Outsourcing in recent years has become a hot topic that has been discussed by many people and been used by many companies worldwide. So what exactly is the meaning of the term “outsourcing”, its advantages, disadvantages and the trends revolving around it?
Outsourcing, in its simplest and easiest-to-get mean, is basically having another company in another country with much lower employees’ wages and production cost, through contracts, to perform a service or create a product that normally...

For quite a long time, business people has realized that customers are the ones who decide their business’ success, therefore, one of the key to be the market leader is to retain a good relationship with customers. Another factor that makes CRM software become relevant to business nowadays is the vast and rapid development of Information Technology applications. The supports of IT on business have helped reduce cost and increase efficiency in production, operation and human resource management....