Should I charge my client for meetings or skype sessions with him?

by Naets
9 replies
  • WEB DESIGN
  • |
I have had this client for a couple of months now, building a site for him. The site is basically built with the theme we agreed on, but he now wants it to look "better" - css and html stuff

The problem is that he constantly want ask me about stuff or to talk about what we need to do to the site, and its come to the point where he wants to meet twice a week in person, but and sometimes via skype. I get the idea that some of the time he doesnt really know what he wants himself!

The meetings are a waste of time for me because instead of asking me about the stuff he can just put it in an email and tell me to do it.

He has paid me extra but i just feel the meetings are a waste of time.

What would you do in this situation?
#charge #client #meetings #sessions #skype
  • Profile picture of the author JakeM1
    Unfortunately with this client, you're just going to have to keep smiling, go through all the meetings, and finish the site.

    I've been in your situation before with a job as well and realised that it's not something you can fix within the same job, but you can prevent it from happening with future clients.

    Next time, when you send someone a quote or invoice, mention what the job includes and what it doesn't. I'm in a different field of work, but say something like "any errors found in my work caused by me will be fixed free of charge, an hour is included in the price to cover any changes that you, the client request. After this point, the hourly rate for modifications is charged at £##".

    You need to accurately set the goal posts at the beginning of a job and really take charge of the process. You could even say: "2 x One hour brainstorming Skype meetings are included within every job. If you require further ideas sessions, these will be charged at £##. Face to face meetings are also possible within a 20 mile radius of #######, meetings are possible from further afield, however an extra cost of ##p per mile is chargable to cover extra travel expenses."

    Don't feel too bad about going out of your way to help this one client now however, sometimes the jobs you invest the most in, end up with the most referrals for new work, due to the client highly recommending you to others.
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  • Profile picture of the author jasonthewebmaster
    Banned
    grow some balls and tell the jerk to stop wasting your time unless he wants to pay hourly for your little meetings

    if he has a problem with that then tell him you have to fire him as a client...

    i have had to do that with plenty of clients because they wasted more time then they actually paid me for and no end was in sight.

    this is the beauty of freelancing, you get to decided who to take on as a client!
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  • Profile picture of the author Greg71
    Once you think he's exceeded what he's paid you (as far as your time goes), make it harder for him to get hold of you. Ignore a few calls, let the phone ring long if you do decide to answer and so on. I do it sometimes myself - these people just don't understand that you aren't their employee to boss around. On your side, the worst that can happen is that you never hear from them again and that's what you want anyway, right? Just start being an ass. It works. Soon money starts appearing in your account. I've got one guy that rings me at 10pm when I'm in bed. Lol, as if I'm going to answer that, even if I'm not in bed.
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    • Profile picture of the author IO Cape Town
      Originally Posted by Greg71 View Post

      Once you think he's exceeded what he's paid you (as far as your time goes), make it harder for him to get hold of you. Ignore a few calls, let the phone ring long if you do decide to answer and so on. I do it sometimes myself - these people just don't understand that you aren't their employee to boss around. On your side, the worst that can happen is that you never hear from them again and that's what you want anyway, right? Just start being an ass. It works. Soon money starts appearing in your account. I've got one guy that rings me at 10pm when I'm in bed. Lol, as if I'm going to answer that, even if I'm not in bed.
      It's better for you business to be honest and fair then being a dick..
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      • Profile picture of the author Greg71
        Originally Posted by IO Cape Town View Post

        It's better for you business to be honest and fair then being a dick..
        I appreciate your input, but can you see how my post is a suggestion to solve a problem? It is about being fair. Thats the whole issue under discussion.
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  • Profile picture of the author venfrancis
    great thoughts.
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    UI/UX Designer + Frontend Developer from Philippines | ven.revereasia.com

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    • Profile picture of the author MaryWink
      Hi

      Really you are talking about what we call "feature Creep" in that he keeps changing his mind and wants to talk to you about it over and over. If you do not do something to change the way he deals with you, he will continue to use your time forever.

      The key is to let him know that your time is valuable. the next time he calls and wants to talk, just say, "Sorry, I can not meet you at that time as I have another client I am meeting with during that time". Then tell him that you are very busy with other projects and need to finish his as soon as possible as you are becoming fully booked.

      The next step is to say something like. "Soon I will have the changes we agreed upon completed. Any tasks beyond that including strategy meetings I will need to bill you for at our agreed upon hourly rate".

      Once a client understands that you will be charging them for meetings and strategy calls, then they get to the point quicker and also seems to come more prepared with a list of things they want to have changed or talk about.

      Moving forward, in your initial meetings with clients, you want to make it clear that after the first meeting, your time is chargeable with meetings. That you are busy and have other paying clients that you need to also do work for.

      They will respect your time more this way and understand that you need to bill for talking and sharing your expertise.

      Mary
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  • Profile picture of the author elusian
    1) If the meetings are getting out of hand, I would come up with a questionnaire of the things that you are going to go over in the meeting and send it to him ahead of time. Tell him to look at his site and fill in the questionnaire and have it ready for the meeting. This way you both know what will be covered and he will have actually taken the time to make some decisions before you two talk.

    2) I would tell him ahead of time how much time you have to spend. " Great our meeting is at 2:00. I look forward to speaking with you and I will need to be off by 2:45 to get to my next appointment."
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