EndGame

Hi Team,

This might not be the right place to post this, but I am in desperate need of some help.

I have recently started taking on offline clients for myself, (self-employed full-time for the first time!). I can setup websites with wordpress, tinker with web templates etc, however I don't really know how to setup the client's emails effectively.

What is the best way of doing it?

Giving them instructions on how to setup their email accounts with outlook etc?

Setting them up with googlemail accounts?

I have a cleint who wants six people to use six different email addresses.

Does anyone have any advice/thoughts to help me with this? How do you deliver your client's email accounts?

Thanks in advance

A Warrior in Need!

"Better a student of reality than a master of illusion"

freudianslip27

Typically businesses will want to have emails that are on their business domain, for example:

mike@businessname.com

Typically these can be setup on the client's hosting control panel. Are you hosting their sites? Do you have cpanel?

cPanel is pretty easy to manage once you get the hang of it. If you have it and hosting sites on it, you'll definitely want to learn your way around.

An email account like gmail is nice, because deliverability is really high. However for most businesses, having it setup on their own domain is typically the way to go.

I have a real estate agency client that had their clients all over the place with personal emails. I created an email address for each of them under the domain name, and had it forward to their personal ones.

This way they would gain more uniformity.

Matt

EndGame

Hi Matt,

Yeah, I have cpanel and their email addresses set up on their domain. Thats not an issue. It's just how they view it. Currently I am just running with the webmail service via cpanel, but I would like them to have control over their own email, i.e. in outlook or in their googlemail account or something.

I did think of the forwarding idea, and have used it before, but they want the reply address to be the same as the email address they received the email at if that makes sense?

So, if some one sends an email to me at alex@mydomain.com, then I want to email them back from that email address, and not my personal one.

Do you, or anyone else reading this have any more suggestions I could use?

"Better a student of reality than a master of illusion"

pjCheviot

Hi EndGame

Being offline clients I am assuming you have physical access to their systems (PC's etc) and therefore would be able to set up a system for them by sitting at their machines?

I have installed Thunderbird on a few client's systems and it works very well, either on stand-alone machines or networks (also used Outlook etc in the past). I find giving instructions tends to end up with me having to do the job anyway (maybe need to re-write the instructions!). It is normally a one-off and once you have a system installed you can then teach your clients the basics of how to use it, rather than how to set it up!

If you have that access then there is no restriction on what you can install - whatever you and your clients feel comfortable with. Being able to do this could also mean a further income source for you.

Hope that helps a bit.

EndGame

It does pjCheviot.

I see you are in the NE of the UK as well? I am in Northumberland.

I have clients all over England at the moment, so I don't always have physical access to their computers, but maybe a screen capture video that comes with my services package might be helpful to show them how it is done.

I think you have given me an idea there, although I am open to more.

I'll check out Thunderbird as well.

"Better a student of reality than a master of illusion"

naonline

It depends how much functionality they need from their mail client. Outlook is a beast and is better suited to enterpise set ups with exchange servers.

I'd definately look at thunderbird, it's very simple to set up and configure.