show up on the web? now I understand, Ashley! there is definitely something fishy happening on your server and you should get a hold of your web host. If they take too long responding to your support ticket, get on the phone to them because if you created a file called graphics.html or .htm it doesn't matter, you should still be able to have static files and WordPress working together as long as you link to them properly...what I was referring to above were the index files...because WordPress uses index.php and you can't have both index.html and index.php running at the same time...anyway..I hope you get it sorted soon. by the way, that's an interesting business you have there...I saw your new salespage...good luck!
	KarenBlundell.com RaisingtheShire.com ClassicRockLover.com