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Let's Put the Free-Line Back Where it Belongs
Posted 21st August 2008 at 11:22 AM by X
We’ve seen some high profile marketers
clamoring about “the free line”.
FACT:
Giving free content in my 10 years of
doing business online has produced a
direct correlation in sales -
less sales.
The more I give away, the less I sell.
The more content I give, the less I sell.
My blog readers have read me writing,
“start right off selling - forget all of
the “take time and build a relationship”
advice”.
It isn’t relationships that need to be
developed - I do business with people
every day that I have NO relationship
with - it’s faith. You can trust me -
these people say it, my refund policy
says it, my payment processor says it,
etc.
WHY NICE GUYS DON’T GET THE GIRL -
I liken it to the “nice guy” investing
3 months into getting the girl to like
him only to have the “jerk guy” make the
first move - and there you go.
Girls (most) aren’t looking for nice guys
until they’ve decided to get married.
If you want the dreaded “friend” stamp
on your forehead, make this mistake.
But that’s just taking my word, my
opinion for it -
Here’s what Marketing Sherpa has found:
================================================== ======
RESULTS
Pala and his team learned that their customers preferred promotion-heavy email by a wide margin. It produced “five times more revenue per [delivered] email” than the information-heavy version.
(I suspect that *preferred* means, responded to)
It also got an open rate that was 200.6% higher than the educational email. For clickthroughs, the promotion-heavy email won by 89.8%.
Some B-to-C-only marketers may be knowingly nodding their heads. But Pala says that he didn’t expect such a differential between the two messages because of their business-consumer mix. “We were surprised.”
Read complete article here:
MarketingSherpa: Test Shows Promotional Content Beats Informational: 89% More CTRs; 5 Times More Revenue
================================================== ======
I’ve been questioning, reworking and
revamping almost every way in which I
do business - looking at numbers that
have more emphasis put on them than they
deserve, as well as numbers and ways of
doing that need more emphasis.
Instead of spending your time crafting
a clever article - put the same time
into crafting a unique offer.
“Hey - I didn’t buy a new Dell last
week, but I just can’t pass up the
free shipping, the RAM upgrade and the
backpack they’re offering this week”.
It’s the same damn computer! But I’ve
bought more than one of their computers
because they just kept sending me offers
until they hit my hot button.
Riddle me this: When was the last time
Dell sent you an informational message?
“How a Dell Backpack Can Improve the
Life of a Student”.
I know you get me point here - and that’s
not all.
I’m less concerned with high optin
rates and more concerned with having
people on my list who just want the
solution I have to offer - you know,
let’s cut the chit-chat and get to
business - I don’t have time for chit-chat -
I want the damn results!
Of course, this approach is going to
vary from niche to niche and demographic
to demographic - but I think a lot of
what’s been put out there is just plain
crap and I’m happy to see the real-world
proof to back it up.
X
clamoring about “the free line”.
FACT:
Giving free content in my 10 years of
doing business online has produced a
direct correlation in sales -
less sales.
The more I give away, the less I sell.
The more content I give, the less I sell.
My blog readers have read me writing,
“start right off selling - forget all of
the “take time and build a relationship”
advice”.
It isn’t relationships that need to be
developed - I do business with people
every day that I have NO relationship
with - it’s faith. You can trust me -
these people say it, my refund policy
says it, my payment processor says it,
etc.
WHY NICE GUYS DON’T GET THE GIRL -
I liken it to the “nice guy” investing
3 months into getting the girl to like
him only to have the “jerk guy” make the
first move - and there you go.
Girls (most) aren’t looking for nice guys
until they’ve decided to get married.
If you want the dreaded “friend” stamp
on your forehead, make this mistake.
But that’s just taking my word, my
opinion for it -
Here’s what Marketing Sherpa has found:
================================================== ======
RESULTS
Pala and his team learned that their customers preferred promotion-heavy email by a wide margin. It produced “five times more revenue per [delivered] email” than the information-heavy version.
(I suspect that *preferred* means, responded to)
It also got an open rate that was 200.6% higher than the educational email. For clickthroughs, the promotion-heavy email won by 89.8%.
Some B-to-C-only marketers may be knowingly nodding their heads. But Pala says that he didn’t expect such a differential between the two messages because of their business-consumer mix. “We were surprised.”
Read complete article here:
MarketingSherpa: Test Shows Promotional Content Beats Informational: 89% More CTRs; 5 Times More Revenue
================================================== ======
I’ve been questioning, reworking and
revamping almost every way in which I
do business - looking at numbers that
have more emphasis put on them than they
deserve, as well as numbers and ways of
doing that need more emphasis.
Instead of spending your time crafting
a clever article - put the same time
into crafting a unique offer.
“Hey - I didn’t buy a new Dell last
week, but I just can’t pass up the
free shipping, the RAM upgrade and the
backpack they’re offering this week”.
It’s the same damn computer! But I’ve
bought more than one of their computers
because they just kept sending me offers
until they hit my hot button.
Riddle me this: When was the last time
Dell sent you an informational message?
“How a Dell Backpack Can Improve the
Life of a Student”.
I know you get me point here - and that’s
not all.
I’m less concerned with high optin
rates and more concerned with having
people on my list who just want the
solution I have to offer - you know,
let’s cut the chit-chat and get to
business - I don’t have time for chit-chat -
I want the damn results!
Of course, this approach is going to
vary from niche to niche and demographic
to demographic - but I think a lot of
what’s been put out there is just plain
crap and I’m happy to see the real-world
proof to back it up.
X
Total Comments 5
Comments
-
Wow!
Wow,
I've never heard it put that way before :-)
Makes a lot of sense.
I think giving away too much stuff, is certainly not really going to help.
I think the one thing people want the most is "proof". Proof of your knowledge, proof of your credibility, proof that your product works as advertised.
If you can give them real, solid proof, then I don't think you have to give squat for free.
- Ravi JayagopalPosted 21st August 2008 at 11:41 AM by ravijayagopal
-
sho ya rite
uummm...I get my ass chewed...an often reamed an new one for my website...by everyone...guru's and critics...except my customers...it's true.
Stepper
gourmet coffee snob
always drink better coffee
SpotaJava Coffee | Flavored Coffee BeansPosted 21st August 2008 at 05:48 PM by Stepper
-
Posted 28th August 2008 at 10:26 AM by Scott Ames
-
Eben and 'X' are both right. I think to a large extent that it depends on your particular market and testing in your market is vital to getting the correct answer for YOU.
Having said that, I do think that even in markets where testing shows it to have a positive correlation, that we as marketers often go overboard about building the relationship, when the reality is that we need to offer much less free info and content then we currently do.
I'm working on an entirely new business for me - one that "supposedly" requires careful building of that relationship.
Having seen what I've seen over the years though, I think 'X' is mostly right, and as a result, my control will start out by giving away only that which I feel is absolutely essential, and no more.
I'm a nice guy and an ethical marketer, but being a nice guy marketer hasn't provided the results I've wanted. So I'm making the slight shift to remaining an ethical marketer, but no longer will I be a wimpy one.
Posted 13th October 2008 at 09:46 PM by Mike Long
-
I'll have to go along with Dear Ol' "X" as his thoughts parallel those of a long time expert in Direct Marketing that I like to follow, Denny Hatch. Reading Denny's editorials when he was at Target Marketing and going through his compilations of successful marketing pieces always say sell and prove.Posted 21st February 2009 at 10:09 AM by Kirk Ward



