I'm stuck... need advice!

by DavidO
14 replies
After 3 years in business and dozens of sales letters I think I've gone as far as I can with the format (which isn't nearly far enough!).

I've hired at least a dozen copywriters, a couple of them costing 4 figures, with no improvement in conversion. If I could afford a 5-figure copywriter it might be the answer. But I can't.

I listen to my customers and they tell me they don't like long copy and they don't like manipulative tactics. Maybe they're lying but my market is a mature age group and they're probably right.

The problem is, every time I've tried short copy or some other format it's failed. So I go back to my long sales letter which delivers a profitable (but still very underwhelming) conversion rate.

My new concept is a multi-media presentation showcasing my main USPs and benefits using short videos, animations, audio and other media. This will replace the sales page.

This is a challenge because each piece as well as the whole needs to sell. The technical part is easy and there are plenty of people who can do it.

But where do I find a "screenwriter"? Someone who can pull out the right messages and present them the best way? This is not traditional copywriting and requires a completely different approach.

Thanks for any suggestions!
#advice #stuck
  • Profile picture of the author CDarklock
    Originally Posted by DavidO View Post

    My new concept is a multi-media presentation showcasing my main USPs and benefits using short videos, animations, audio and other media. This will replace the sales page.
    That's a great idea.

    I haven't the least notion how to do it properly, but I'll certainly think a lot about it in my copious spare time.

    How would you do that? What's the proper metaphor? "It's like a _________."

    Have you tried just doing a video sales page, with a header video followed by sales copy?
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    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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    • Profile picture of the author John_S
      The word you're looking for is infomercial. Unfortunately you will probably spend the same or more hiring an infomercial scriptwriter, and then there are production costs for video.

      We're not talking playing around with a webcam here. I've written scripts, hired an actor as moderator, and flown in experts. Five figures is bargain basement. (Not to forget the director and editor).

      Finally, I would suggest you're looking in the wrong place to be overwhelmed by response rates. Want better response rates? Sell a backend product to existing customers. First sales to prospects are always going to be your low yield, least profitable segment. Segment your list. Work your list.

      Don't have enough customers in your house list? Find a compatible joint venture partner who does.
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      • Profile picture of the author DavidO
        Thanks for both of your comments.

        John, you're on the right track with "infomercial" but I would call that the video equivalent of long-copy. Infomercials tend to go on and on and use live video. I know that costs a lot.

        My approach would be without live-person video but would include flash animation and other types of media which are fairly low-budget but technically impressive.

        But thanks also for the links in your signature. Both of these have given me some ideas for improving my copy. I should get a lot more out of story-telling than I'm getting at present.
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  • Profile picture of the author colmodwyer
    I listen to my customers and they tell me they don't like long copy and they don't like manipulative tactics. Maybe they're lying but my market is a mature age group and they're probably right.
    You're right, they're wrong. Your customers are lying *******s.

    Alternative health and finance are massive two industries with "old folks" as prospects, and long copy works a treat.

    Your own testing has even proven this.

    So I go back to my long sales letter which delivers a profitable (but still very underwhelming) conversion rate.
    The keyword there is PROFITABLE... Crank up your lead gen and start banking that dough!

    John pointed out that there might be an issue with the business model. That's my inclination too.

    Colm
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    • Profile picture of the author Alexa Smith
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  • Profile picture of the author Kyle Tully
    I'm with the guys, if you're bringing in customers at a profit you could have a very nice business... all depends on what you do on the backend.

    What does your business look like at the moment? How many products? How are they structured? What do you do once you get a customer?

    Those are the questions you need to be answering, not some pie in the sky hope about an infomercial.
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  • Profile picture of the author nontemplates
    Originally Posted by DavidO View Post


    I listen to my customers and they tell me they don't like long copy and they don't like manipulative tactics. Maybe they're lying but my market is a mature age group and they're probably right.
    They are not lying. A mature group has experienced more including experiences where manipulative tactics haved resulted in being or seeing others ripped off. They then associate that experience with those techniques. In this case since you say they are your customers they can't be written off for those who wouldn't buy anyway.

    Rather than switching wholesale away from written sales pages have you tried adding video to a sales page? You reduce the physical length of the page while not cutting down on content. In many cases its the length of the page people find intimidating. I also think doing a mix would greatly reduce the cost of completely replacing text with video for your entire presentation.
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      • Profile picture of the author nontemplates
        Originally Posted by WordPro View Post


        Sales copy, needn't always be about ripping people off as the above poster alluded to.
        Just to clarify the "above poster" alluded to some techniques that people have used to rip people off not that sales copy necessarily does.

