Please review design- small town offline consulting website

16 replies
  • WEB DESIGN
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Hi warriors,

I'd love your feedback on the look and feel of my new consulting website - I'm not going to say anything about what I've tried to do... I'd really appreciate your first impressions, advice and feedback.

Birchport | Sales and Marketing Consulting

I intend to add a mailing list with a free report in the next week or so. One thing at a time.

Thanks everyone.
#advice or feedback #consulting #design #offline #offline consulting #review #services #small #town #website
  • Profile picture of the author Product Developer
    First impressions the site is clean and fresh looking, HOWEVER it's not clear what the site is about at first glance.

    I personally think people won't know whether the site is a "marketing consultants" or "something to do with kid's fancy dress parties!"

    The two things that take my eye are "FOCUS LOCAL" and the picture of superhero kids. Nothing suggests a marketing consultants until you actually read the text.

    I think you need to change it, the site should jump out "Get more customers" or "make more sales" or "drive down marketing costs and get better results" at the moment it doesn't and that's ultimately what businesses want.


    Just my opinion
    Alex
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    • Profile picture of the author Steve Solem
      Hi Fenfen,

      I really have to agree with Alex on the points made here...

      Originally Posted by Product Developer View Post

      The two things that take my eye are "FOCUS LOCAL" and the picture of superhero kids. Nothing suggests a marketing consultants until you actually read the text.

      I think you need to change it, the site should jump out "Get more customers" or "make more sales" or "drive down marketing costs and get better results" at the moment it doesn't and that's ultimately what businesses want.
      You do mention some nice benefits "Contact us to learn how you can establish your reputation, create loyal customers and grow your business using your strongest weapon - you." by that's the last sentence on the bottom of your page and it really should be at the front and center of everything.

      I also have to add that I find the font you're using a little difficult to read and something a bit heavier/larger may work better. Also, why no address on your contact page? Even if you're working from a home office somewhere, I think a mailing address adds a lot of credibility to a website.

      Overall though it's nicely done!

      Steve
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      • Profile picture of the author fennfenn
        Thanks Alex and Steve - good points there. I always tend towards underselling, but you're totally on point with the messaging.

        Thanks for taking the time - much appreciated.
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        • Profile picture of the author KathyK
          I like the fresh clean look - maybe a larger font (not huge) for those of us with old eyes.

          But skip the bold - I see bold all over a website, I back off. That's for make-money fast offers, IMO.

          One thing, you need a few more pages - link that services area; tell them how your services will benefit them. Have a page for web site creation (show some samples). Have a page for strategy and planning and explain how you work. Etc.

          And good luck!
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          Cheers,
          Kathy

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          • Profile picture of the author fennfenn
            Thanks Kathy,

            I'll definitely build up that section... am writing that content now. I'll play with the font size and weight too, that's a great note.
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            • Profile picture of the author mojojuju
              The first thing I noticed was the HUGE image with the highway sign that reads, "Solutions NEXT EXIT". I assumed I would be able to click on this image and surely be directed to a page which lists the solutions you provide. Quite specifically, I thought that clicking on the link would take me to Our Services | Birchport Marketing. But the image is not linked; it's only function seems to be to look cute.

              I then clicked on over to Our Services | Birchport Marketing from the top horizontal menu. The first thing I noticed was a large image depicting three kids, standing on a beach, and wearing superhero costumes. This image prompted me to question what kind of web site I was visiting. It took me a few seconds to remind myself that this site is about web site consulting. That picture of the three kids is too dissonant from the idea of a web consulting business that it's hard for me to think web consulting when I see it. Looking at those three kids makes it easier to think this is the web site of a children's photographer, or a day care, or maybe a company that sells a stain remover marketed to people with kids.

              I ended up clicking the image of the three kids, and like some kind of trap, I was directed to a page with that highway sign again. Crap!!!...
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              :)

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              • Profile picture of the author fennfenn
                I just added the solutions image today to replace the kids on the front page -I guess I have to let the cuteness go and stick to the message.

                I will link the main page image to the services page- I just slotted it into the spot -it makes sense. It's funny when you work with your own site you start to get attached to ideas that aren't as clear as the ones you'd recommend to clients.

                You guys are slick. Every note has helped make an improvement. Thanks!
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                • Profile picture of the author SEO_BOS
                  From a design point of view, you might want to change the color of your anchors to distinguish from the red used in your headlines.

                  I like the image in services with the white background. Maybe find similar for the homepage. Overall nice and clean. I like it!
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  • Hi there FennFenn. I love the 'Birchport' logo and the fresh, clean, white and blue with red accent points. Very stylish.

    But I do feel that you need to add in a good deal more information and visual hints to make your initial message absolutely clear. Something that will let your visitors know exactly what service/product is being offered, and how it will be benefit them.

