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How To Harness The Power of Social Customer Care

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Posted 2nd March 2016 at 09:30 AM by MoneyDummy

What the “the tale of kale” can teach you about customer care on social.

When Chick-fil-A recently announced it was dropping coleslaw from it’s menu in favor of healthier menu selections such as kale and broccolini, the company received a social media backlash nearly as bad as the outrage about New Coke in 1985.

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http://www.brainymarketer.com/power-...customer-care/
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