There are conversions but no form fill out

tati227 · 20th Apr 2015, 12:28 AM

Hello,

I have questions about conversions and goals. I hope you can help me.

1) I set up conversions and I can see that I have 10 but not getting the form fill outs. What could be wrong?

2) I set up a goal and used "Destination url" . When a customer make a sign up and when they're done they are getting the thank you page. However, the url stays the same. Is my goal type correct? Or should I use event?

Thanks!

jojoba · 20th Apr 2015, 01:38 AM

Hi,

What tool do you use to track your conversion ?
It will be easier to help you

GavThomas15 · 20th Apr 2015, 05:25 PM

Have you put your goal tracking code on the page with the form, or the thank you page after the form is submitted? If it's on the page with the form, simply move the tracking code to the page after the form is submitted.

If it is already on the "submitted / thank you" page, then there might be one of the following issues:

1) Is the "submitted / thank you" page accessible if you go straight to that URL? If so, then Google and other search engines may be crawling your website, visiting that page. This would explain why the form is not getting filled in, but the page is being viewed and therefore the goals are being triggered. The way to stop this is at the top of the page code a redirect that prevents the page from loading unless the form has submitted data to it.

2) Is the form working correctly? Double check that your form is working correctly, trying a variety of different scenarios. If the form doesn't work on mobile, or if you leave a field blank, it doesn't work, then this might account for people filling in the form, the tracking code being triggered, but the form action behind the scenes not working.

Scotty Truong · 20th Apr 2015, 07:47 PM

I guess you use Google Analytics. If that's the case, your destionation URL should be in this format: /thankyou. Don't put the full path like http://yourdomain/thankyou.

Hope this helps.

20th Apr 2015, 12:28 AM	#1
tati227 Warrior Member Join Date: 2010 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	There are conversions but no form fill out Share on: Hello, I have questions about conversions and goals. I hope you can help me. 1) I set up conversions and I can see that I have 10 but not getting the form fill outs. What could be wrong? 2) I set up a goal and used "Destination url" . When a customer make a sign up and when they're done they are getting the thank you page. However, the url stays the same. Is my goal type correct? Or should I use event? Thanks!

20th Apr 2015, 01:38 AM	#2
jojoba Conversion Guru Join Date: 2013 Location: between Tel aviv and Paris Posts: 39 Thanks: 2 Thanked 4 Times in 4 Posts	Re: There are conversions but no form fill out Share on: Hi, What tool do you use to track your conversion ? It will be easier to help you

20th Apr 2015, 05:25 PM	#3
GavThomas15 Warrior Member Join Date: 2015 Location: Brisbane, Australia Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Re: There are conversions but no form fill out Share on: Have you put your goal tracking code on the page with the form, or the thank you page after the form is submitted? If it's on the page with the form, simply move the tracking code to the page after the form is submitted. If it is already on the "submitted / thank you" page, then there might be one of the following issues: 1) Is the "submitted / thank you" page accessible if you go straight to that URL? If so, then Google and other search engines may be crawling your website, visiting that page. This would explain why the form is not getting filled in, but the page is being viewed and therefore the goals are being triggered. The way to stop this is at the top of the page code a redirect that prevents the page from loading unless the form has submitted data to it. 2) Is the form working correctly? Double check that your form is working correctly, trying a variety of different scenarios. If the form doesn't work on mobile, or if you leave a field blank, it doesn't work, then this might account for people filling in the form, the tracking code being triggered, but the form action behind the scenes not working.

20th Apr 2015, 07:47 PM	#4
Scotty Truong Warrior Member Join Date: 2015 Posts: 16 Thanks: 0 Thanked 3 Times in 2 Posts	Re: There are conversions but no form fill out Share on: I guess you use Google Analytics. If that's the case, your destionation URL should be in this format: /thankyou. Don't put the full path like http://yourdomain/thankyou. Hope this helps.
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