Tier 3 Scottsdale: Three Call Center Dialers
Posted 31st May 2013 at 12:10 PM by Tier3Marketing
There is a wide variety of call center dialing services available in today's business world, and it can be difficult to decide which is best for your company or organization. While it's important to make sure that the service you go with meets your individual needs, here is an overview of a few of the most commonly used call center software solutions, and their features. While some companies offer software that caters to a few types of calls, here are three that offer a balance, and are used pretty widely. This list is not in order of quality, or how widespread each company's base is.
Five9 Call Center Software:
Five9 is among the true industry leaders in the field of call center software, and for good reason. They aim to achieve the best service possible in most applications where call center software might be necessary, and currently serve a wide range of users in every field. Five9 practically invented a cloud-based approach to managing call center dialing, leaving most of their competitors forced to catch up. Because most services are handled remotely, your call center software reaches maximum uptime, able to function even if your company experiences technical problems. Five9 serves a wide variety of customers, no matter their needs. Everything from customer support to telemarketing to disaster recovery is made easy with Five9's innovative solutions, with customers in government jobs, small and large businesses, and even other types of organizations such as schools. Should you need services like outsourcing, Five9 makes your life easy by adding you to an existing network of call centers. You can add and remove seats as needed to serve your customers in a balanced way, matching your budget and company size. Five9 offers, overall, a great variety of features that stand out in the crowded market of call center dialing software, and call center services in general.
CallFire:
CallFire is a company that offers a unique, interesting solution when it comes to dialing software. They have focused on offering the most refined experience for call center operators possible, and their answer is a service called Call Center Predictive Dialing. Usually, call center operators have to handle a lot of work that offers little financial gain. CallFire handles answering machines, checks for bad numbers, and ensures a stable connection with customers. The service uses telemetries to determine numbers your call center should focus on, and provides your operators with that list in an automated system. This all comes together to create a call center service that has been found to boost the amount of time your operators spend talking to real people by a huge margin. CallFire claims this can boost your call center efficiency by up to 20-30 percent. This service, quite fittingly, employs an innovation pricing technique as well. You pay nothing at first, and then only a few pennies a minute as you go. You pay only for time you use, no monthly fee involved. Because of this, you are almost guaranteed to turn a profit as you go. CallFire is a dialing management system with a truly different approach.
Acarda Outbound Telemarketing Call Center Software:
Acarda specializes in telemarketing call center software, and they offer one of the most complete, well-designed software packages for that purpose. Acarda gives your company, first and foremost, the legal security that many do not. Acarda's complex, elegant databasing solution is the cornerstone of their dialing software. It maintains a massive database of not only numbers to call, but numbers to not call. More specifically, if a customer requests to be placed on your Do Not Call list, Acarda handles that request in a manner that actually ensures they won't be called again. This builds up your reputation as a reputable call center, and ensures you don't run into legal trouble. The database also serves to very efficiently manage your contacts, making it a valuable service in general. Other features of this dialing solution include very competitive rates, pre-programmed scripts for your operators to follow for ease-of-use, and very low hardware requirements, meaning Acarda's solution is likely compatible with the system you have now.
Five9 Call Center Software:
Five9 is among the true industry leaders in the field of call center software, and for good reason. They aim to achieve the best service possible in most applications where call center software might be necessary, and currently serve a wide range of users in every field. Five9 practically invented a cloud-based approach to managing call center dialing, leaving most of their competitors forced to catch up. Because most services are handled remotely, your call center software reaches maximum uptime, able to function even if your company experiences technical problems. Five9 serves a wide variety of customers, no matter their needs. Everything from customer support to telemarketing to disaster recovery is made easy with Five9's innovative solutions, with customers in government jobs, small and large businesses, and even other types of organizations such as schools. Should you need services like outsourcing, Five9 makes your life easy by adding you to an existing network of call centers. You can add and remove seats as needed to serve your customers in a balanced way, matching your budget and company size. Five9 offers, overall, a great variety of features that stand out in the crowded market of call center dialing software, and call center services in general.
CallFire:
CallFire is a company that offers a unique, interesting solution when it comes to dialing software. They have focused on offering the most refined experience for call center operators possible, and their answer is a service called Call Center Predictive Dialing. Usually, call center operators have to handle a lot of work that offers little financial gain. CallFire handles answering machines, checks for bad numbers, and ensures a stable connection with customers. The service uses telemetries to determine numbers your call center should focus on, and provides your operators with that list in an automated system. This all comes together to create a call center service that has been found to boost the amount of time your operators spend talking to real people by a huge margin. CallFire claims this can boost your call center efficiency by up to 20-30 percent. This service, quite fittingly, employs an innovation pricing technique as well. You pay nothing at first, and then only a few pennies a minute as you go. You pay only for time you use, no monthly fee involved. Because of this, you are almost guaranteed to turn a profit as you go. CallFire is a dialing management system with a truly different approach.
Acarda Outbound Telemarketing Call Center Software:
Acarda specializes in telemarketing call center software, and they offer one of the most complete, well-designed software packages for that purpose. Acarda gives your company, first and foremost, the legal security that many do not. Acarda's complex, elegant databasing solution is the cornerstone of their dialing software. It maintains a massive database of not only numbers to call, but numbers to not call. More specifically, if a customer requests to be placed on your Do Not Call list, Acarda handles that request in a manner that actually ensures they won't be called again. This builds up your reputation as a reputable call center, and ensures you don't run into legal trouble. The database also serves to very efficiently manage your contacts, making it a valuable service in general. Other features of this dialing solution include very competitive rates, pre-programmed scripts for your operators to follow for ease-of-use, and very low hardware requirements, meaning Acarda's solution is likely compatible with the system you have now.
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