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HELP - Website Transfer Disaster

by Jacqueline Smith
18 replies
  • WEB DESIGN
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Hi...I am a newbie so please be patient.

I purchased a website through Flippa. It is a Wordpress site. The seller sent me the data. I then attempted to download the data to my hosting (Godaddy). It would not download. Godaddy said I had to have the data sent to me in a different format. I contacted the seller, they told me to change hosting!?!?!?! I told them I wasn't changing hosting. I haven't heard from them since (I have attempted to contact them several times). I contacted wordpress to see if they could help....they said I had to deal with Godaddy. Godaddy says there is nothing they can do without the right data. I did get a very friendly person at Godaddy who looked at my hosting and said it was a mess (whatever that means). They said to go back to the seller to get it fixed....again, the seller is AWOL. To add to all the confusion, I can no longer access the site on wordpress. I've tried complaining to Flippa but they say there is nothing they can do once the sale goes through.

This has been going on for two weeks. I am beyond frustrated! I have been tempted to just right it off as a learning experience but....just can't do it. The website is out there, belongs to me, I paid for it and I WANT IT!

Thanks for hearing me out and.....

PLEASE, someone help me!!!!!

Thanks!
#disaster #transfer #website
  • Profile picture of the author Susan Hope
    Can you tell us exactly what the data is, in what format that the Seller sent you?
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  • Profile picture of the author Jacqueline Smith
    The seller had sent me their wordpress username and password. I was able to access the site the first day but have not been able to since. It was an SQL.GZ file. I attempted to unzip it using 7Zip but it didn't work.

    Thanks for your help.
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    • Profile picture of the author NetMan
      Originally Posted by Jaqs View Post

      The seller had sent me their wordpress username and password. I was able to access the site the first day but have not been able to since. It was an SQL.GZ file. I attempted to unzip it using 7Zip but it didn't work.

      Thanks for your help.
      They just sent you this file, with no other instructions?

      Btw, I'm not sure if it has something to do with Godaddy hosting or not in that case, but for sure GD hosting is horrible and nightmarish and I would strongly recommend you change indeed.

      If you want to PM me your details I can take a look if you will.

      Best regrds,

      Andre Foisy
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      • Profile picture of the author Jacqueline Smith
        Originally Posted by NetMan View Post

        They just sent you this file, with no other instructions?

        Btw, I'm not sure if it has something to do with Godaddy hosting or not in that case, but for sure GD hosting is horrible and nightmarish and I would strongly recommend you change indeed.

        If you want to PM me your details I can take a look if you will.

        Best regrds,

        Andre Foisy
        Hi Andre......I can't PM you because I don't have enough posts. Please PM me with your contact info. Thanks!
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        • Profile picture of the author NetMan
          Originally Posted by Jaqs View Post

          Hi Andre......I can't PM you because I don't have enough posts. Please PM me with your contact info. Thanks!

          Hello Jaqs

          I just did PM you my contact details.

          Andre
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  • Profile picture of the author senderbot
    Hi,

    The sql.gz file is a database file.

    The original site owner should have also sent you the wordpress theme/template. You will also probably be transferring the domain across.

    Once the domain is transferred to your new host you can then create the site.

    The idea is you create a wordpress installation on your own hosting and then upload the theme. Once that's done you then take the sql.gz file and import it into your wordpress database using phpMyAdmin or some other database program from your hosts control panel.

    That should create the exact same site on your new host.

    Cheers

    Max
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  • Profile picture of the author thinkweb
    Hey Jaqs, I am sorry to hear of your troubles here.. As noted by fellow warriors you will need more than just the SQL file to make your site 100%..

    That all being said I would be more than happy to provide you a free hosting account on our rackspace cloudsites account and see if I can get you setup quick.. Not looking for any compensation just looking to help a fellow warrior out of a jam and know that it will come back to me someday..

    Let me know if you still need help here..

    -Roland
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    • Profile picture of the author Jacqueline Smith
      Originally Posted by thinkweb View Post

      Hey Jaqs, I am sorry to hear of your troubles here.. As noted by fellow warriors you will need more than just the SQL file to make your site 100%..

      That all being said I would be more than happy to provide you a free hosting account on our rackspace cloudsites account and see if I can get you setup quick.. Not looking for any compensation just looking to help a fellow warrior out of a jam and know that it will come back to me someday..

      Let me know if you still need help here..

      -Roland
      Thanks Roland! I can't pm you because I don't have enough posts. Please pm me your contact info! Thanks again!!!
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  • Profile picture of the author Jacqueline Smith
    Thank you all for your help! Clearly, the seller did not send me everything I need! Unfortunately, he/she has seemed to have fallen off the face of the earth!!!!
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  • Profile picture of the author wordpress
    Hi Jaqs,

    I am sorry for you. Please email me the database zip file so that i can look on it. Godaddy is the best hosting company. I did more than 20 wordpress blogs hosted on godaddy.

    There is nothing with godaddy. Don't need to change the hosting company.