        I've hired at least a dozen copywriters, a couple of them costing 4 figures, with no improvement in conversion.
        I think the instinct that you might need to take a different route is wise. No sense in throwing good money after bad. Given you have gone through twelve writers I think it would be unfounded to assume that all of them were questionable copy writers (especially without even knowing who they are or what their credentials were). Copy Writing doesn't solve every problem perhaps there are other things affecting your close rate.
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  • Profile picture of the author aceshigh
    Hey David,

    Sounds very similar to a situation I was in. I've ran a site for years now. Kept changing and testing new ad copy. Finally found a version that seemed to do "okay". It wasn't great, but it converted just so so. Now one might think "well that doesn't sound exciting". And actually it isn't really. But what I have found is that you could try endless ideas, tricks, tactics, gimmics, promo's, multi media etc. And maybe if you're really lucky you might find the magic pill. But rather than waste endless time on that, why not focus on the other 4 p's of the marketing mix. So focus on your traffic, your customer service, your price, your placement in the market. etc. I began to focus more on improving my affiliate prorgram. Testing different prices. Doing more advertising. Adding more content pages. Stuff like that. Which overall improved the site overall proformance. If you've tried and tested a lot of copy I wouldn't waste too much time on it. I would concentrate on the other areas. Food for thought.
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    • Profile picture of the author DavidO
      Many thanks again for all your comments and suggestions! I've got more value from this single thread than all of my previous posts combined.

      I look forward to improving my copy by incorporating some of your advice and I'll post the results here, maybe even ask for a critique. The only reason I did not include my url this time is to avoid giving anything away to a new competitor.
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  • Profile picture of the author Nick Brighton
    These two comments hit the nail on the head...

    Originally Posted by colmodwyer View Post


    Alternative health and finance are massive two industries with "old folks" as prospects, and long copy works a treat.

    Your own testing has even proven this.


    John pointed out that there might be an issue with the business model. That's my inclination too.

    Colm
    And...

    Originally Posted by alexa_s View Post

    My guess is that the truth is somewhere in the middle.

    People say they don't like long copy, but it works. The ones who dislike it most are probably not buyers anyway. But regarding the "manipulative tactics", they're probably right. People really do see through "phony scarcity" and "phony urgency", resent it and feel manipulated. These tricks lose customers. Just my $0.02.
    Customers will SAY one thing, but mean another. They're not lying when they say that they hate being manipulated, but the truth is that good sales copy will not show any signs of manipulation...because a good sales letter will simply sell the product to the person who is most likely to buy it anyway.

    You don't have to manipulate people to sell, you just need to bring the product into the best possible light and show prospects why they need to buy it.

    Turning a "manipulative" piece of copy into a multimedia presentation isn't going to do jack. In fact, with an older target demographic, I'd expect the bounce rate to be higher if anything (technology and demand on the computer/internet connection could be an issue for a larger segment of that older demographic, just a guess?).

    I'm stunned that there are copywriters out there charging 4 x figures for sales copy that comes across as manipulative in the first place. Sure, no money can guarantee a conversion because it depends on your actual offer and the prospects you put it in front of, but sheesh...4 x figures to bash people over the head so blatantly is beyond me.

    Makes me feel real good as a professional copywriter, to be able to charge so much less and deliver real results for people.

    Before you start throwing babies out with bathwater, I'd test:

    1. The price
    2. The offer (is it a total non brainer, is it sexy enough?)
    3. The headlines & hooks
    4. The USP
    5. The guarantee
    6. The back story
    7. The problems and pain agitation angle (perhaps you're not hitting the REAL hidden nerve center of the prospect?)

    (point #3 and #7 should be nailed 1st time by a 4 x figure copywriter. The rest are things largely beyond their control and come down to your business decision...and that can only be derived through your own testing).

    Good luck,

    Nick

    P.S - The age old debate over long copy vs short copy is completely null and void. If a "prospect" says they hate long copy, what they are REALLY saying is "I hate reading long copy for a product that solves a problem I don't have or don't want solving...".

    The undeniable fact is that long copy has more chance of selling to REAL prospects because it answers every possible objection, shows every single benefit and USP of the product and justifies the purchase from several angles...

    ...just like a real sales person.

    Imagine trying to sell advertising space to a fortune 500 CEO. If he told you that he was busy, you wouldn't just run past his door and shout "advertising space for sale, wanna buy it now?".

    You'd move onto the guy who says "ok great, we need some exposure because we're just starting a new line of products in September..."

    THEN you make a proper appointment and show him what you've got. He still may not buy, but he won't complain if you spend an hour giving him options and reasons why your agency is the best place to buy from over anywhere else.
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  • Profile picture of the author Daniel Scott
    Here's my advice...

    Post a link so we can look at it. Alternatively, if you're not comfortable with that, and want a good copywriter to look over it, PM it to me... I like mysteries

    Another alternative is to talk to Kyle Tully... he runs a consulting business and from what I hear (and what I've seen of his post) he knows his stuff. Not sure if he'd give you an initial consultation for free or WHAT the deal is... but probably money well-spent either way.

    -Dan
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    Always looking for badass direct-response copywriters. PM me if we don't know each other and you're looking for work.

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