I recently saw a post on Facebook by someone who was upset by the fact that currently, for the first time ever, there are now over 100 billionaires in the UK.

The post went on to state that the person was resentful of these successful people because in the UK there are some people who are struggling to feed their families and who rely on food banks to do so.

In short, what this individual was implying was that the rich and successful people had taken more of their share...

"Fall Seven Times - Stand Up Eight" - Japanese Proverb.

A few years ago, when my son was much younger, he was determined to ride his bike without stabilizers. He was determined to ride on two wheels and he was not going to give up until he did it.

As I covertly watched and listened to him I could hear him talking to himself saying things like; "I can do it, I can do it. I can ride on two wheels, I can ride on two wheels. I can ride this bike, I can ride...

I want to give you some very interesting stuff but it starts within the depths of despair. It starts by looking at some research and study that was done at some of the worst periods of our history, after the Holocaust.

At the end of World War II the Russians freed many people who were in concentration camps, people who had been put there by the Nazis during the Second World War.

They saw people who had been living through horrendous devastation, terrible acts of dehumanization...

I have been driving Range Rovers for many years now and I love them, and I wanted to tell you about my recent experience with my local Range Rover dealership that has resulted in me spending another £50,000 with them on a new car because it will help you understand better the true value of good customer service.

About a month ago I left my home to travel up to the North of England. I was due to attend a meeting about 120 miles away and then continue my journey further north where...

Eighty per cent of your business comes from only 20 per cent of your customer base and this is known as the 'Pareto Principle'.

In business, we all work hard to try to find new customers, as without them we wouldn't have a business. Yet what do we do once we have someone as a customer?

Bizarrely some companies start to ignore their needs or worse still, provide them with bad service. What is even worse is that when the customer complains, they are treated as a 'bad...