Can anyone help with a sticky problem?
In short, I agreed to deliver a multifaceted project - sales pack, press release etc - to a foreign company. After I delivered first drafts they said they were generally happy, just needed a few tweaks.
Then the next day they said they were unhappy and that I hadn't put enough effort in. I apologised and said that maybe I needed some more information. I sent over some questions that provided lots more information, so I asked for a deadline extension.
This made them furious and they asked to cancel the job, which I agreed to. They then asked for a refund of a half of the project fee. But, by my estimation I have done over two-thirds - when notes and time taken for meetings etc is taken into account.
My lawyer has said they have no legal basis to demand money from me, but that doesn't mean they won't try and I don't need the hassle.
Has anybody else been in this position? Does anybody have any advice on how best to handle this?
Cheers, Laurence.
Writer/Editor/Proofreader.
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