Help Desk software

ThomasTe · 05-01-2009, 04:45 AM

Hi,

Can you recommend any good help desk software (preferably cheap or free)?

Customers should be able to open a case, and supporters from different location should be able to view and respond to this case, so it should also be web based.

Thanks.

Regards,
Thomas

adam2000 · 05-01-2009, 10:08 AM

There is a free help desk called "HelpCenterLive.com" - I have not used it personally, but I have heard it works fairly well for a free software.

There is also a free helpdesk software that comes with Fantastico if you have cpanel hosting, but it is pretty cumbersome and difficult to use.

I have my own help desk that integrates with my billing and customer management software.

Kayako.com or zendesk.com are probably the best and easiest helpdesks for you - I believe they offer a free trial and a low monthly fee.

Adam

BrianMcLeod · 05-01-2009, 10:16 AM

OSTicket comes with most webhosting packages with CPanel.

It's free, highly configurable, and works exactly as you've described your need.

Check your Fantastico!

Best,

Brian

BlaineGlynn · 05-01-2009, 10:18 AM

If your willing to spend a little bit Kayako Is spectacular, and you can get it monthly for around $39, the only downside is it can be tricky to set up if your not technically inclined.

Janet Sawyer · 05-01-2009, 11:05 AM

Ticket desk Pro from Frank Heywood is really good and for a one off fee you can install it onto as many sites as you own.

I offer one free installation if anyone purchases it through my affiliate link.
Provided they have the correct hosting requirements.

Anyone interested, pm me for a link.

ThomasTe · 05-05-2009, 01:53 AM

Thanks alot. I'm looking for something that's easy to configure and use.

Regards,
Thomas

Travish90 · 05-05-2009, 03:14 PM

there are many software that you can use it but i recommend for you " SysAid " he is a good software you can use it in windows and Linux if you want and the software completely free, with no trial period, and no ads

sunitasaloni · 05-06-2009, 01:09 AM

why don't u search this software on download site

ThomasTe · 05-11-2009, 06:32 AM

Thanks for your input, Travish90.

Sunitasaloni, I'm not quite sure what you mean?

Regards,
Thomas

ClickMonkey · 05-11-2009, 01:50 PM

Quote:

Originally Posted by ThomasTe

Can you recommend any good help desk software (preferably cheap or free)?

Hello! :-) I can recommend a good help desk script that
is created by a fantastic programmer who goes by the name
MrCGIGuy... he might still be a member of the Warrior Forum.

The script is called FreeTicket.

FreeTicket is basically a simple, easy to use, trouble ticket
system that allows you to easily organize and respond to
incoming messages from your customers. It's primarily a web
based system that helps you avoid having spam filters get
in the way of you receiving (and replying) to messages.

You can perform a quick Google search with the information
that I've provided to locate the script. I'd provide a direct
link, but this account doesn't have enough posts to permit
me to do that. Anyway, I hope you found this helpful!

SiteMiracle · 05-11-2009, 05:00 PM

If you want a world class help desk that will allow you to manage all your websites help desk and emails from one location... check out cerberusweb.com Help desk by WebGroup Media, very good for Email Management, Trouble Ticket System, Customer Relationship Management... they even offer 3 users license you can host on your domain for free.

ThomasTe · 05-12-2009, 11:56 PM

Excellent, thanks, guys.

Lots of info I'll look into.

Thanks.

Regards,
Thomas

05-01-2009, 04:45 AM	#1
ThomasTe HyperActive Warrior Join Date: Aug 2008 Posts: 310 Thanks: 61 Thanked 2 Times in 2 Posts	Help Desk software Hi, Can you recommend any good help desk software (preferably cheap or free)? Customers should be able to open a case, and supporters from different location should be able to view and respond to this case, so it should also be web based. Thanks. Regards, Thomas

05-01-2009, 10:08 AM	#2
adam2000 ProHostManagement.com Join Date: Oct 2008 Location: Idaho, USA Posts: 18 Thanks: 1 Thanked 3 Times in 3 Posts Social Networking	Re: Help Desk software There is a free help desk called "HelpCenterLive.com" - I have not used it personally, but I have heard it works fairly well for a free software. There is also a free helpdesk software that comes with Fantastico if you have cpanel hosting, but it is pretty cumbersome and difficult to use. I have my own help desk that integrates with my billing and customer management software. Kayako.com or zendesk.com are probably the best and easiest helpdesks for you - I believe they offer a free trial and a low monthly fee. Adam
	Best website hosting, design, marketing and more at www.ProHostManagement.com

