How to Exceed Customer Expectations
Posted 30th November 2016 at 08:16 AM by repricerexpress
Tags customer service, ecommerce, fba
Your customers are everything, no matter what fancy object you're selling. After all, if you have no shoppers, you have no sale, no profit margin and no viable business. But as FeedbackExpress will show you, there's most definitely a difference between being average and exceeding customer expectations, and you should always be shooting for the latter.
Why Bother in the First Place?
Unless youve been living under a rock, youve experienced awesome customer service at least once in your lifetime. Were talking about the kind of experience where you rave about it to your friends and family and tell them all about how you were absolutely dazzled, whether it was with a small or grand gesture.
Now, imagine you can do that for your shoppers. Apart from instilling a fuzzy-feely in their hearts, youre also practising good business scruples because every time you impress a consumer, youre also indirectly passing on your name to their acquaintances. And because were in the age where buzz marketing rules, exceeding customer expectations should be one of your top priorities.
Read the full article on the FeedbackExpress blog
Why Bother in the First Place?
Unless youve been living under a rock, youve experienced awesome customer service at least once in your lifetime. Were talking about the kind of experience where you rave about it to your friends and family and tell them all about how you were absolutely dazzled, whether it was with a small or grand gesture.
Now, imagine you can do that for your shoppers. Apart from instilling a fuzzy-feely in their hearts, youre also practising good business scruples because every time you impress a consumer, youre also indirectly passing on your name to their acquaintances. And because were in the age where buzz marketing rules, exceeding customer expectations should be one of your top priorities.
Read the full article on the FeedbackExpress blog
