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6 Steps to Take When Dealing with Amazon Returns

Posted 19th July 2016 at 07:39 AM by repricerexpress

One of the most annoying emails for FBA sellers to receive from Amazon starts “Refund initiated for order #102-12345-67890.” Getting a return notification is not only annoying, but it can sometimes spark a few fearful questions.
  • Is this return one of the high priced items I just sold?
  • Is the buyer going to say that the item was defective (which will ding my seller metrics)?
  • Is the returned item able to be resold, or has it been damaged by the customer?
  • Is the buyer going to leave
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Posted in Repricing, Ecommerce
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How to Create Your Ecommerce Returns Policy

Posted 17th March 2016 at 08:19 AM by repricerexpress

Uh-oh, a buyer emailed you to let you know they’re unhappy with their purchase and want to return an item. But that’s okay, because it happens to every seller. And with help from RepricerExpress, you can craft an ecommerce returns policy that simplifies life for both you and your buyers.

Try to Avoid Returns Before They Happen
Want to know a quick secret? The best returns are the ones that don’t happen. While we did say in the intro that returns are unavoidable, you should
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How Amazon Sellers Should Deal with FBA returns

Posted 11th June 2015 at 08:05 AM by repricerexpress

Having a product returned is probably RepricerExpress’s least favourite part of ecommerce. More than just a lost sale, it means something went wrong down the line and the buyer wasn’t as satisfied with an item as you’d hoped. Unfortunately, there’s no avoiding the inevitable, so the best solution is to deal with FBA returns as smartly as possible.

Make Sure Returned Items Are Actually Returned to FBA

The returns process when FBA is involved is quite a bit different...
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