05-01-2009, 10:16 AM	#3
BrianMcLeod Fingers of Fury War Room Member Join Date: Oct 2005 Location: Miami, Florida, USA. Posts: 2,111 Blog Entries: 5 Thanks: 1,289 Thanked 1,486 Times in 637 Posts Social Networking Contact Info	Re: Help Desk software OSTicket comes with most webhosting packages with CPanel. It's free, highly configurable, and works exactly as you've described your need. Check your Fantastico! Best, Brian
	Brian McLeod The Warrior Event 2012 - March 10-11 - Raleigh NC! Direct Response Copywriting \| Get on my private list immediately...

05-01-2009, 10:18 AM	#4
BlaineGlynn The Desktop Tutor War Room Member Join Date: Apr 2009 Location: USA Posts: 71 Thanks: 17 Thanked 22 Times in 9 Posts Social Networking Contact Info	Re: Help Desk software If your willing to spend a little bit Kayako Is spectacular, and you can get it monthly for around $39, the only downside is it can be tricky to set up if your not technically inclined.
	Follow me on Twitter See My Point Of View: http://BlaineGlynn.com Take the mystery out of computing at TheDesktopTutor.com

05-01-2009, 11:05 AM	#5
Janet Sawyer Yes that's my true photo War Room Member Join Date: Sep 2003 Location: Stockport, United Kingdom. Posts: 1,720 Thanks: 81 Thanked 143 Times in 105 Posts Contact Info	Re: Help Desk software Ticket desk Pro from Frank Heywood is really good and for a one off fee you can install it onto as many sites as you own. I offer one free installation if anyone purchases it through my affiliate link. Provided they have the correct hosting requirements. Anyone interested, pm me for a link.
	Do you need a Membership Script? \|\| AffpayPro \|\| Royalty Free Graphics 200+ 3D Characters \|\| Web Script Installation Service \|\| My Sometimes Updated Blog \|\| The links in blue are clickable! \|\|

05-05-2009, 01:53 AM	#6
ThomasTe HyperActive Warrior Join Date: Aug 2008 Posts: 310 Thanks: 61 Thanked 2 Times in 2 Posts	Re: Help Desk software Thanks alot. I'm looking for something that's easy to configure and use. Regards, Thomas

05-05-2009, 03:14 PM	#7
Travish90 HyperActive Warrior War Room Member Join Date: May 2009 Posts: 116 Thanks: 8 Thanked 6 Times in 6 Posts	Re: Help Desk software there are many software that you can use it but i recommend for you " SysAid " he is a good software you can use it in windows and Linux if you want and the software completely free, with no trial period, and no ads

05-06-2009, 01:09 AM	#8
sunitasaloni Warrior Member Join Date: Mar 2009 Posts: 7 Thanks: 1 Thanked 0 Times in 0 Posts	Re: Help Desk software why don't u search this software on download site

05-11-2009, 06:32 AM	#9
ThomasTe HyperActive Warrior Join Date: Aug 2008 Posts: 310 Thanks: 61 Thanked 2 Times in 2 Posts	Re: Help Desk software Thanks for your input, Travish90. Sunitasaloni, I'm not quite sure what you mean? Regards, Thomas

05-11-2009, 05:00 PM	#11
SiteMiracle Cosmas Umeh War Room Member Join Date: Nov 2003 Location: Mississauga, Canada. Posts: 86 Thanks: 6 Thanked 7 Times in 7 Posts	Re: Help Desk software If you want a world class help desk that will allow you to manage all your websites help desk and emails from one location... check out cerberusweb.com Help desk by WebGroup Media, very good for Email Management, Trouble Ticket System, Customer Relationship Management... they even offer 3 users license you can host on your domain for free.

05-12-2009, 11:56 PM	#12
ThomasTe HyperActive Warrior Join Date: Aug 2008 Posts: 310 Thanks: 61 Thanked 2 Times in 2 Posts	Re: Help Desk software Excellent, thanks, guys. Lots of info I'll look into. Thanks. Regards, Thomas