Lead Impact rant.

by 16 replies
20
At which point should I take legal action? I had some campaigns that I had to wait almost 2 weeks for to get approved. I had enough of their service and decided I wanted a refund. Well, it has been 6 days now and 3 support tickets sent and no reply. Maybe I should get in touch with their hosting account and have them shut down? I am so p.ssed off with them and I just want my money back. What are my options?
#ad networks (cpm/cpl, display) #impact #lead #rant
  • You want to get a refund for the money that you have already spent or you just want to get back the money that's still in your balance?
    • [1] reply
    • $170 from my remaining account

  • I spat the dummy with them to the opther night and demanded my money back, got a response, 2 days later.

    I will have the funds to join Traffic Vance within the week.

    Chris
    • [1] reply
    • How did you do it? I want my money back too, but got no reply.

      Best,

      Marco
      • [1] reply
  • Wow I didn't realize people were waiting this long for campaign approvals!

    Two weeks is just crazy and makes it very hard to get any kind of momentum going.
  • Call them up, it will get you much better results
  • I wouldn't advise trying to take legal action over $170 - it won't be worth your time or money.

    They have definitely been REALLY slow on approvals lately - but their traffic is still good - for me at least.
  • take a chill pill, or move out to other ppv providers.
  • Just make a chargeback on your credit card. Thats MUCH, much easier and less hassle. That way, you put the ball in their court. Works everytime!

    Any questions just let me know
    Nick
    • [2] replies
    • Have the approval times improved?

      I just signed up with LeadImpact and funded my account yesterday with US$200. Started a campaign yesterday with 4 landing pages. Wasn't approved yet overnight (Aussie) time like it would with TrafficVance.

      I also noticed it forced all my bids to a min. of 2.5 cents which is high to start in PPV (we know how poorly PPV usually converts). Is 2.5 cents the minimum now in LI? I was really hoping they would start you at 1 cent.

      I really hope approvals are doone within 1 business day. As you really need to watch the first few hours and days of new campaigns, in case it explodes and you need to optimise off bad targets.
      • [2] replies
    • Charge Backs should really be a last resort. They are very difficult for the network and will likely get you banned for life. Read the TC's see if what obligations they have then decide how best to pursue.

      Chargebacks really should be a last resort in my opinion.
  • Funny, 6 months ago this would have been a DirectCPV rant. It is like they have flip-flopped.
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    Lead Impact rant.

    At which point should I take legal action? I had some campaigns that I had to wait almost 2 weeks for to get approved. I had enough of their service and decided I wanted a refund. Well, it has been 6 days now and 3 support tickets sent and no reply. Maybe I should get in touch with their hosting account and have them shut down? I am so p.ssed off with them and I just want my money back. What are my options?