6 replies
Seems to me that salesmanship is an emotional alchemy.

(I'm convinced I stole this term from someone, somewhere, but I can't
remember, so I can't give credit. Please forgive my blatant plagiary...
and... apparently... firefox's spell check :-( )

I got to thinking about emotion the other day, and here's what I came up
with. Tell me if it's the same, for you:

Most of my markets have a dominant resident emotion of frustration, or
anxiety, or nervousness, or fear.

The point is - their main state of emotion is a state of "pent up" or of
"self contained." A paralyzing emotion.

And the real power of marketing seems to be the ability to "transform"
this passive emotion into an active one, like anger. Or passion.

To take people from fear to trust and hope and desire, etc. And then
lead them to the buying decision.

However... For now... I'd like to focus on, specifically, what happens
when you target one of those paralyzing emotions.

Think back to a time in your life when you were afraid to take action.
Here's a simple one: Remember the girl you had a major crush on, in
high school. And picture her walking by you, you catching a nose
full of her scent, and the blood rushing to your face, your palms
and... well... we all know the rest ;-)

How do you feel, when you think about talking to her?

For most men, you feel like you sieze up. Tighten up. Shrink. Freeze.
Like you're paralyzed. The same way some people feel about taking
their first steps in Internet Marketing - or losing weight.

You get the picture.

Now, pay close attention to your emotions. What happens next?
I've noticed that after you feel your fear or your frustration,
you begin to feel the start of an anger - or a passion.

And this is the reason the formula problem agitate solve works.

Fundamentally, it helps guide you through a) Releasing a frozen aka.
paralyzing emotion and then b) Guiding this released energy into
a more positive, actionable emotion.

Because, fundamentally, that's all emotion is - energy.

So changing someone's emotions is simply releasing energy, then guiding
it into different forms.

Which is why hitting these paralyzing emotions like fear is so successful -
they're like River Dams. They never move, and the currents of energy
simply build up and up behind them.

By the time your prospect is ready to take action, the level of energy
built up behind one of his paralyzing emotions is HUGE.

Anyways, I felt this was an interesting thought :-)

- HR
#alchemy #emotional
  • Profile picture of the author ewenmack
    Hank,

    I certainly have done well in classified advertising
    using that formula, minus the agitation though.

    I added a gurantee that the buyer of the service
    would never experience that same bad experience.

    And I put money where my mouth was...by paying
    out $1,000 cash if I failed...no exceptions.

    This was for a service averaging $30.

    Joe Sugarman has a "better than satisfaction" gurantee
    for his famous Blublocker sunglasses...a person's lifetime
    money back gurantee.

    It was a simple formula for me...

    #1 Find out what the common problem/frustration
    is in the industry...

    #2 Tell the market that it is too common...

    #3 Tell the market that it will never experience it with you...

    #4 Tell the market you will pay them money if they experience
    the same things after working with you...no exceptions...

    #5 Arrange your business so a client will never
    have a bad experience with you.

    For that business, a nationwide franchise chain
    bought me out for a nice payday.

    A business doing this sort of thing is rare as hen's teeth,
    so by having the guts to do it, sets you up for market domination.

    I originally learnt this strategy from Jay Abraham.

    He had a case study of a pest controller guranteeing
    that if a pest was found in a food processing factory
    and had to shut it down due to the pest/pests, he would
    pay for all costs associated with the factory shut down.

    You can imagine the costs with all the employees
    and maybe even lost orders...

    ...HUGE!

    He dominated the markets he went in, and with premium pricing.

    Must of carried huge insurance.

    Starting up a new business in a mature but still growing market
    where I'll be using the same stategy.

    It has new people wanting the service but are frozen by
    the use of the technology.

    Markets that have been around for years and even decades
    are great for digging for the emotion close to the surface
    associated with the problem buyers face.

    If you have a bit of renegade in ya, go cause some turmoil
    for the old players and make yourself a boat load of money while at it!

    All the best,
    Ewen
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    • Profile picture of the author Jess Alexander
      Originally Posted by ewenmack View Post

      I certainly have done well in classified advertising
      using that formula, minus the agitation though.
      Your market was less paralyzed, then? OP mentioned a profound frustration and paralysis in his market. Yours seemed more ready to take action, less frozen. . . . thoughts on this?
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      • Profile picture of the author ewenmack
        Originally Posted by Neal Megson View Post

        Your market was less paralyzed, then? OP mentioned a profound frustration and paralysis in his market. Yours seemed more ready to take action, less frozen. . . . thoughts on this?
        Hi Neal,

        The service was already used by my new clients, and it was recurring
        so it was just a matter of finding the gold in amongst the sludge.

        So yes, they weren't frozen by inaction, they were very motivated
        to take action.

        It was a matter of them choosing which one.

        All the best,
        Ewen
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  • Profile picture of the author DanielleLynnCopy
    Ewen, there has to be a bit more to that guarantee I'm sure. I like the concept, but I'd be a bit leery about attracting some customers determined to have a bad experience with me for the sake of getting a nice 1k in their pockets.

    What is your method for preventing that from happening?

    Danielle
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    • Profile picture of the author ewenmack
      Originally Posted by DanielleLynnCopy View Post

      Ewen, there has to be a bit more to that guarantee I'm sure. I like the concept, but I'd be a bit leery about attracting some customers determined to have a bad experience with me for the sake of getting a nice 1k in their pockets.

      What is your method for preventing that from happening?

      Danielle
      Hi Danielle,

      Actually when I started with a $100 guarantee,
      I made a mistake and one guy hit me up for $50,
      which I did pay out.

      I correcteed things so that it would never happen again,
      then continued to up the guarantee till $1,000.

      Never again did I get asked for a payout.

      You see, the wealthy want a great experience.

      The baby boomers want someone who can relate to them.

      For more on this, Dan Kennedy has a book out on marketing to the affluent.

      It worked for me, and I'm happy for others to come up
      with reasons why it won't work for them.

      What I do is really, really listen to what they want,
      why they had the problem and see if I'm the person
      they should be working with. This is when first talking to them.

      I wasnn't going for the sale. I was seeking to understand.

      People want to know and care that you understand them...first.

      More so with the older generations who control most of the money.

      If there were any warning signs on this first meeting,
      I let them know right then that I'm not right for them.

      All the best,
      Ewen
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  • Profile picture of the author makingiants
    The 2 greatest motivations known to man are:
    moving away from pain and moving towards pleasure.

    I just stated in another thread that commercials do
    it all the time.
    In just 30 seconds- sometimes only 15!, they touch
    first on the pain that the person wants to move away from
    ("Bad Stomachache, Gas Attack?")

    This is the greater of the 2 motivations-people HATE pain.
    We're wimps who will do anything, pay anything to avoid
    the pain that threatens to make our lives hell.

    Then, once the connection to their pain is established,
    move them right into pleasure.
    ([Blacketty-Blank] ends stomachache and gas pains in
    only 3 short minutes!)

    Then the commercial often ends in a simple call to action:
    (Get [Product] from your local drugstore and redeem a 50% off coupon.)
    The coupon sweetens the deal and helps justify the buying decision,
    which is almost always an emotional one.

    "I bought it because I look good in it!"-not a logical
    reason for buying, but an emotional one.

    Great thread!
    happy holidays, everybody,
    Vince aka makingiants
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