    Just email me the database i think i can figure it out. Please email me ASAP.
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    • Profile picture of the author Freeman A
      [DELETED]
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      • Profile picture of the author wordpress
        yes its true if the database sales company sale the database to a number of buyers then it will be duplicate. But ir you want to check the database is duplicate or not then you can use this copyscape.com

        Thanks
        -Manish
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    • Profile picture of the author Karen Blundell
      Originally Posted by wordpress View Post

      Hi Jaqs,

      I am sorry for you. Please email me the database zip file so that i can look on it. Godaddy is the best hosting company. I did more than 20 wordpress blogs hosted on godaddy.

      There is nothing with godaddy. Don't need to change the hosting company.

      Just email me the database i think i can figure it out. Please email me ASAP.
      sorry...but do not get GoDaddy hosting if you plan on using WordPress. Not unless you want a nightmare experience such as random 404's in the WordPress dashboard, slow posting, slow everything!. Honestly, I've had clients using GoDaddy hosting with WordPress and we moved them over to a different host and they are happy to have moved, trust me!
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      • Profile picture of the author wordpress
        Originally Posted by Karen Blundell View Post

        sorry...but do not get GoDaddy hosting if you plan on using WordPress. Not unless you want a nightmare experience such as random 404's in the WordPress dashboard, slow posting, slow everything!. Honestly, I've had clients using GoDaddy hosting with WordPress and we moved them over to a different host and they are happy to have moved, trust me!
        Sorry, but the 404 error you are talking about can be easily corrected from the Cpanel.

        I don't think godaddy servers are slower. It is working too good for all of my clients wordpress websites and also the e commerce websites.

        My clients always preffer godaddy.

        Thanks
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        • Profile picture of the author mywebwork
          Originally Posted by wordpress View Post

          Sorry, but the 404 error you are talking about can be easily corrected from the Cpanel.

          I don't think godaddy servers are slower. It is working too good for all of my clients wordpress websites and also the e commerce websites.

          My clients always preffer godaddy.

          Thanks
          Having worked with clients who had the misfortune of hosting with GoDaddy I can wholeheartedly agree with Karen's assessment - they are a very poor choice as a host. Just creating a new database or FTP user can take 15 minutes, as opposed to the 15 milliseconds that other hosts require. Hostgator is a much better option.

          As for the OP's dilemma it does sound like he/she has not received the entire site, just its associated database. While you might be able to import the data into a virgin WordPress installation and apply a similar theme and plugins it would be far better to get the original installation files from the seller.

          Bill
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  • Profile picture of the author Crew Chief
    Originally Posted by Jaqs View Post

    Hi...I am a newbie so please be patient.

    I purchased a website through Flippa. It is a Wordpress site. The seller sent me the data. I then attempted to download the data to my hosting (Godaddy). It would not download. Godaddy said I had to have the data sent to me in a different format. I contacted the seller, they told me to change hosting!?!?!?! I told them I wasn't changing hosting. I haven't heard from them since (I have attempted to contact them several times). I contacted wordpress to see if they could help....they said I had to deal with Godaddy. Godaddy says there is nothing they can do without the right data. I did get a very friendly person at Godaddy who looked at my hosting and said it was a mess (whatever that means). They said to go back to the seller to get it fixed....again, the seller is AWOL. To add to all the confusion, I can no longer access the site on wordpress. I've tried complaining to Flippa but they say there is nothing they can do once the sale goes through.

    This has been going on for two weeks. I am beyond frustrated! I have been tempted to just right it off as a learning experience but....just can't do it. The website is out there, belongs to me, I paid for it and I WANT IT!

    Thanks for hearing me out and.....

    PLEASE, someone help me!!!!!

    Thanks!
    If you bought the "Site" through Flippa, did they or did they not transfer ownership of the domain to you? :confused:
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    • Profile picture of the author wordpress
      sorry mate,

      i had never bought a site from flippa

      Thanks
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  • Profile picture of the author manishrawat
    Originally Posted by Jaqs View Post

    Hi...I am a newbie so please be patient.

    I purchased a website through Flippa. It is a Wordpress site. The seller sent me the data. I then attempted to download the data to my hosting (Godaddy). It would not download. Godaddy said I had to have the data sent to me in a different format. I contacted the seller, they told me to change hosting!?!?!?! I told them I wasn't changing hosting. I haven't heard from them since (I have attempted to contact them several times). I contacted wordpress to see if they could help....they said I had to deal with Godaddy. Godaddy says there is nothing they can do without the right data. I did get a very friendly person at Godaddy who looked at my hosting and said it was a mess (whatever that means). They said to go back to the seller to get it fixed....again, the seller is AWOL. To add to all the confusion, I can no longer access the site on wordpress. I've tried complaining to Flippa but they say there is nothing they can do once the sale goes through.

    This has been going on for two weeks. I am beyond frustrated! I have been tempted to just right it off as a learning experience but....just can't do it. The website is out there, belongs to me, I paid for it and I WANT IT!

    Thanks for hearing me out and.....

    PLEASE, someone help me!!!!!

    Thanks!

    thanks for sharing your experience with all of us. This can be a sure help, and a nice case study, for those who are looking for dont's while going for this specific service provider.
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