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Should I automate my customer messages as a small business owner?

by hitherestranger39
5 replies
I've been handling all customer messages myself, but now with more orders coming in, I'm missing messages and it's stressing me out. Thinking of using automation for some replies to free up time. Anyone who's done it, would love to know if it's actually helped or just added to the chaos?
#automate #business #customer #messages #owner #small
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  • Profile picture of the author Monetize
    Originally Posted by hitherestranger39 View Post

    I've been handling all customer messages myself, but now with more orders coming in, I'm missing messages and it's stressing me out. Thinking of using automation for some replies to free up time. Anyone who's done it, would love to know if it's actually helped or just added to the chaos?

    If you can automate parts of your business, then that
    is probably what you should do.

    Even if it's automating your emails and other responses
    to free up your time for other matters.

    Do what works for you and avoid frustrations.
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  • Profile picture of the author josephjeph
    Banned
    Yes, automation can definitely help if done right. Many sellers find it reduces stress by handling common questions (like shipping times or return policies), so they can focus on complex issues and fulfilling orders. The key is to set clear, friendly, and accurate auto-replies and still check in personally when needed. It won't replace you, but it can act as a great support.
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  • Profile picture of the author Jamell
    I haven't done it but I think it might benefit younto hire some and also test automation .
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  • Profile picture of the author RhettGraham
    Automation should ease stress! Start with simple replies and expand.
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  • Profile picture of the author terna nember
    coming rom someone who has been doing social media management for the past 6 year, while its a whole lot easier to just automate everything with ai . consumer behaviour has shown us that automated responses make people feel less appreciated and your likely to loose more customers keeping responses automated . human repone is key to keeping relaationships .
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