    Your home page image has been used a lot online already. I've seen that image all over the place over the last year, so it's a little tired now. Plus it doesn't really tell us anything about what the site is offering.

    The titles stand out quite nicely (though I would consider using a heavier font), but again, they do not explain what the site is about. Take a look:

    "Your Local Experts" - experts in what? What kind of expertise, and how can it help me, the customer?
    "Recent Posts" - presumably for a blog... but why should I read it? What will I gain from visiting it? What info does it contain?
    "You Have The Power - We show you how to use it" - what power exactly? The power to do marketing? Writing? Sales? How will you show me, the customer, how to use it? Have you experience in this area? Do you have any case studies in whatever it is you say you can do for me?

    Your potential customers will all subconsciously be asking these questions as they scan your home page. Answering them will make the difference between them staying and simply clicking on the back button to go and check out the other 25 million options Google offered them...

    You only have a few seconds to grab the attention of surfers who land at your home page. Here's a portion from an old blog post I wrote a while ago that illustrates these points. It's a bit lengthy, but I think it will help you...

    Best wishes with the development of the site and the business!


    Andrea, The English Webmistress

    Let me tell you a few basic points to consider when it comes to structuring and laying out your website's home page text.

    1. Start With an Attention-Grabbing Headline and Key Information Think carefully about exactly what the key message is for your website. As soon as your visitor arrives she must be able to work out *exactly* what you are offering her - the products, professional services and/or free gifts that will entice her to explore your site further need to be clearly understood. Try to create a quick-to-read and understand summary of this near the top of the page. The best way to do this is to work on an attention-grabbing headline that appeals your typical client.

    2. Get the Message Across Before Suzy Surfer Starts to Scroll Pay particular attention to the pictures and text that will be immediately visible at the top part of the screen when your visitors arrive. We computer geeks call this top bit of the page – the part you see before you have to start scrolling down - the ‘first fold’. The text in the first fold needs to capture the interest of the visitor as quickly and as confidently as possible. Why? Well, research shows that most surfers make a decision whether to stay and explore a site within 7 seconds. Seven seconds! That’s about how long it takes to read the first two paragraphs of this section, and it’s about how much time you’ve got before Suzy Surfer makes up her mind about you and what you have to offer her. You can be pretty certain that if it’s not captured her attention in that time then... click! She’ll be gone. Presumably to one of the other 1,785,952 other search options Google.com offered her.

    3. Keep It Interesting and To-The-Point Another fact the research tells us is that once you’ve captured your surfer’s interest, you’ll probably have their attention for about 3 minutes on average. So your other pages will have to offer them something deeper and more interesting to keep them on your site. Think about the last time you searched for a station you liked on the radio. Did you ‘surf’ from station to station, changing the dial every few seconds until you found something you liked the sound of? Did you perhaps change your mind about the station you chose after you'd listened to the first song? Keep that experience in mind as you prepare the text for your website. Visitors to your website will respond in much the same way. Most will make a quick 7 second check of the home page to decide if they’ll stay. If they do, they’ll spend about as long as it takes to play an average pop song to decide if they like the website.
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    The-English-Webmistress is really Andrea, who went backpacking the world, accidentally landed in Panama, Central America, and never left. (Beaches! Mountains! Hot latin music! Piña Coladas!) She doesn't miss the London commute AT ALL...
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  • Profile picture of the author fennfenn
    Thanks Andrea! Very good points - straight talk, here we come.
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    • Profile picture of the author brandony
      I agree with Alex and Steve.

      I would also change the "Get in Touch" with the phone number. I'd opt instead to use:

      Questions?
      XXX-XXXX

      or
      Call for Details
      XXX-XXXX

      But overall, I'd want to figure out the 1 clear thing you want the site to convey to your viewers in 2 seconds or less...and it is a little tough to tell what it's about.

      Way to get taking action though!

      Brandon
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      • Profile picture of the author mojojuju
        When I click on the large image on the home page, the link is opened in a new window.

        I'm not sure if that's what you want, but I think that's kind of annoying.
        Signature

        :)

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        • Profile picture of the author fennfenn
          Thanks Brandon! I like "Questions" that's very simple and smart.

          And Mojojuju - I'm going to call you "usability eagle eye" - it's a bit long, but hey. I didn't even notice the extra window! I was just so pleased that the link worked.
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  • Profile picture of the author decadance
    the most i like from your site is the simpleness, and it's lacking of graphic. Hey, i didn't mean to offense but i like the style much. Very simple and clean.

    but maybe you consider about placing a jQuery for image slider than that static images.
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  • Profile picture of the author FreeZeo
    I think it's quite a nice site, by the time you can improve the layout. but at this time the important one is the content!
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  • Profile picture of the author FreeZeo
    I think it's quite nice a nice website, by the time you can improve the layout. but at this time the important one is the content!
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